--- source_url: "https://www.trustpilot.com/review/whoppah.com?page=3" title: "Whoppah - The marketplace for your dream interior Reviews | Read Customer Service Reviews of whoppah.com | 3 of 4" mirrored_at: 2026-08-15T03:33:39.168Z host: www.trustpilot.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/www.trustpilot.com/review/whoppah.com__q__page_3" --- > **Original source:** https://www.trustpilot.com/review/whoppah.com?page=3 * * * [ ## Bought a beautiful Vitra EA208 chair on Whoppah ](https://www.trustpilot.com/reviews/671160830805dd10f44a1b00) I bought a beautiful Vitra EA208 chair recently and everything was perfectly smooth. From searching for the item, the interaction with the seller which was awesome and the transaction process. Will come back big time October 11, 2024 Unprompted review Thank you for sharing your Whoppah experience with us Greg! Happy to hear everything went smooth. Till next time! [ ## Design market scammers ](https://www.trustpilot.com/reviews/67069cb1f7ef5f2ecfb7760d) Hi I’m a seller on design market which owns me over 1000 eur. Are you going to pay me back this money? I will write reviews every day until you pay me back. And please remove all my items from your website. I don't wanna to sell at your platform. My shop's name: Same Old October 9, 2024 Unprompted review Dear Kamil, we're very sorry to hear about your experience. We've requested your contact details so that we can reach out via email to get in touch. [ ## As a seller, be careful with Whoppah ](https://www.trustpilot.com/reviews/667a7e760eeb4a57c8d6702e) As a seller, be careful with Whoppah. I have sold two armchairs through Whoppah and was initially happy, as the buyer payed good price. But after two days the buyer cancelled the deal. Whoppah left me with a hundreds of euro's of costs for shipping back and forth. Whoppah does nothing to protect the seller. Without any reason a buyer can cancel a deal. Yes, you can sell your design stuff for a decent price at Whoppah, but there are high risks June 25, 2024 Unprompted review Hi Geert, we're sorry for this experience. We've requested that you share your details with us so we can look at the case together. [ ## Great seller interactio and also good… ](https://www.trustpilot.com/reviews/66634aba7e3d784863672de3) Great seller interaction and also good support from whoopah support during transaction and further pick up process. Everything went well and it looks as if this is a great platform for design item resell. May 31, 2024 Unprompted review [ ## Customer service difficult to reach ](https://www.trustpilot.com/reviews/6656e9e34ada043cd9b49143) Horrible customer service. I used to like Whoppah but after the recent purchase I'm not going to use this website ever again. The couch that I purchased turned out to be too large to take inside the apartment, and it had more defaults than was advertised. Don't believe them when they say their collection is curated. It's not curated, basically anyone can post and the seller of the couch didn't properly post the stains of the couch even after I asked for them. Now I'm trying to reach them via mail and whatsapp but they aren't getting back to me, even when I indicate that my case is urgent. The couch is literally sitting in the hallway of my building, blocking other neighbors. Stay away from this company. UPDATE - 31st of May This issue was resolved in a very professional and thoughtful manner by the customer service. So I'm going to adjust my review. But it was resolved only after I rented a car to drive to their warehouse in Utrecht and demand for someone to speak to. It's a pity that they don't have a phone number you can call for urgent cases like mine. May 29, 2024 Unprompted review Again our apologies for the long waiting time Yunus. Glad we could solve the matter! [ ## Great Customer Support via Whatsapp who… ](https://www.trustpilot.com/reviews/6638eea114414f9024a7f921) Great Customer Support via Whatsapp who helped me navigate a difficult customer relationship. May 6, 2024 Unprompted review Thanks so much for this great compliment Viktor! [ ## The shipping company Whoppah uses is… ](https://www.trustpilot.com/reviews/6633610788c6c8c7f64e48f2) The shipping company Whoppah uses is atrocious. They are called Vintage Express. They sent me an email saying that my furniture was going to be delivered on the 26th April. I was tracking the truck on the website and I saw that it was closed to The Hague but then it started to go again back to Germany. I called the seller and they said that Vintage Express hadn't picked up my order and that it was scheduled for the 30th. I sent an email to Vintage Express and they said that they were not going to pick up the order on the 30th and that I would receive an email to tell me when. I received an email today 2nd May saying they are going to deliver 10-12th May. I called them because we aren't going to be home then and I've been on the line for 20 minutes and no one had taken the call. Awful. I placed the order 3 weeks ago... May 2, 2024 Unprompted review Hi Elena, we're so sorry to hear this was your experience with us and our logistic partner. This is never our intention. We've requested your contact details via Trustpilot so that we can solve this together. [ ## very good comunication and quick… ](https://www.trustpilot.com/reviews/658c257e8d882948af5a4e70) very good comunication and quick delivery and quality as promised December 27, 2023 Unprompted review How good and thanks for the trust. Until soon again! Bas from Whoppah [ ## I don't understand why the deal with… ](https://www.trustpilot.com/reviews/656dea03eebc5fec2d57ecee) I don't understand why the deal with number 280047 is closed. i have got before a email, that the furniture will be send to me by DHL and it's all payed by paypal. December 4, 2023 Unprompted review [ ## Refund nor delivery in sight… ](https://www.trustpilot.com/reviews/65678cf8024324a44412c6bf) 12 days after purchase of a chair and paying for it, no concrete view on either delivery or refund. Ultimately refund received. Pity but heyho November 29, 2023 Unprompted review [ ## After some really poor communication… ](https://www.trustpilot.com/reviews/6503eeb55b0b9b44694e96fa) After some really poor communication with your staff and no notification from the shipping company, we found our chair in our garage yesterday afternoon. We are glad we bought the chair, the seller was helpful and eager, Whoppah on the other hand did not help us and only sent us misleading or standard text messages and we had to wait weeks without knowing what was really happening. So I will not give you a good rating on Trustpilot - your service is lousy! We really wish for an improvement, because the idea and the platform to trade used furniture is great. September 14, 2023 Unprompted review Good afternoon! How nice to hear that communication with the seller went well and that you are happy with the purchase of your new chair. I took a quick look at your situation and saw that we have tested with an external supplier, in this case DHL, for the delivery of your chair. In that, we learned a lot about how not to do it. Should we continue to work together, we need to do much better in terms of communication. DHL also passed on certain communications that were not done (e.g. that they spoke to you). Happy to send you another message via WhatsApp to compensate for your bad experience. So that we get another chance! Have a nice weekend en speak soon Bas from Whoppah [ ## Poor customer service, difficult to contact ](https://www.trustpilot.com/reviews/6502ddb23965794166d5663d) Congratulations Whoppah with your growth and good selection of articles on the website. The site looks attractive and is easy to browse. I bought a table, paid and a date for delivery was easily scheduled, reminders about the delivery date came quickly and regularly. Delivery is not very cheap, though. But then the problems started…. The day before delivery the track & trace code was not sent. I tried to contact Whoppah via several ways. Whatsapp/e-mail is apparently slow in answering, the customer service is not available on the phone (only with a happy automated message stating that “we are extremely happy with the growth of our company, but we don’t have capacity to answer you personally right now”). That’s the problem. Whoppah sells articles in a price category that would make you expect a good customer service, in any case after sales. Unfortunately my experience has been very poor. Order ID XONFGRL7Z September 14, 2023 Unprompted review Good afternoon! Thank you for your review and feedback. Really helpfull! It is worth mentioning that Whoppah does not sell items itself, Whoppah is a marketplace that posts items from sellers and where buyers can easily purchase items and, if desired, include transport and buyer protection. In your case, we wanted to collect an item, but the seller was not at home and this delayed the drop-off time. We sent you a WhatsApp at that time, however, we see that this number did not have WhatsApp installed. We would have been better off calling you in this case. Fortunately, I see that it has now been scheduled. As for our reachability, we can be reached via WhatsApp and Mail and we aim to reply within a day. Urgent cases are recognised and given priority. We hear that our users prefer not to be on hold on telephony, which is why we have faster channels available and can provide an immediate solution as well. We want to display the right phone number at the right time so you can always speak to someone quickly when it's important. We are working hard on this and you will soon be able to experience it too. Thanks again and have a lovely weekend best, Bas from Whoppah [ ## Great experience and great staff! ](https://www.trustpilot.com/reviews/64fd76bb8ef1193648a2b020) I recently ordered a stunning lounge chair from Whoppah, and I must say, the entire experience was nothing short of exceptional. From start to finish, everything went perfectly smoothly. The standout stars of this experience were undoubtedly the delivery drivers, Lukas and Zoie. Their professionalism, kindness, and willingness to go the extra mile were truly impressive. In fact, I was so impressed with their service that I had to ask for their names just so I could give them the recognition they deserve. Not only did Lukas and Zoie deliver my new lounge chair promptly, but they also went above and beyond to assist me. I had some difficulty moving certain items in my room, and without hesitation, they offered their assistance. Their willingness to help me rearrange my room made a world of difference, and I couldn't be more grateful. All in all, my experience with Whoppah was outstanding, thanks in no small part to the exceptional service provided by Lukas and Zoie. It's rare to come across such dedicated and helpful individuals, and I wanted to take a moment to compliment them here. Thank you, Whoppah, for not only providing a beautiful piece of furniture but also for having such wonderful and caring staff. I will certainly be recommending Whoppah to all of my friends and family. Warm regards, Gerald September 1, 2023 Unprompted review Hi Gerald, How incredibly nice to read such a comprehensive review. Of course, we immediately shared this with the staff who were mentioned. Thank you, very much appreciated and until next time! Best, Bas from Whoppah [ ## Great products ](https://www.trustpilot.com/reviews/64f319e82226a31e0a541587) Great products! Easy and straightforward transactions. Fun shopping for unique items and timeless designs. September 2, 2023 Unprompted review Thank you Zaneta! Always amazing to read "fun shopping". See you next time! Bas from Whoppah [ ## Excellent Service ](https://www.trustpilot.com/reviews/64efa102280dc59b5b377d37) After an initial delivery delay the team jumped behind our order and made the impossible, possible to delivery in time for our high profile event. Excellent customer service! Thank you! August 30, 2023 Unprompted review Hi W, Good that we spoke before the event and found a solution for tje next day. Nice to have spoken to you in person in Berlin as well. I hope your event was fun and went well. Great that all items were delivered on time after all and great that we also learned from this situation and will implement it soon. Thanks for your kind words on Friday and see you next time! Regards, Bas [ ## Really bad ](https://www.trustpilot.com/reviews/64db52d474436bffad92c61b) Really bad! Will never buy there again. Delivery should happen today but then i did not receive anything. August 15, 2023 Unprompted review Good afternoon. Sorry to hear something went bad with the planning of the delivery! We are trying to find out who you are based on this account name. Please let us know if you haven't heard from our delivery planning team in the meanwhile. Otherwise we assume this has been resolved in the meanwhile which we always ensure as a team, eventually. There must have been a significant reason or mistake made why your delivery didn't take place. Please note that if you do not get your item you always get your money back. [ ## Great communication ](https://www.trustpilot.com/reviews/649405c6d90747db11c27e5d) Great communication, quality products, and good delivery. Def recommend using whoppah! June 21, 2023 Unprompted review ### The Trustpilot Experience [Anyone](https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en_US) can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an [account is active](https://help.trustpilot.com/s/article/Whats-the-retention-period-of-reviews?language=en_US). We use dedicated people and clever technology to safeguard our platform. Find out how we [combat fake reviews](https://www.trustpilot.com/trust/combating-fake-reviews). 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