--- source_url: "https://www.trustpilot.com/review/www.dohop.com?page=7" title: "Dohop Reviews | Read Customer Service Reviews of www.dohop.com | 7 of 171" mirrored_at: 2026-08-22T01:00:59.766Z host: www.trustpilot.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/www.trustpilot.com/review/www.dohop.com__q__page_7" --- > **Original source:** https://www.trustpilot.com/review/www.dohop.com?page=7 * * * [ ## Avoid at all costs! ](https://www.trustpilot.com/reviews/69c69c7304c7314caacc9d45) Avoid booking connecting flights with this company at all costs! One of my connecting flights with EasyJet was cancelled, however as I made the booking via Dohop (on EasyJet’s website/app) EasyJet were unable to issue a refund. I was then passed back and forth between EasyJet and Dohop and have been going round in circles ever since. I eventually had to raise a dispute with my credit card provider as Dohop refused to assist with any rebooking due to me not paying for their additional insurance product. Their customer service staff could not be any more rude and unhelpful! March 27, 2026 Unprompted review Dear Anon, We understand how upsetting it can be when a flight is cancelled and you are passed between companies while trying to get clear answers. We are responding to explain what happened and to help others reading this review understand how this type of booking works. When easyJet does not offer a direct flight to a chosen destination on easyJet.com, customers are sent to https://flightconnections.easyjet.com/, which is a Dohop-powered website. This platform shows self-connecting itineraries that use two or more separately ticketed flights, allowing customers to reach destinations that easyJet does not serve directly. Once a booking is completed through this platform, the itinerary is clearly shown as a self-transfer connecting journey made up of point-to-point tickets. Each flight is governed by the operating airline’s own fare rules, and responsibility for cancellations, refunds, or changes applies only to the disrupted flight. This means that even if both flights are operated by easyJet, the airline is only responsible for the cancelled flight and is not required to provide a free change or a full refund for the remaining active flight. This explains why easyJet referred you back to us. Dohop provides rebooking support for missed connections only when ConnectSure is added at the time of booking. If ConnectSure was not included, coverage does not apply to the remaining active flight. If you believe ConnectSure was added to your booking, please contact us at service@dohop.com so our support team can review your case further. Kind regards, Dohop Support [ ## Lost flight connection after ](https://www.trustpilot.com/reviews/69c5ff6d8a00b05e8622c128) After a delayed flight, and a flight connection lost, both transavia, both bought on dohop website, neither the 3 contact phone Numbers on there website answer the phone, neither their chat 24/7, not even with WhatsApp. We couldnt solve our problem. 0 assistance. From me its 0 stars. March 26, 2026 Unprompted review Dear F, We understand how stressful it is to miss a connection after a flight delay, especially when both flights were part of the same journey and you urgently needed assistance. We appreciate you taking the time to share your experience. Although both flights were operated by Transavia, the itinerary was created as a separate-ticket booking. In this setup, each flight is treated independently under the airline’s fare rules. When the first flight was delayed and the onward flight was missed, the operating airline was responsible only for the delayed segment. In separate-ticket itineraries, assistance or protection for a missed onward flight resulting from disruption to the first flight under normal circumstances applies only if ConnectSure coverage was added at the time of booking. Without this service included, rebooking or purchasing a new onward flight may be required in line with the airline’s fare rules and at the traveller’s own expense. Email is one of our primary support channels, as it allows cases to be documented and reviewed consistently, particularly during disruption situations when other channels may experience high demand. If you were unable to reach us through other channels at the time, you can contact us by email at service@dohop.com with your booking details so our support team can review your case. For full transparency, our Terms and Conditions are available here: https://support.dohop.com/hc/en-us/articles/18807707828242-Dohop-Terms-and-conditions Kind regards, Dohop Support [ ## Post service very good ](https://www.trustpilot.com/reviews/69c5758ba7bf4e89b39e739d) Post service very good March 23, 2026 Dear Luigi, Thank you for your review and for sharing your feedback with us. We are very pleased to hear that you found our post-service support to be very good, and we truly appreciate you taking the time to let us know. Providing helpful and reliable assistance after booking is an important part of our service, and it is encouraging to know that this matched your experience. If you have any specific suggestions on how we could make your experience even better in the future, we would be happy to hear them at service@dohop.com. Kind regards, Dohop Support [ ## The support provided was excellent… ](https://www.trustpilot.com/reviews/69c5572330d7157825e1a06d) The support provided was excellent service, but the payment process is not easy if you have both Sterling and Euro fares from easyJet. The payment continues to fail and you have to pay/process each leg of the trip separately, in my case 4 separate transactions. This gives you multiple booking references, however they can be managed on the EJ app, together. March 26, 2026 Dear Michelle, Thank you for your detailed and balanced review. We’re really glad to hear that our support team provided excellent service. We also appreciate you calling out the payment experience when a trip includes both Sterling and Euro fares with easyJet. In these cases, some bookings do need to be processed separately due to airline and payment setup limitations tied to different currencies, which can result in multiple transactions and booking references. We understand this is not an ideal experience, especially when it means completing several payments. That said, you’re absolutely right that the bookings can still be managed together in the easyJet app, and we’re glad that part worked smoothly for you. Your feedback is valuable and helps us push for improvements where the process can be made clearer and easier. Thank you again for sharing your experience and for rating us highly despite the inconvenience. We hope to support you again on a future trip. Kind regards, Dohop Support [ ## A grandtheft auto-matic rip off ](https://www.trustpilot.com/reviews/69c50bbf8ef5ed96014ae24f) Booked three flights with easyJet. One direct and a two-leg return. I had three easyJet booking references from easyJet, all good. Sadly easyJet cancelled the first leg of my return. Thus it was impossible for me to make the second leg. These things happen. It's what happened next thats disturbing. EasyJet cut me off and sent me to a company called dopehop. Turns out if you book more than a return flight on easyjst.com you're actually booking though a low-rent third party called dopehop. Problem is this is invisible, the booking site is easyjet.com, all orange and safe. But it's not. I'd never heard of dopehop until I needed my second leg flight refunded, they told me no, as I didn't have insurance. Insurance for what, this is not disruption easyJet cancelled my connecting flight. Dopehop may respond with a carefully crafted response to this, but in simple terms easyJet wouldn't win any awards. But dopehop are a scandal in the making. March 26, 2026 Unprompted review Dear Kevin, We understand that your return journey was disrupted after easyJet cancelled one part of your trip, and we recognise how frustrating it can be when this prevents you from completing the rest of your travel. We’re here to explain the booking setup and clarify why the outcome was handled this way. First, please note that when a direct flight option is not available for a particular leg of a journey during a search on easyJet.com, the results may present connection options facilitated through a Dohop-powered platform, such as https://flightconnections.easyjet.com/. Once a customer is redirected to that platform, the booking process is subject to Dohop’s applicable terms. However, each flight is issued as a separate point-to-point ticket and remains subject to easyJet’s individual fare rules, as Dohop acts solely as the booking facilitator and not the operating airline. easyJet cancelled only the first return segment and is responsible for that cancelled flight. The onward flight remained active and, as such, falls under the airline’s fare rules and does not automatically qualify for a refund or a free flight change. In separate-ticket itineraries, protection for a missed onward flight resulting from disruption to the first flight under normal circumstances applies only if ConnectSure coverage was added at the time of booking. If ConnectSure coverage was added, please contact our Customer Support team at service@dohop.com so they can review whether the remaining active flight is covered under the policy. For full transparency, our Terms and Conditions are available here: https://support.dohop.com/hc/en-us/articles/18807707828242-Dohop-Terms-and-conditions Kind regards, Dohop Support [ ## The answer was quickly and efficient ](https://www.trustpilot.com/reviews/69c434877e5a6ff8810f09fb) The answer of Olga was very confident and fast March 25, 2026 Dear Odelalama, Thank you for your kind review and feedback about your experience with our support team, and in particular with Olga. We are very pleased to hear that you received a quick and efficient response, and that Olga’s assistance felt confident and fast. Providing clear and timely help is very important to us, and it is great to know this matched your expectations. If you have any further questions or need assistance in the future, please feel free to contact us at service@dohop.com and we will be happy to help. Kind regards, Dohop Support [ ## “Flight Connections by Easyjet” scam ](https://www.trustpilot.com/reviews/69c2c9cee5c9cc935df8f934) “Flight Connections by Easyjet” is a scam disguised as an easyjet website… I went to the easyjet website and searched for a one way trip between two cities without a direct flight. I was immediately sent to this Flight Connections by Easyjet, which looked like the original Easyjet website, and booked the two connecting flights without noticing there was a hidden booking and service fee that ammounted to 58€ for 3 people. Upon paying, I received three different emails, with two independent easyjet reservations and the dohop service fee, which I could have avoided by booking both flights myself, one at a time. March 24, 2026 Unprompted review Dear Rita, Thank you for sharing your experience. Please allow us to clarify a few important points to ensure the situation is correctly understood by you and other customers reading this review. To clarify the points raised: • “Flight Connections by easyJet” is not a scam and is not operated by easyJet. It is a Dohop-powered booking platform used to facilitate the booking of self-transfer itineraries when no direct flight option is available on easyJet.com. • Bookings made through this platform consist of multiple separate point-to-point airline tickets. This is why you received two independent easyJet booking confirmations, which is expected and clearly presented during the booking process. • The booking fee you mentioned relates to the facilitation of booking the flight tickets through the Dohop‑powered platform and is shown before payment and confirmed again in the booking summary and confirmation emails. • Any ancillary service fees relate to the facilitation of booking additional optional services, such as seats or baggage. These are selected by the customer and shown separately before payment. • If a customer prefers not to continue the booking on “Flight Connections by easyJet” due to the Dohop fees, booking the flights one at a time directly on easyJet.com and/or another airline’s website (when flights are operated by easyJet and another airline) is always an option. All fare details, ticket separation, and applicable fees are shown before payment so customers can make an informed decision before completing their booking. We appreciate your feedback and hope this clarification provides helpful context for other travelers. Kind regards, Dohop Support [ ## I contacted Dohop because I got an… ](https://www.trustpilot.com/reviews/69c1a490e38d796ec994e7ff) I contacted Dohop because I got an email from a company related to Airhelp, that claimed to offer help getting me a refund for a delate flight. This company was unknown to me, so I wanted to know if this company was legit. I got an answer promptly and I am very satisfied with Dohop and their professionalism. Thank you. E Valgardsson. March 23, 2026 Dear Eidur, Thank you for taking the time to share your experience with us. We are pleased to hear that you received a prompt reply and that our team could clarify the legitimacy of the company that contacted you regarding your delayed flight refund. Your satisfaction with our professionalism means a lot to us, and feedback like yours helps us continue to improve our service and support. If you ever have any further questions or need assistance in the future, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Service provided as expected ](https://www.trustpilot.com/reviews/69c13f06f44120d7930600cf) March 23, 2026 Unprompted review Dear Valerio, Thank you for your review and for sharing your experience with us. We are pleased to hear that the service was provided as expected, as meeting our customers’ expectations is very important to us. Your confirmation that everything went as it should helps us validate that our processes are working well. If you have any suggestions on how we could make your experience even better in the future, we would very much appreciate your feedback at service@dohop.com. Thank you again for choosing Dohop and for taking the time to leave a review. Kind regards, Dohop Support [ ## No assistance at the time of the incident ](https://www.trustpilot.com/reviews/69bfd5cdc3cbbcd1736eb04a) Our flight was delayed (Lanzarote-Milan) and we missed our connecting flight (Milan-Catania). Since we had travel insurance, we tried contacting EasyJet or Dohop by phone, email, or WhatsApp for assistance, but it was impossible. Therefore, we had to find a hotel and buy new tickets for the following day. We sent the relevant invoices almost a month ago and still haven't received a response. February 14, 2026 Unprompted review Dear Emilio, Thank you for taking the time to share your experience. We are very sorry to hear about the delay on your Lanzarote–Milan flight, the missed connection to Catania, and the difficulty you had reaching both EasyJet and Dohop when you urgently needed assistance. We understand how frustrating it must be to arrange your own hotel and new tickets, and then wait almost a month without a response after sending your invoices. We have been able to locate your reservation and your coverage request. We will escalate it to our finance team to review your case as soon as possible. We value your feedback and use it to improve our service. Kind regards, Dohop Support [ ## Quick customer service ](https://www.trustpilot.com/reviews/69be7e3348b2598e0b96a305) They returned the money, when Wizz cancelled my flight, even tho I had no insurance with them. So not too bad. Customer service responds quickly. March 21, 2026 Unprompted review Dear Customer, Thank you for sharing your feedback with us. We are very sorry to hear about your experience and understand how frustrating it must be to feel you were not informed of airline changes and then lost your booking. While making a booking through our platform, we intend to make our customers as independent in servicing their bookings with airlines as possible. Meaning it is always a customer who receives a direct communication from the airline in regards to any modifications to their original flight schedules which allows them to act pro-actively on them. We appreciate your feedback and use it to improve our services. Kind regards, Dohop Support [ ## The support and the service was 10/10 ](https://www.trustpilot.com/reviews/69bd3e26be12b601ecb2f5ff) The support and the service was 10/10, quick and easy to fix the problem I had :) March 20, 2026 Dear Customer, Thank you so much for your kind review and positive rating of our support and service. We are very pleased to hear that your issue was resolved quickly and easily, and that your overall experience with us was “10/10”. Feedback like yours lets us know we are on the right track and helps us continue improving our services. If you ever need assistance again or have any questions in the future, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support Dear Mr. Basuoni, Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that you received a quick response from the Dohop team, as providing timely support is a key priority for us. Your comment reassures us that we are on the right track and helps us continue to improve the service we offer to our customers. If you ever need assistance in the future or have any suggestions on how we can further improve, please feel free to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Scam DO NOT USE ](https://www.trustpilot.com/reviews/69bbc6d63769edf7cf77dca7) I want to warn people to not book with this company. Because you book through them if anything goes wrong and flights only refund to them. But that's if you can get a refund, as they say they can't contact the airlines themselves, as they cannot cancel valid and active tickets. So you have to spend ages jumping through the hoops they give you to try to get refunds from the individual airlines yourself. When eventually you do get a refund from an airline it goes to them rather than you and they refuse to send the refund back to you, so they receive their admin fee plus your money for the cancelled flight. And they change what they say all the time, saying sorry I was unclear, I meant this, now you have to do this, try this, etc. I really don't understand their lack of helpfulness at all, apart from the fact they want to keep the refunds when you eventually get them. They are scammers. What is the point of their admin fee and connect sure? It really feels like they are enjoying the struggle at their end, apologising for late replies and thanking me for patience, taking peoples' money and doing nothing when they completely should be. The CommectSure is totally pointless March 19, 2026 Unprompted review Dear Tina, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify a few key points to avoid any misunderstanding. • Dohop acts as a booking facilitator, not the operating airline. Airlines alone control flight operations, cancellations, and refund eligibility. In most cases, airlines do not allow third parties to cancel active and valid tickets, which is why passengers may need to contact the airline directly. • When an airline approves a refund, it is processed back to the original form of payment used at booking. If a virtual card or similar payment method was used, the refund is returned through that channel and then processed back to the customer. Dohop does not deduct or withhold any portion of airline‑approved refunds. • Booking fees and ancillary service fees are non‑refundable once a booking is successfully made, as clearly stated in our Terms and Conditions. These fees are not deducted from airline refunds. • ConnectSure is a protection product with specific terms, conditions, and limitations that are presented before purchase. Coverage does not apply to all situations, and eligibility is assessed strictly based on those terms. We strongly disagree with the claim that this is a scam. Our role, fees, and coverage limitations are transparent and governed by the Terms and Conditions accepted at the time of booking. All relevant details were already fully reviewed and addressed in accordance with those terms, and the decision remains final. Kind regards, Dohop Support [ ## Very efficient service ](https://www.trustpilot.com/reviews/69bab4ab46d756a923975790) Very efficient service, sorted us out when we missed our connecting flight from liverpool to tenerife due to a 5 hour delay at the Isle of man airport. Iris was superb at getting us on a flight the following day. Luckily we were able to stay overnight at the Hampton by Hilton hotel across from liverpool airport. Slight criticism we had to chase up the refund for the hotel stay after 30 days but again very apologetic & refund was soon in my account. March 18, 2026 Dear Customer, Thank you for your review and for sharing your experience with us. We are very pleased to hear that Iris was able to assist you efficiently after you missed your connecting flight from Liverpool to Tenerife and helped get you on a flight the following day. It is also good to know that you were able to stay conveniently at the Hampton by Hilton near the airport. We appreciate your feedback regarding having to chase the hotel refund after 30 days, and we are sorry for the inconvenience this delay caused. Comments like yours help us improve our processes and communication. If you have any further questions or concerns, please feel free to reach out to us at service@dohop.com. Kind regards, Dohop Support [ ## Precise and quickly answer! ](https://www.trustpilot.com/reviews/69ba97f6f4d2cf5af1690ad8) Very precise and quickly answer! March 18, 2026 Dear Mr. Jorgensen, Thank you very much for your feedback and kind words. We are delighted to hear that you found our response both precise and quick, as providing clear and timely assistance is one of our main priorities. Your positive experience is very encouraging and helps us maintain a high standard of service for all our customers. We truly appreciate you taking the time to share it. If you ever need further assistance in the future, please do not hesitate to contact us at service@dohop.com. We are always happy to help. Kind regards, Dohop Support [ ## 30 mins on the chat to get a phone… ](https://www.trustpilot.com/reviews/69b973d2192ea01430deaf23) 30 mins on the chat to get a phone number for ryanair customer service.. That you can t get through March 17, 2026 Unprompted review Dear Ms. Moreau, Thank you for your review and for sharing your experience with us. We are sorry to hear you spent 30 minutes on chat trying to obtain a Ryanair customer service number, only to find it difficult to get through. We understand how frustrating and time‑consuming that must have been. While we do not control Ryanair’s customer service channels, we aim to provide clear guidance and support whenever you need help with a booking made via Dohop. We will make sure to use your feedback as a review ground for improving the reply time and accessibility of chats. Kind regards, Dohop Support [ ## Warning, read fine print in Terms and conditions ](https://www.trustpilot.com/reviews/69b844c32dcf131fa6b12615) Booked via Dohop as thought convinient with Connectsure. Seems this is useless when airline do rescheduling. Can not even get my money back and need to my own rebooking. Please read the fine print in terms and conditions as they keep referring to these March 16, 2026 Unprompted review Dear Morgan, Thank you for your review and for sharing your experience with us. We are sorry to hear about the issues you faced with your booking and ConnectSure, especially during the airline’s rescheduling. We understand how frustrating it is to have to arrange your own rebooking and feel you cannot recover your money, particularly when expectations were different. ConnectSure has specific conditions and coverage limits, which is why our team refers to the terms and conditions. According to the information in our system, we can see that you have already been in touch with one of our managers. We are sure along with them you would be able to find the best solution for your disruption handling. Kind regards, Dohop Support [ ## I booked a flight with Dohop form… ](https://www.trustpilot.com/reviews/69b7dffaffb787359391e82d) I booked a flight with Dohop form London to Amman (Jordan) and there was a transfer flight in Paphos and my fight was cancelled from Paphos to Amman. When I called to get a refund for me and my family for my flight the refuse to refund me the full amount saying the will only refund the cancelled fight where it’s not my definition going to Paphos. I WILL NEVER BE BOOKING WITH THEM AGAIN. March 16, 2026 Unprompted review Dear Yousef, Thank you for sharing your experience with us, and I am very sorry to hear about the disruption to your trip from London to Amman and the frustration this has caused you and your family. I understand how upsetting it is when a connecting flight is cancelled and the overall journey is affected. Our team must follow the applicable fare rules and conditions, which can sometimes mean only the cancelled flight segment is eligible for a refund. As the cancellation of your flight from Paphos to Amman was caused by the overall limitation of travel transportation in a region as a result of a current security measures, unfortunately, our coverage is deemed non-applicable in such situations. Kind regards, Dohop Support [ ## Misleading fees through airline booking flow ](https://www.trustpilot.com/reviews/69b70f2acba62392d8323acf) Very disappointing experience. I started my booking through the airline website and reasonably believed I was booking directly in a normal way. Instead, I was pushed into a Dohop self-transfer booking flow and then charged extra booking/service fees that were not part of the actual ticket price. What bothered me most is that these charges felt pointless. I did not need any third-party booking assistance, I did not ask for help combining flights, and I did not want to pay extra for a platform service I never actively chose. The flights themselves could be understood and booked without this added layer. When I complained, the response was simply that the fee is non-refundable because it is their policy. That completely ignores the real issue, which is transparency. In my view, the handoff from the airline-branded booking path to a third-party fee-charging platform was not clear enough. People should be very careful before paying. Check whether you are still booking directly with the airline or whether you are being redirected into a third-party self-transfer booking with extra fees. Do not use this service do not be dive into this scamming look like March 14, 2026 Unprompted review Dear Customer, Thank you for your detailed feedback and for sharing your experience with us. We are sorry to hear that you felt misled by the booking process, and specifically - the unclearity of how the redirection works and the purpose of it. Our airline-partnered platforms are designed in a way to make the booking process as smooth as possible. Therefore when the airline is unable to offer you a direct flight on a desired route, you are being redirected to our platform website. Transparency in how and when our services and fees are presented is very important to us, and we regret that this was not clear enough in your case. All the Dohop fees are represented in a Total basket on a final page, and are included in a total cost of what is reflected as one on a final booking page. Once again, we are very sorry to hear the booking and fees experience was confusing for you. We will use your feedback to review the possible paths of improving the ways we represent all the fees. 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