--- source_url: "https://www.trustpilot.com/review/www.dohop.com?page=5" title: "Dohop Reviews | Read Customer Service Reviews of www.dohop.com | 5 of 171" mirrored_at: 2026-08-23T01:07:22.697Z host: www.trustpilot.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/www.trustpilot.com/review/www.dohop.com__q__page_5" --- > **Original source:** https://www.trustpilot.com/review/www.dohop.com?page=5 * * * [ ## Causes aggravation ](https://www.trustpilot.com/reviews/6a004c002b8b50fba3017486) I have waited over an hour on the phone. My second leg of the journey was rescheduled and no longer meets my needs. After they finally answered and just about took my details, the call got disconnected and it was not from my end. When i call back it says all lines are busy and just hangs up. Dohop has caused me more aggravation than the rescheduled flight! May 10, 2026 Unprompted review Dear Ayalla, Thank you for contacting us! We are really sorry that it was really hard to reach us! It was caused by a high volume of requests. However, as far as we see, as per our system, one of our agents has already sent you a reply via email with a possible resolution. Kind regards, The Dohop Customer Care Team [ ## I could nt travel because my husband… ](https://www.trustpilot.com/reviews/69fecb0d548c9c3bdc1f9a96) I could nt travel because my husband was very ill and I got a fast and sympathetic response which helped me to get a refund May 9, 2026 Dear Susan, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## Good service and refunded costs when… ](https://www.trustpilot.com/reviews/69fb595325d2559c975e33fb) Good service and refunded costs when unable to fly No hassle May 6, 2026 Dear Helen, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## Avoid at all costs ](https://www.trustpilot.com/reviews/69f0ac5f2c45f7b813983a78) Avoid at all costs, flights were cancelled ,nearly two months and cant get refund issued . Very quick and efficient to take money out but no communication and response to request of refund . March 6, 2026 Unprompted review Hi Darius, We’re truly sorry to hear about your experience. We take your feedback seriously and would like to inform you that Dohop stands ready to provide the airlines' refunds once the chargeback is deactivated. Kind regards, The Dohop Customer Care Team [ ## Excellent service ](https://www.trustpilot.com/reviews/69f052b5e64c9c913a7a5261) When our first flight leg got cancelled, they proactively reached out and ensured that our connecting flight was refunded as well. Very good service! April 28, 2026 Hi Eline, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## Very clear and efficient help ](https://www.trustpilot.com/reviews/69ee31b468b8d506c26fb1de) Very clear and efficient help. Problem resolved April 23, 2026 Dear Jean, Thank you very much for your review and positive feedback. We are delighted to hear that you found our help very clear and efficient, and that your problem was successfully resolved. Providing straightforward support and quick resolutions is very important to us, and it is great to know this matched your experience. We truly appreciate you taking the time to share this, as feedback like yours helps us maintain and improve our service. If you ever need assistance again in the future, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Ecxellent ](https://www.trustpilot.com/reviews/69ec4a36acac4ccf6a6c26b2) Gergana's service and speed. December 15, 2025 Dear Lukas, Thank you very much for your kind review and for highlighting Gergana’s excellent service and speed. We are delighted to hear that you had such a positive experience, and we truly appreciate you taking the time to share it with us. We will make sure your compliments are passed on to Gergana and the team, as feedback like yours motivates us to keep improving our services. If you ever need assistance in the future, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Great service ](https://www.trustpilot.com/reviews/69eb6aebe07557a487626b68) Quick response time to the phone, very successfull solution and very keen to help and fix my issue. Always informing about the updates April 21, 2026 Unprompted review Dear Customer, Thank you very much for your kind feedback and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our service, especially our quick response time by phone and the successful resolution of your issue. It is great to know that our team’s efforts to keep you updated throughout the process were helpful and reassuring. Your comments are truly appreciated and help us continue improving our service. If you ever need assistance again, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Very responsive from my initial contact… ](https://www.trustpilot.com/reviews/69e8a3d3523cf89204c82fe0) Very responsive from my initial contact to the final outcome. April 4, 2026 Unprompted review Dear Stephen, Thank you for your feedback and kind words about our responsiveness. We are pleased to hear that you found our team responsive from your initial contact through to the final outcome. Providing clear, timely communication throughout the entire process is very important to us, and it is great to know this matched your experience. We truly appreciate you taking the time to share your experience, as feedback like yours helps us maintain and improve our service standards. If you ever need assistance in the future, please do not hesitate to reach out to us at service@dohop.com. Kind regards, Dohop Support [ ## Very trustworthy company ](https://www.trustpilot.com/reviews/69e86a54dc763e842b4604d5) Jay was very professional, and this is definitely a company you can trust! I had a flight canceled and they promptly helped me cancel my second flight as they promised. April 22, 2026 Dear Eli, Thank you for sharing your positive experience with us. We are delighted to hear that Jay was professional and that you felt you could trust our service during a stressful situation with your cancelled flight. It is great to know that our team was able to promptly assist with cancelling your second flight as promised. We truly appreciate your trust in Dohop and your kind words, as feedback like yours helps us continue to improve our services. If you ever need assistance in the future, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## A SCAM!!!! ](https://www.trustpilot.com/reviews/69e789de257071cf10e2d02a) Booked flights through Dohop which they would not later cancel! They referred me to the airline who told me they could not cancel because the booking was made through Dohop! This is a scam that should be avoided and dealt with by IATA! April 21, 2026 Unprompted review Dear Hari, Thank you for sharing your feedback with us. We are very sorry to hear about your experience with your booking and the difficulties you faced when trying to cancel. Dohop acts as an intermediary between customers and airlines, and cancellation options can depend on the specific airline’s fare rules and conditions. However, you should not be left feeling passed back and forth without clear guidance, and we understand how frustrating this must have been. We would like to review your case in detail. Please contact us at service@dohop.com with your booking reference and any relevant correspondence so we can investigate what happened and respond to you directly. Kind regards, Dohop Support [ ## Cancelled flight ](https://www.trustpilot.com/reviews/69e718d9e25f037f45f68a8f) Quick responses provided the best solution to the problem. Always attentive. April 20, 2026 Dear Nuno, Thank you for your review and for sharing your experience with us. We are glad to hear that, despite your flight being cancelled, our team was able to respond quickly and provide a suitable solution, while staying attentive to your needs. Situations like flight cancellations can be stressful, and it is important to us that our customers feel supported throughout the process. Your positive feedback is very much appreciated and helps us continue improving our service and responsiveness. If you ever need assistance in the future, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Amazing ](https://www.trustpilot.com/reviews/69e6616aa4777fccebac215f) Nice and easy April 16, 2026 Dear Valentin, Thank you for your kind words and positive feedback! We are delighted to hear that you found the experience with Dohop “amazing,” and that everything felt “nice and easy.” Making the booking and travel process as simple and straightforward as possible is exactly what we aim for, so your comment is greatly appreciated. If you have any suggestions on how we can make the service even better for you in the future, we would be happy to hear them at service@dohop.com. Your feedback helps us continue improving our products and services. Kind regards, Dohop Support [ ## Fast and efficient refund procedure ](https://www.trustpilot.com/reviews/69e25af515b1216f9a1826f1) Fast and efficient refund procedure. Very good communication March 27, 2026 Dear Salvatore, Thank you for your positive feedback and for taking the time to share your experience with us. We are pleased to hear that you found our refund procedure fast and efficient, and that our communication met your expectations. We work hard to make our processes as clear and straightforward as possible, so it is encouraging to know this came through in your case. If you ever need assistance in the future or have any suggestions on how we can improve further, please feel free to contact us at service@dohop.com. Your feedback helps us continue refining our services. Kind regards, Dohop Support [ ## Accurate ](https://www.trustpilot.com/reviews/69e17b713cc07224fa99aba8) Persistent,accurate, flexible April 14, 2026 Dear Irene, Thank you very much for your review. We are pleased to know that you noticed the consistency, accuracy, and flexibility of our services, as these are aspects we constantly strive to keep at a high standard. Your positive feedback motivates us to continue improving the experience for all customers using Dohop. If you have any additional suggestions or questions regarding a booking, you can always contact us at service@dohop.com. Kind regards, Dohop Support [ ## First information was not clear -second… ](https://www.trustpilot.com/reviews/69e14ed07a2c60856e7f29af) First information was not clear -second with Georgina by phone perfec, very clear and friendly April 8, 2026 Dear Bella, Thank you for your feedback and for sharing your experience with us. We are sorry to hear that the first information you received was not clear, but we are very pleased that your call with Georgina was perfect, very clear, and friendly. We will make sure to pass your kind words on to her, and we will review how we provide initial information so we can improve our communication. If you have any remaining questions or need further assistance, please feel free to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Be careful with this company ](https://www.trustpilot.com/reviews/69e0b86865685f751201c26b) Be careful with this company, as they act like scammers, especially on Skyscanner. They create misleading pages that resemble airline websites and then attempt to charge you quietly, even when no service has been provided. They may charge you a few days later for the same transaction you already canceled through their support. In my case, I was redirected to a misleading page that looked like Vueling, but it was actually Dohop. They failed to book any tickets for me, but still charged my card for their fee and one of the tickets. After spending the whole day dealing with support to cancel a service I never intended to purchase, they charged me the same amount again the next day. April 15, 2026 Unprompted review Dear Andrew, Thank you for sharing your experience with us, and I am very sorry for the frustration and concern this situation has caused you. What you describe about being redirected from Skyscanner, the page resembling Vueling, and being charged despite no tickets being issued is clearly not the experience we want for our customers. The additional charge after you had already contacted support also sounds extremely upsetting and needs to be investigated in detail. So we can review what happened with your specific booking, check the charges, and liaise with our partner(s), please contact us at service@dohop.com with your booking reference, screenshots (if available), and the times of the charges. We appreciate your feedback and will use it to improve our processes and clarity. Kind regards, Dohop Support [ ## ⭐⭐⭐⭐⭐ ](https://www.trustpilot.com/reviews/69df5a78ba00f276e5e30f50) ⭐⭐⭐⭐⭐ Excellent customer support! Everything was handled quickly and professionally. Special thanks to Natalia, who was extremely helpful, clear, and attentive throughout the entire process. She made a stressful situation much easier to handle. Highly recommended! April 14, 2026 Dear Ms. Duarte, Thank you very much for your kind words and recommendation! We are delighted to hear that everything was handled quickly and professionally, and especially that Natalia was able to support you so clearly and attentively during a stressful situation. We will make sure your praise is shared with her and with the rest of our team. Your feedback is very valuable to us and helps us continue improving our service. If you need any further assistance in the future, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Very receptive service. ](https://www.trustpilot.com/reviews/69d9e907a7f6a91e75fad8cc) Very receptive service. April 11, 2026 Hi Anne, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## Very positive experience ](https://www.trustpilot.com/reviews/69d9673959a05a5397be00ef) Everyone I was in touch were very nice, reliable and responsive. When our flight was changed- Dohop team explained us everything, advised the alternative flight and covered all the expences caused by the change. The refund process was very easy and clear. It was a great service and very positive experience. Thank you. March 30, 2026 Unprompted review Hi Maria, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team ### The Trustpilot Experience [Anyone](https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en_US) can write a Trustpilot review. 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