--- source_url: "https://www.trustpilot.com/review/kiwi.com" title: "Kiwi.com Reviews | Read Customer Service Reviews of kiwi.com" mirrored_at: 2026-08-23T01:07:23.607Z host: www.trustpilot.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/www.trustpilot.com/review/kiwi.com" --- > **Original source:** https://www.trustpilot.com/review/kiwi.com * * * [ ## Fine ](https://www.trustpilot.com/reviews/6a8a289a621a31a077fe52d0) Fine, recommend August 19, 2026 ### May use AI-assist with repliesRead more At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies. [ ## Better price and easy to book ](https://www.trustpilot.com/reviews/6a8a249cf9b63b05df2b5bed) Fair price and easy and quick to use August 22, 2026 Hello Hanna, We're pleased you found the booking process easy and quick, and the price fair. [ ## I used so many times and I liked ](https://www.trustpilot.com/reviews/6a8a1c687effe1b9d36d3da6) I used so many times and I liked August 22, 2026 Guillermo, we value your continued trust in Kiwi.com and are happy to hear you've liked your experiences. [ ## I only use Kiwi ](https://www.trustpilot.com/reviews/6a8a19bf6701e292d07eec50) I always find the cheapest flights on kiwi, especially since I only take a bag that can fit under the seat in front of me. After booking with kiwi, you will immediately get an email that the airline has confirmed your flight and kiwi will even remind you to confirm with them, Then you’re done til you check in. August 22, 2026 Hello Letitia, Great to see you consistently find the best fares with us, especially for your travel needs. We're glad our confirmation process and reminders help make your booking experience smooth until check-in. [ ## Monica J ](https://www.trustpilot.com/reviews/6a8a156b94d57cc2c00a9cbf) Making the reservation easy, pricing was good. E- ticket recd in email. Instructions all indicated on the app. Check-in and seat assignment was great and all done automatically by the app. Thank you! August 19, 2026 Hello Monica, Pleased to learn your reservation process was smooth and the pricing met your expectations. It's good to know the e-ticket delivery and app instructions were clear, and that the automatic check-in and seat assignment made things convenient for you. [ ## Always the best deals ](https://www.trustpilot.com/reviews/6a8a130d77c222b8e5a70151) Always the best deals, and easy to surf on the site August 19, 2026 Hello Vega, Pleased to know you consistently find good value with us, and that navigating our site is simple. [ ## No one answer when i call by telephone ](https://www.trustpilot.com/reviews/6a8a0bdfc0b6f94e2e3a9322) No one answer when i call by telephone August 19, 2026 Dear Aref, We appreciate you sharing your feedback and for being a valued Kiwi.com customer. Rest assured that your feedback has been noted, and our dedicated team will be examining your case. You will be contacted directly once their review has been completed. Thank you for your understanding while we look into this matter. Kind regards, Customer Advocacy Team amazing app & honest. August 19, 2026 Glad to read this, Rashed. It's rewarding to know you find the app effective and our approach straightforward. [ ## It’s easy ](https://www.trustpilot.com/reviews/6a8a0143c6101908ce27ea43) It’s easy, and great August 22, 2026 Hi Ali, Great to hear you found the booking process easy and positive. Thanks for choosing Kiwi.com. [ ## disappeared ticket ](https://www.trustpilot.com/reviews/6a89fc9c0367ad109ca755d2) at boarding to flight, my ticket was not working, and called scam alert/fraud and been canceled by SAS, tryed to contact KIWI and enter booking number to call, Booking number was not working. nobody was willing to help. answer in (chat) felt like a blame on me, that is my fault. I had to buy new ticket and pay double price for all journey, Never again gonna use KIWI. August 18, 2026 Dear Justinas, Thank you for returning to share your feedback with us, and for taking the time to leave your review about your experience with Kiwi.com. We take all customer feedback seriously, and our dedicated team will be conducting a full investigation into your case. You will be contacted directly once their review has been completed. We are grateful for your patience and understanding while we look into this matter. Yours sincerely, Customer Advocacy Team [ ## Uncertainty to be fully processed ](https://www.trustpilot.com/reviews/6a89f8c0457ee16e6532a489) I bought three two different flights in total. The first took so long to be processed because in the first try, it didn't work. Then I had to buy it again and took more than 30 minutes to be fully processed. And the last flight took over 30 minutos to be processed and with the uncertainty that it wouldn't be fully processed August 19, 2026 Dear Andrés Felipe, We greatly appreciate you taking the time to share your feedback about your experience with Kiwi.com. Your feedback has been noted, and our dedicated team will be carrying out a full investigation into your case. You will be contacted directly once their review has been completed. Thank you for your understanding while we look into this matter. Best regards, Customer Advocacy Team [ ## Absolutely horrible bunch of crooks who… ](https://www.trustpilot.com/reviews/6a89f3529339319eec8acc40) Absolutely horrible bunch of crooks who will take your money, not issue E-Tickets, just provide PNR number (PNR shows the reservation with the airline, while E-Tickets show that the airline was actually paid for the booking). There is NOBODY (other than AI agent) who will speak with you until 7 days prior to the flight, and by then it is too late. Do not come near that company, if you want a peace of mind. August 19, 2026 Dear Aleksandr, Thank you for taking the time to leave your review regarding your recent experience with Kiwi.com. Please be assured that your feedback is taken seriously, and our dedicated team will be conducting a thorough investigation into your case. You will be contacted directly once their review has been completed. We are grateful for your patience and understanding while we look into this matter. Yours sincerely, Customer Advocacy Team [ ## Thank KIWI!! ](https://www.trustpilot.com/reviews/6a89f22e632ec20076679044) Thank KIWI!!! Found convenient rout to Cyprus from Uzbekistan and back and also cheapest option. Thanks a lot!!! August 22, 2026 Mukhabbat, thanks for highlighting how you found a convenient and economical route for your travel from Uzbekistan to Cyprus. We're glad it was the cheapest option for you. [ ## Very recommendable! ](https://www.trustpilot.com/reviews/6a89e804be9a60999885391c) Good prices, automated check-in 👍 I have booked 3 flights already through kiwi and every time it’s been organized fantasticly, truly recommend! August 22, 2026 Claudia, your positive comments are very welcome. It's truly encouraging to see that our prices and automated check-in features have served you well. We're very grateful for your repeated business, having booked three flights with us, and for highlighting how smoothly organized each trip has been. Thank you for your strong recommendation. [ ## Super ](https://www.trustpilot.com/reviews/6a89e6b4f1f65ba5a9dc574b) Super, great August 19, 2026 Hello Vesna, it's good to see your positive comments. [ ## It was easy to do bookings with you and… ](https://www.trustpilot.com/reviews/6a89e4cff19d82a0d9152d80) It was easy to do bookings with you and prices are affordable. August 19, 2026 Thanks for sharing this positive feedback, Lekhetho. It's great to learn that booking was straightforward and our prices were favorable. [ ## Kiwi.com doesn't inform that we have a… ](https://www.trustpilot.com/reviews/6a89e44564e9b89a51878c68) Kiwi.com doesn't inform that we have a baggage allowance during our book in cebu pacific airlines,imagine we lost the oppurtunity to use 120Kg check in baggage becuase of mis information of your company,when we ask the staff of CEBU pac they said we have but its to late becuase no one inform us during our booking in kiwi.com.Never again Thank you. August 19, 2026 Dear Marixie, Thank you for reaching out and sharing your experience with Kiwi.com. We take all customer feedback seriously, and our dedicated team will be conducting a thorough investigation into your case. You will be contacted directly once their review has been completed. We appreciate your patience and understanding while we look into this matter. Yours sincerely, Customer Advocacy Team Sorina, we're glad to learn that any issues were resolved swiftly. ### The Trustpilot Experience [Anyone](https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en_US) can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an [account is active](https://help.trustpilot.com/s/article/Whats-the-retention-period-of-reviews?language=en_US). We use dedicated people and clever technology to safeguard our platform. 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