--- source_url: "https://www.trustpilot.com/review/mytrip.com" title: "mytrip.com Reviews | Read Customer Service Reviews of mytrip.com" mirrored_at: 2026-08-17T03:37:42.788Z host: www.trustpilot.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/www.trustpilot.com/review/mytrip.com" --- > **Original source:** https://www.trustpilot.com/review/mytrip.com * * * [ ## Booked a return Luxembourg to Rosario… ](https://www.trustpilot.com/reviews/6a8214a46b6b140f76049ba6) Booked a return Luxembourg to Rosario in one payment. MyTrip told me my outbound was cancelled on June 24th then put me through weeks of contradictions and dead ends. They told me a flight was no longer operating while it was openly for sale on their own website. They refused to rebook me onto another airline, claiming the airline would not allow it. Yet when I contacted the airline directly, I was told the opposite, that it accepts changes within its SkyTeam alliance and that only the issuing agency can carry them out. So the block was on MyTrip’s side, not the airline’s, despite what they kept telling me. Meanwhile, hours on the phone and twenty-one emails, always a different agent, so I re-explained everything from zero every time. Refused a manager, every time. Refused a transfer to the person actually handling my booking. Toward the end the agent simply stopped answering and kept repeating “I already answered that.” The only options offered were punishing, extremely long travel days, and at one point an itinerary that cannot even be flown, landing in one city and departing from another with no flight in between. My rights as a passenger under EU Regulation 261/2004, to a refund or proper rerouting to my destination, were effectively ignored. To this day there is still no proper solution from MyTrip. I have been left with no choice but to keep my original flights and arrange my own way to my final destination over land, at my own expense. Do not book here! The moment anything changes with your flight, expect contradictions, endless loops, and no real help. August 16, 2026 Unprompted review [ ## Missed connection, no help, then denied compensation in ](https://www.trustpilot.com/reviews/6a81c20c54160202befac548) Booked a Copenhagen–Tirana round trip. Our return flight was delayed by 1.5 hours, which caused us to miss our connecting flight in Milan. With no rebooking help offered, we were stuck at Milan airport overnight for 10 hours We tried calling their support line repeatedly but couldn’t get through,the line was busy every time. Since we both had work the next day, we had no choice but to book new tickets ourselves to get home. When we later contacted customer service to claim compensation, we were told we weren’t eligible because we “didn’t contact them at the airport”,despite the fact that we tried multiple times and simply couldn’t reach anyone. We then spent two days being transferred between departments, only to eventually be told again that we weren’t eligible, with no real explanation. Extremely disappointing experience. If your flight gets delayed and you need help, don’t expect to reach anyone, and don’t expect accountability afterward either. August 4, 2026 Unprompted review [ ## The worst flight booking intermediary I… ](https://www.trustpilot.com/reviews/6a810453cd38fd33eda447f2) The worst flight booking intermediary I have ever dealt with. On April 29, my airline cancelled a flight worth €809. I immediately received an email from the airline confirming that, due to the cancellation, I was entitled to a full refund. I contacted Mytrip the same day, and they also confirmed the flight cancellation and my right to a full refund. And since then? Nothing. For months, I was given nothing but excuses and told that someone would contact me — even though nobody ever contacted me. I had to chase them repeatedly and spend countless hours trying to resolve the issue. After two months, Mytrip finally sent me a ridiculous €94 refund and closed my case, claiming it was resolved. It is now August 16, and I am still fighting with them to get the money I am actually entitled to. This has been an absolutely unacceptable experience. Their customer service is extremely frustrating, communication is practically nonexistent, and they seem to have no interest in properly resolving customer complaints. Do yourself a favor and DO NOT book through Mytrip. Save yourself the stress, time and endless frustration. Book directly with the airline whenever possible. August 16, 2026 Unprompted review ### May use AI-assist with repliesRead more At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies. Hello, We are truly sorry to hear about your experience and regret that we did not meet your expectations. We appreciate you taking the time to share your feedback. Please be assured that we continuously strive to improve, and we would welcome the opportunity to better serve you in the future. [ ## I can not reach anyone by phone nor… ](https://www.trustpilot.com/reviews/6a8084800f1882e8d97ca757) I can not reach anyone by phone nor online. I dont know why they put an email that doesnt belong to me. I won't use this website again. August 15, 2026 Unprompted review [ ## they dont give refunds!!! ](https://www.trustpilot.com/reviews/6a8069895dcde0212c012039) my flight were cancelled 5 months ago and i still haven't recived my refund. the airline's said they already refund the money to the agency but my trip just say and say again that it will take "few more days" and no money back! they holding my money as hostage! it's just like mafia behavior. stay away from this company!!! March 12, 2026 Unprompted review Hello, We are truly sorry to hear about your experience and regret that we did not meet your expectations. We appreciate you taking the time to share your feedback. Please be assured that we continuously strive to improve, and we would welcome the opportunity to better serve you in the future. [ ## Extremely disappointing experience ](https://www.trustpilot.com/reviews/6a8062f6bbeb340f04a12a6a) Extremely disappointing experience — avoid if you need reliable support I’m having one of the worst experiences with this booking service. I was charged an additional amount for a modification to my booking, but even after the payment was taken, the modification was not reflected in my booking. For the last two days, I have been contacting their customer support repeatedly through both phone and chatbot. Every time, I have been assured that the modification would be completed “within a few hours,” but nothing has actually been resolved. My flight is now only 5 hours away, and I am still being told to wait while my booking remains unresolved. This has left me completely stuck and extremely stressed, despite having paid the additional charges well in advance. The biggest issue is not just the delay, but the repeated false assurances and lack of accountability. When someone has an imminent flight, this kind of customer service is simply unacceptable. I strongly recommend thinking twice before booking through them, especially if you may need any changes or customer support afterward. August 15, 2026 Unprompted review Hello, We are truly sorry to hear about your experience and regret that we did not meet your expectations. We appreciate you taking the time to share your feedback. Please be assured that we continuously strive to improve, and we would welcome the opportunity to better serve you in the future. [ ## Pathetic experience ](https://www.trustpilot.com/reviews/6a8054a1477d14e9096f3dad) Pathetic experience, they don't give pnr number after booking and when I connected with an agent, the agent closed the request stating that I was not talking in a formal way(I just use a sentence - what the hell) and just for this they got offended and closed the chat August 15, 2026 Hello, We are truly sorry to hear about your experience and regret that we did not meet your expectations. We appreciate you taking the time to share your feedback. Please be assured that we continuously strive to improve, and we would welcome the opportunity to better serve you in the future. [ ## STAY AWAY FROM THIS AGENCY ](https://www.trustpilot.com/reviews/6a8024bef998e8eb2be78416) If I could only select zero star. I have contacted Turkish Airlines several times regarding my ticket, and on each occasion I was informed that I have the right to have the ticket reissued by paying the applicable no-show fee and any fare difference. I was therefore extremely concerned when Mytrip refused to process the reissue and instead repeatedly blamed the airline. When I asked Mytrip to provide evidence or confirmation of what the airline had supposedly told you, I was told that there was no written proof because the communication with Turkish Airlines had taken place by telephone. This response is completely unsatisfactory. If Mytrip is relying on conversations with the airline to refuse my request, I expect those communications and the relevant booking notes to be properly checked and documented rather than simply passing the responsibility to the airline. I also requested a tax refund for the unused portion of my ticket, which I understand is a separate entitlement. Again, I was repeatedly told that Mytrip could not submit the request because Turkish Airlines supposedly does not give you access to the booking. I wrote a long complaint and the only part they acknowledge is the tax refund request which they agreed to offer me after calling them 8 times. They finally agreed of refunding the tax but they will apply a few even though the service was disgusting. The level of customer service I have received throughout this situation has been completely unacceptable. I have spoken to multiple representatives and have repeatedly received different answers, with nobody taking ownership of the problem or providing a clear solution. August 15, 2026 Unprompted review Hello, As you have failed to provide us with a valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened. [ ## USE IF YOU WANT PUSH EMAILS FOR THE… ](https://www.trustpilot.com/reviews/6a7f998610ae67e38c994af7) USE IF YOU WANT PUSH EMAILS FOR THE REST OF YOUR LIFE. the response to my review is an automated message by the way 'we strive to improve' August 14, 2026 Hello, We are truly sorry to hear about your experience and regret that we did not meet your expectations. We appreciate you taking the time to share your feedback. Please be assured that we continuously strive to improve, and we would welcome the opportunity to better serve you in the future. [ ## Do not use ](https://www.trustpilot.com/reviews/6a7f3e885f87ed85fd4b55b9) Booked 2 flights had to book separately as ‘glitch’ wouldn’t let us book two people - this morning one had been cancelled!Told this was due to a system error on their system ! Asked if they could now reinstate it - Cust.service absolutely useless can’t do this can’t do that!asked if could cancel other one - answer no wouldn’t get refund as voluntarily cancelling-STEER CLEAR - emailed their support team as suggested - no one has responded- in response to your reply - we have since cancelled the remaining flight (at a loss) August 14, 2026 Unprompted review Hello, As you have failed to provide us with a valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened. [ ## easy. ](https://www.trustpilot.com/reviews/6a7f3b3c85b3329e93be7742) was so easy booking August 14, 2026 [ ## Do not book through this 3rd party!!! ](https://www.trustpilot.com/reviews/6a7f34c0192ca3aa13ab89f3) Do not book through this 3rd party!!!! Absolute nightmare!!! You cannot log into the airline portal, meaning you cannot add baggage, seats, or airline assistance. This has to done through Trip who charge £255.49 for a 10kg bag, in comparison to the Airline directly who charge £16!!!!! When I called Trips call centre it was in Asia, the call handler could not understand me. Never again!!! It wasn’t worth saving £15!!! August 14, 2026 Unprompted review [ ## Initially refused my refund for a… ](https://www.trustpilot.com/reviews/6a7f0c6f0a247f7d7ecada34) Initially refused my refund for a flight that the airline cancelled on the day. Had an awful experience with someone on chat who kept telling me my ticket was non-refundable. It was like talking to a wall. I went to the airline, and they told me they approved the refund and mytrip must refund me. Then, they did partially refund me weeks later. I am missing money from the refund, that they have not clarified at all. It appears they are keeping an arbitrary amount that is missing on Mytrip, which may be taxes and charges. It is unlawful for them to keep this. It's been 13 days and I have heard nothing back. I do not recommend anyone ever use their services again. When things go wrong - your flight is cancelled or delayed, you will have trouble getting your money back. It's not worth the stress - just book direct with airlines! I will never use their services again. August 14, 2026 Unprompted review Hello, We are truly sorry to hear about your experience and regret that we did not meet your expectations. We appreciate you taking the time to share your feedback. Please be assured that we continuously strive to improve, and we would welcome the opportunity to better serve you in the future. ### The Trustpilot Experience [Anyone](https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en_US) can write a Trustpilot review. 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