--- source_url: "https://www.trustpilot.com/review/freightos.com?page=9" title: "Freightos Reviews | Read Customer Service Reviews of freightos.com | 9 of 38" mirrored_at: 2026-08-12T13:03:47.886Z host: www.trustpilot.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/www.trustpilot.com/review/freightos.com__q__page_9" --- > **Original source:** https://www.trustpilot.com/review/freightos.com?page=9 ## Freightos Reviews  870 • ![TrustScore 4.5 out of 5](https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-4.5.svg) 4.3 While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. [Read more](https://help.trustpilot.com/s/article/About-Trustpilots-review-labels?language=en_US) To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. [Read more](https://help.trustpilot.com/s/article/How-consumers-can-flag-reviews-that-breach-our-guidelines?language=en_US) ![Rated 5 out of 5 stars](https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-5.svg) The service is great the prices workable, and the shipping companies are straightforward. At Freightos the response is fast and 99% correct. That's why I high rated this company. ![Rated 1 out of 5 stars](https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.svg) After problems with a forwarder, I decided to cancel. I was supposed to be issued a refund, but nobody will return the money. It is going on over a month. Playing games, making me fill out form... See more Company replied ![Rated 5 out of 5 stars](https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-5.svg) The platform shares the below benefits: - gives the ability to user to monitor booked shipments in a orderly manner. - connects user and shipping agents, if the second do not email user directly. P... See more ![Rated 5 out of 5 stars](https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-5.svg) Freightos is a very user friendly website for quotes & booking. I would like to see them go one step further by improving....what documentation is required & who is responsible for each. i.e. customer... See more Company replied ## Company details 1. #16 of 23 best companies in [Shipping Company](https://www.trustpilot.com/categories/shipping_company) 2. #18 of 28 best companies in [Logistics Service](https://www.trustpilot.com/categories/logistics_service) ### About Freightos Written by the company ![Freightos Logo](https://cdn.trustpilot.net/consumersite-businessunitimages/59d3904d0000ff0005acb050/profile-description/Freightos-logo-dark.png) ![Promo Image](https://cdn.trustpilot.net/consumersite-businessunitimages/59d3904d0000ff0005acb050/profile-description/illustration-globe-plane-ship-2-768x630.png) The Freightos marketplace gives you access to instantly compare, book, and manage your freight seamlessly across 45+ providers. Sign up for free now. * * * ## Contact info - PO Box 3263, Champlain, 12919, New York, United States - [ship@freightos.com](mailto:ship@freightos.com) - [freightos.com](https://freightos.com/?utm_medium=company_profile&utm_source=trustpilot&utm_campaign=domain_click) 4.3 * * * [ ## Freightos consolidated everything we… ](https://www.trustpilot.com/reviews/624a734dc7628b203ba19461) Freightos consolidated everything we needed for us to have a smooth import to the USA from China. We were able to track every aspect of our shipment including documents, customs process, pickup, LCL ocean transit, delivery, etc. We will definitely be using the platform again! April 4, 2022 Yes! This is the kind of thing we love to read from our users. One of the biggest challenges in international shipping is transparency - and this is one of the main things the Freightos platform addresses. Thanks for sharing your experience! [ ## They sorted everything for me ](https://www.trustpilot.com/reviews/62487a152b3c3c43cfc6b904) I wouldn’t have been able to complete my first bulk shipment without Freightos as they sorted everything and made this possible for me! April 2, 2022 [ ## Minimum hassle shipping ](https://www.trustpilot.com/reviews/624226b7f144199fc9cce0f5) Minimum hassle shipping. US customs can be a challenge, but Freightos has partnered with Clearit who were also very helpful. In general, was a great experience for my first time shipping commercial products. March 28, 2022 [ ## Excellent customer service ](https://www.trustpilot.com/reviews/623f5c26843a1a3bf6c757cc) Excellent customer service. Best rates and quick delivery. My package was delivered from US to India in just 1 week March 26, 2022 Our customer success team is dedicated to delivering a smooth and no/low hassle shipping experience, so thank you so much for this feedback! Glad to hear that Freightos was able to help get your goods moving. Thanks again! [ ## Easy peasy ](https://www.trustpilot.com/reviews/6237a6d14842703252b4f06b) Easy peasy. More than pleasant experience March 20, 2022 [ ## Freightos takes all of the guesswork… ](https://www.trustpilot.com/reviews/6218fd11e0365cc27e7960ec) Freightos takes all of the guesswork out of international shipping. Easy, great communication, have used now for several shipments and will use again in the future. February 25, 2022 Thanks for this great review! Our mission is making international freight more accessible to businesses of every size. We're so happy your experience with Freightos has been positive and we look forward to more smooth shipping. [ ## Great site ](https://www.trustpilot.com/reviews/62178a81e0365cc27e783786) Great site. Makes Importing easy. February 24, 2022 [ ## FreightOS was very easy ](https://www.trustpilot.com/reviews/62166128ba48cd57a2a0cd92) FreightOS was very easy, quick and transparent to use. As a first time international freight buyer it was great. February 23, 2022 [ ## Freightos has been our trusted platform… ](https://www.trustpilot.com/reviews/61f7f89ca16c1e751f79f28c) Freightos has been our trusted platform for a few years because of their FF competitive pricing, the high caliber of FF's they have available on it, and the way the site captures every milestone of the shipment from start to finish. Communication is seamless with all parties on the Freightos platform, which is absolutely essential when you are importing shipments from different areas around the world. They are also very quick to jump in and help on any issue/question outside the scope of the FF. We consider Freigtos a trusted partner for all of our import shipments. January 31, 2022 We are very pleased to be a partner in your supply chain - thanks for choosing Freightos! And thanks for this wonderful feedback about Freightos.com. Transparency and ease of communication are two of our main missions in making freight accessible and smoother for global businesses of all sizes, so it's good to know that this has been your experience. Wishing you smooth shipping in 2022! [ ## Very helpful ](https://www.trustpilot.com/reviews/61f53850a16c1e751f783ad9) Very helpful, answer all your questions thoroughly and help to move things along when the carrier does not respond so quickly. January 29, 2022 [ ## Very transparent process ](https://www.trustpilot.com/reviews/61f20f43e1196e51d7705ed8) This was my first time using the site. I made A lot of mistakes but the support people were super responsive and so was the freight forwarder. January 27, 2022 This is great to hear, thanks for taking the time to write. Freightos.com's mission is to make international shipping more transparent and smoother for businesses of every size - from their first shipment - so this is really wonderful feedback! [ ## Highly recommended ](https://www.trustpilot.com/reviews/61f1f10ce1196e51d7705883) Great platform that offers various shipment options and cost savings. January 27, 2022 [ ## Easy to set up the shipment order ](https://www.trustpilot.com/reviews/61ec3f42a16c1e751f716ac3) Easy to set up the shipment order, followed by excellent communication and service at every step from the expediter - and competitively priced. January 22, 2022 [ ## Freightos Makes International Freight Shipping Easy ](https://www.trustpilot.com/reviews/61e42c1ae1196e51d76577b2) Freightos streamlines the process of international freight shipping making it relatively easy and straight forward. Excellent email communication every step of the way. Plus, a robust web site that provides all the information you could possibly ask for. January 16, 2022 Hey! This review totally made us smile. We are driven to make international shipping smoother for businesses of any size - while making sure you get the support you need throughout the process. Thanks so much for letting us know that you had such a positive experience! [ ## Fast ](https://www.trustpilot.com/reviews/61d59776a16c1e751f5fa985) Fast, efficient service. January 5, 2022 ### The Trustpilot Experience [Anyone](https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en_US) can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an [account is active](https://help.trustpilot.com/s/article/Whats-the-retention-period-of-reviews?language=en_US). We use dedicated people and clever technology to safeguard our platform. Find out how we [combat fake reviews](https://www.trustpilot.com/trust/combating-fake-reviews). Verification can help ensure [real people](https://help.trustpilot.com/s/article/Verify-your-identity-with-photo-ID?language=en_US) are writing the reviews you read on Trustpilot. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes [against our guidelines](https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en_US). [Take a closer look](https://www.trustpilot.com/trust)