--- source_url: "https://www.trustpilot.com/review/www.dohop.com?page=6" title: "Dohop Reviews | Read Customer Service Reviews of www.dohop.com | 6 of 171" mirrored_at: 2026-08-17T01:38:13.315Z host: www.trustpilot.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/www.trustpilot.com/review/www.dohop.com__q__page_6" --- > **Original source:** https://www.trustpilot.com/review/www.dohop.com?page=6 * * * [ ## I wouldn’t rate them at all ! ](https://www.trustpilot.com/reviews/69d38f6a7d4cb219d1e99a81) I wouldn’t rate them at all ! March 27, 2026 Unprompted review Dear Suzanne, Thank you for leaving your review! We are really sorry that you have faced with such experience during booking with us. As far as we see, you have contacted regarding Dohop Booking fee and we have provided you all relevant information regarding to this. Please note that during the booking process you might see this amount in the basket and you have accepted out T&C, where its policy is described. As soon as you have accepted it, means you have totally agree with that and is informed what for exactly you will be charged. Hope this information was useful for you. Kind regards, The Dohop Customer Care Team [ ## Never use Dohop!! Booked simple flight to get back to US… ](https://www.trustpilot.com/reviews/69d20f19ff69d27dd487aab7) Booked simple flight to get back to US from Bulgaria. Took two flights, simple short flight to Athens, then Athens to New York. Just found out my flight was changed from leaving Tues, to now leaving on Mon. Not delayed but pushed forward to day before. Now we have to change plans, plus we arrive in New York at 11pm instead of 11am, so no connecting flights to get home to AZ, have to spend night in NY. Dophop notes smaller provision in there terms not responsible, and airline says sorry booked with 3rd party . Never use these guys!!!!! April 5, 2026 Unprompted review Dear Jared, Thank you for leaving your review! We are sorry that you have faced with such inconveniences during planning your trip! According to our system, you have paid only for a booking fee, however not for any type of protection. Booking fee is paid for the possibility of booking 2 separate flights in one go. To be more precise, with this service level we are to: \- Make your purchase as simple as possible; \- Book your entire route in one go; \- Send you a full summary of your route. Please note this booking fee does not provide an additional protection service for your self-connected flights in cases of disruption (which is included in the second type of service we offer during the booking, which is Connect Sure service).  Therefore, we are not able to proceed with any assistance on our side. Hope this information was useful for you. Kind regards, The Dohop Customer Care Team [ ## Nicolay was very helpful and calmed us… ](https://www.trustpilot.com/reviews/69d13d5f4cb53dcf59df4813) Nicolay was very helpful and calmed us down after 1 leg of our 4 leg trip was cancelled. He offered us alternatives and booked us on them saying he’d get in touch with our airline to send us confirmation of the change, which they did very quickly. We are very pleased with his service. March 31, 2026 Hi Pamela, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## scam ](https://www.trustpilot.com/reviews/69d006a3eb23cb2ce524dd5c) scam, didn't get tickets, get that info at the check in gate at the airport, that we don't have tickets, DOHOP just said sorry, we can nothing to do, vacaction ruined, the same day tickets is 5x more expensive, hotel booking is also ruined. April 3, 2026 Unprompted review Hi Roman, We’re truly sorry to hear about your experience. We take your feedback seriously and would like to rectify this technical issue. Please contact us at service@dohop.com and email us all the receipts of the flights you were forced to purchase yourself so we can make things right and reimburse the price difference between your initial tickets price and the new tickets price via a bank transfer or via a Wise transfer. Your feedback helps us improve, and we’re committed to ensuring this doesn’t happen again. Kind regards, The Dohop Customer Care Team [ ## Great and efficient service ](https://www.trustpilot.com/reviews/69cd9e46690fb77cad35459d) Great and efficient service April 1, 2026 Hi Alireza, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## Kind and helpful guidance ](https://www.trustpilot.com/reviews/69cc06541ca22cca98bc7d70) Kind, helpful and flient guidance through the process of rebooking the flight tickets when we missed the flight because of delay of the previous one. March 31, 2026 Unprompted review Hi Martin, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## They were really understanding ](https://www.trustpilot.com/reviews/69cbc5ef829dd6de3df3a656) They were really understanding, I got almost all my money back. March 31, 2026 Unprompted review Hi Delievre Musuamba, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## Worst travel booking experience I’ve ever had – avoid Dohop. ](https://www.trustpilot.com/reviews/69cba18b3c5f1302a921bc04) This was by far the most frustrating and disappointing booking experience I’ve ever had. I booked what looked like a normal flight via the EasyJet website, but it turned out to be handled by Dohop without any clear indication. When one flight segment (OPO–VXE) was cancelled, the entire trip became useless — and that’s when the nightmare started. Instead of solving the problem, Dohop: \- Sent me back and forth between them and the airline \- Refused to refund their own fees (even though the trip became impossible) \- Forced me to book a new flight myself and then submit a claim \- Could not guarantee reimbursement upfront \- Gave vague timelines like “30+ days” with no commitment \- Provided an AI chatbot that could not answer basic questions Even worse, their “ConnectSure protection” — which I paid for — did not actually rebook the flight, but required me to: \- Pay for a new ticket myself \- Submit a claim \- Wait and hope for reimbursement This is not a service — it’s shifting all risk and work to the customer. Looking at other customer experiences, this seems to be a recurring issue: people are often unaware they are booking through Dohop and end up stuck between airline and platform when something goes wrong . Others describe the same pattern of being told to rebook themselves and chase refunds afterward . In 2026, this kind of process is simply unacceptable. Conclusion: Dohop adds cost, complexity, and risk — without delivering real support when it matters. Never again. Book directly with the airline. March 31, 2026 Unprompted review Hi Urs, Thank you for your review. Please be kindly informed that Dohop will reimburse your expenses as of next week (the price difference between the original refunds processed and the new alternative flight cost). It means that once a refund is processed, Dohop will have fulfilled its obligations in connection to your booking and all possible flight disruptions in your booking will be subject to coverage by yourself. Warm regards, The Dohop Customer Care Team [ ## The service we received from Dohop was… ](https://www.trustpilot.com/reviews/69cb87ecac8fd1730d31b845) The service we received from Dohop was pretty good. We had booked flights with them from Corsica to Geneva and Geneva to Manchester. The airline cancelled the flight from Corsica to Geneva and Dohop obtained the refund for the second leg. March 30, 2026 Unprompted review Hi Michael, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## i received the answer to my question… ](https://www.trustpilot.com/reviews/69ca558814a6cfe0c2873938) i received the answer to my question quickly and i solved my problem. thank you Gergana March 30, 2026 Hi Dana, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## All sorted quickly ](https://www.trustpilot.com/reviews/69c78ae7288b74c48fda4af1) I had a slight problem booking my flights due to my bank. Because of this the insurance didn't go on. One quick email to DOHOP and it was very quickly sorted. March 28, 2026 Dear Dave, Thank you for sharing your experience with us, and for highlighting how your issue was resolved so quickly. We are glad to hear that, despite the initial booking issue caused by your bank, our team was able to quickly add ConnectSure to your booking after your email. It is important to us that customers feel supported when something unexpected happens during the booking process. Your feedback helps us confirm what is working well and where we can continue to improve our service. If you ever need assistance again, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Once I got hold of a human and not AI… ](https://www.trustpilot.com/reviews/69c70c7010c66639e4625d17) Once I got hold of a human and not AI ... everything was easy.. March 24, 2026 Dear Anne, Thank you for your review and feedback. We are glad to hear that once you connected with a member of our team, everything was easy and your issue could be resolved smoothly. At the same time, we understand your underlying concern about reaching a human agent, and we appreciate you highlighting this experience. Feedback like yours helps us improve how we balance automated tools with direct human support. If you have any further questions, concerns, or suggestions, please feel free to contact us at service@dohop.com and we will be happy to assist you. Kind regards, Dohop Support [ ## Mika ](https://www.trustpilot.com/reviews/69c6dfe1f520822b6246af4c) Mika, the agent who helped me, was very supportive and patient with me and managed to contact the airline to change the flights due to schedule change that happened again. March 24, 2026 Dear Evelyn, Thank you for your feedback and kind words about Mika. We are very pleased to hear that they were supportive and patient, and that they were able to contact the airline and successfully change your flights after the schedule changed again. We know that repeated schedule changes can be stressful, so it is great to hear our team could assist you through the process. Your comments are truly appreciated and help us to recognize and encourage great service within our team. If you ever need further assistance with your journey, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Avoid at all costs! ](https://www.trustpilot.com/reviews/69c69c7304c7314caacc9d45) Avoid booking connecting flights with this company at all costs! One of my connecting flights with EasyJet was cancelled, however as I made the booking via Dohop (on EasyJet’s website/app) EasyJet were unable to issue a refund. I was then passed back and forth between EasyJet and Dohop and have been going round in circles ever since. I eventually had to raise a dispute with my credit card provider as Dohop refused to assist with any rebooking due to me not paying for their additional insurance product. Their customer service staff could not be any more rude and unhelpful! March 27, 2026 Unprompted review Dear Anon, We understand how upsetting it can be when a flight is cancelled and you are passed between companies while trying to get clear answers. We are responding to explain what happened and to help others reading this review understand how this type of booking works. When easyJet does not offer a direct flight to a chosen destination on easyJet.com, customers are sent to https://flightconnections.easyjet.com/, which is a Dohop-powered website. This platform shows self-connecting itineraries that use two or more separately ticketed flights, allowing customers to reach destinations that easyJet does not serve directly. Once a booking is completed through this platform, the itinerary is clearly shown as a self-transfer connecting journey made up of point-to-point tickets. Each flight is governed by the operating airline’s own fare rules, and responsibility for cancellations, refunds, or changes applies only to the disrupted flight. This means that even if both flights are operated by easyJet, the airline is only responsible for the cancelled flight and is not required to provide a free change or a full refund for the remaining active flight. This explains why easyJet referred you back to us. Dohop provides rebooking support for missed connections only when ConnectSure is added at the time of booking. If ConnectSure was not included, coverage does not apply to the remaining active flight. If you believe ConnectSure was added to your booking, please contact us at service@dohop.com so our support team can review your case further. Kind regards, Dohop Support [ ## Lost flight connection after ](https://www.trustpilot.com/reviews/69c5ff6d8a00b05e8622c128) After a delayed flight, and a flight connection lost, both transavia, both bought on dohop website, neither the 3 contact phone Numbers on there website answer the phone, neither their chat 24/7, not even with WhatsApp. We couldnt solve our problem. 0 assistance. From me its 0 stars. March 26, 2026 Unprompted review Dear F, We understand how stressful it is to miss a connection after a flight delay, especially when both flights were part of the same journey and you urgently needed assistance. We appreciate you taking the time to share your experience. Although both flights were operated by Transavia, the itinerary was created as a separate-ticket booking. In this setup, each flight is treated independently under the airline’s fare rules. When the first flight was delayed and the onward flight was missed, the operating airline was responsible only for the delayed segment. In separate-ticket itineraries, assistance or protection for a missed onward flight resulting from disruption to the first flight under normal circumstances applies only if ConnectSure coverage was added at the time of booking. Without this service included, rebooking or purchasing a new onward flight may be required in line with the airline’s fare rules and at the traveller’s own expense. Email is one of our primary support channels, as it allows cases to be documented and reviewed consistently, particularly during disruption situations when other channels may experience high demand. If you were unable to reach us through other channels at the time, you can contact us by email at service@dohop.com with your booking details so our support team can review your case. For full transparency, our Terms and Conditions are available here: https://support.dohop.com/hc/en-us/articles/18807707828242-Dohop-Terms-and-conditions Kind regards, Dohop Support [ ## Post service very good ](https://www.trustpilot.com/reviews/69c5758ba7bf4e89b39e739d) Post service very good March 23, 2026 Dear Luigi, Thank you for your review and for sharing your feedback with us. We are very pleased to hear that you found our post-service support to be very good, and we truly appreciate you taking the time to let us know. Providing helpful and reliable assistance after booking is an important part of our service, and it is encouraging to know that this matched your experience. If you have any specific suggestions on how we could make your experience even better in the future, we would be happy to hear them at service@dohop.com. Kind regards, Dohop Support [ ## The support provided was excellent… ](https://www.trustpilot.com/reviews/69c5572330d7157825e1a06d) The support provided was excellent service, but the payment process is not easy if you have both Sterling and Euro fares from easyJet. The payment continues to fail and you have to pay/process each leg of the trip separately, in my case 4 separate transactions. This gives you multiple booking references, however they can be managed on the EJ app, together. March 26, 2026 Dear Michelle, Thank you for your detailed and balanced review. We’re really glad to hear that our support team provided excellent service. We also appreciate you calling out the payment experience when a trip includes both Sterling and Euro fares with easyJet. In these cases, some bookings do need to be processed separately due to airline and payment setup limitations tied to different currencies, which can result in multiple transactions and booking references. We understand this is not an ideal experience, especially when it means completing several payments. That said, you’re absolutely right that the bookings can still be managed together in the easyJet app, and we’re glad that part worked smoothly for you. Your feedback is valuable and helps us push for improvements where the process can be made clearer and easier. Thank you again for sharing your experience and for rating us highly despite the inconvenience. We hope to support you again on a future trip. Kind regards, Dohop Support [ ## A grandtheft auto-matic rip off ](https://www.trustpilot.com/reviews/69c50bbf8ef5ed96014ae24f) Booked three flights with easyJet. One direct and a two-leg return. I had three easyJet booking references from easyJet, all good. Sadly easyJet cancelled the first leg of my return. Thus it was impossible for me to make the second leg. These things happen. It's what happened next thats disturbing. EasyJet cut me off and sent me to a company called dopehop. Turns out if you book more than a return flight on easyjst.com you're actually booking though a low-rent third party called dopehop. Problem is this is invisible, the booking site is easyjet.com, all orange and safe. But it's not. I'd never heard of dopehop until I needed my second leg flight refunded, they told me no, as I didn't have insurance. Insurance for what, this is not disruption easyJet cancelled my connecting flight. Dopehop may respond with a carefully crafted response to this, but in simple terms easyJet wouldn't win any awards. But dopehop are a scandal in the making. March 26, 2026 Unprompted review Dear Kevin, We understand that your return journey was disrupted after easyJet cancelled one part of your trip, and we recognise how frustrating it can be when this prevents you from completing the rest of your travel. We’re here to explain the booking setup and clarify why the outcome was handled this way. First, please note that when a direct flight option is not available for a particular leg of a journey during a search on easyJet.com, the results may present connection options facilitated through a Dohop-powered platform, such as https://flightconnections.easyjet.com/. Once a customer is redirected to that platform, the booking process is subject to Dohop’s applicable terms. However, each flight is issued as a separate point-to-point ticket and remains subject to easyJet’s individual fare rules, as Dohop acts solely as the booking facilitator and not the operating airline. easyJet cancelled only the first return segment and is responsible for that cancelled flight. The onward flight remained active and, as such, falls under the airline’s fare rules and does not automatically qualify for a refund or a free flight change. In separate-ticket itineraries, protection for a missed onward flight resulting from disruption to the first flight under normal circumstances applies only if ConnectSure coverage was added at the time of booking. If ConnectSure coverage was added, please contact our Customer Support team at service@dohop.com so they can review whether the remaining active flight is covered under the policy. For full transparency, our Terms and Conditions are available here: https://support.dohop.com/hc/en-us/articles/18807707828242-Dohop-Terms-and-conditions Kind regards, Dohop Support [ ## The answer was quickly and efficient ](https://www.trustpilot.com/reviews/69c434877e5a6ff8810f09fb) The answer of Olga was very confident and fast March 25, 2026 Dear Odelalama, Thank you for your kind review and feedback about your experience with our support team, and in particular with Olga. We are very pleased to hear that you received a quick and efficient response, and that Olga’s assistance felt confident and fast. Providing clear and timely help is very important to us, and it is great to know this matched your expectations. If you have any further questions or need assistance in the future, please feel free to contact us at service@dohop.com and we will be happy to help. Kind regards, Dohop Support [ ## “Flight Connections by Easyjet” scam ](https://www.trustpilot.com/reviews/69c2c9cee5c9cc935df8f934) “Flight Connections by Easyjet” is a scam disguised as an easyjet website… I went to the easyjet website and searched for a one way trip between two cities without a direct flight. I was immediately sent to this Flight Connections by Easyjet, which looked like the original Easyjet website, and booked the two connecting flights without noticing there was a hidden booking and service fee that ammounted to 58€ for 3 people. Upon paying, I received three different emails, with two independent easyjet reservations and the dohop service fee, which I could have avoided by booking both flights myself, one at a time. March 24, 2026 Unprompted review Dear Rita, Thank you for sharing your experience. Please allow us to clarify a few important points to ensure the situation is correctly understood by you and other customers reading this review. To clarify the points raised: • “Flight Connections by easyJet” is not a scam and is not operated by easyJet. It is a Dohop-powered booking platform used to facilitate the booking of self-transfer itineraries when no direct flight option is available on easyJet.com. • Bookings made through this platform consist of multiple separate point-to-point airline tickets. This is why you received two independent easyJet booking confirmations, which is expected and clearly presented during the booking process. • The booking fee you mentioned relates to the facilitation of booking the flight tickets through the Dohop‑powered platform and is shown before payment and confirmed again in the booking summary and confirmation emails. • Any ancillary service fees relate to the facilitation of booking additional optional services, such as seats or baggage. These are selected by the customer and shown separately before payment. • If a customer prefers not to continue the booking on “Flight Connections by easyJet” due to the Dohop fees, booking the flights one at a time directly on easyJet.com and/or another airline’s website (when flights are operated by easyJet and another airline) is always an option. All fare details, ticket separation, and applicable fees are shown before payment so customers can make an informed decision before completing their booking. We appreciate your feedback and hope this clarification provides helpful context for other travelers. Kind regards, Dohop Support ### The Trustpilot Experience [Anyone](https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en_US) can write a Trustpilot review. 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