---
source_url: "https://www.scnsoft.com/it-operations/managed/infrastructure"
title: IT Infrastructure Managed Services 🌐👩🏻‍💻
mirrored_at: 2026-08-13T01:33:59.655Z
host: www.scnsoft.com
cited_in_42a: true
mirror_canonical: "https://index.42a.ai/www.scnsoft.com/it-operations/managed/infrastructure"
---

> **Original source:** https://www.scnsoft.com/it-operations/managed/infrastructure

## Why Choose ScienceSoft to Manage Your IT Infrastructure

-   **37 years** in IT and **18 years** in [IT service management](https://www.scnsoft.com/it-operations/itsm) (ITSM).
-   **13 years** in **[DevOps practices](https://www.scnsoft.com/devops).**
-   **750+** employees, **50+** infrastructure management team members.
-   ISO 9001-certified **[quality management system](https://www.scnsoft.com/software-development/about/how-we-work/quality-management)**, internal quality-oriented processes and policies, focus on value for customers, and motivated professional teams.
-   ISO 27001-based [**information security management system**](https://www.scnsoft.com/about/security-management) established to assure the safety of the customers' data we access.
-   Deep **experience in 30+ industries**, including [healthcare](https://www.scnsoft.com/healthcare/services/managed), [finance](https://www.scnsoft.com/finance/it-infrastructure), [insurance](https://www.scnsoft.com/insurance/it-infrastructure), retail, and manufacturing.

### Partnerships and recognitions

## **Benefits You Get Choosing Us for IT Infrastructure Management**

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We help clients achieve up to 150% cost savings compared to in-house support by taking a strategic approach to how infrastructure is built and managed, rather than applying one-off fixes.

To ensure long-term cost-efficiency, we modernize infrastructures with modular design, automate routine tasks, optimize ITSM processes, fine-tune resource management, and more.

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No interruptions to business operations

We proactively maintain and evolve IT infrastructures to ensure stability, performance, and business continuity.

Real-time monitoring and full observability into system health, resource usage, and anomalies help us detect and resolve issues before they cause disruptions. With automated patching, regular updates, and a scalable design, our clients’ systems are up-to-date and ready to support their growing needs.

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Robust security

With 37 years in IT services without a single security breach, ScienceSoft guarantees the full protection of your data.

We deliver infrastructure built with cybersecurity at its core, not as a last-minute adjustment. Following a security-by-design approach, we embed safeguards like encryption, network segmentation, access controls, and automated patching from day one. Our mature ISO 27001-compliant ISMS, adherence to CIS, NIST, and OWASP, and team of certified experts ensure your infrastructure stays secure and compliant as it scales.

Check a sample KPI system

### A sample KPI system

#### **Costs:** 

-   Target budget for managed infrastructure services:
    -   Budget spent
    -   Over budget approved and spent (if any)
-   Your employees’ time spent to handle ScienceSoft's requests

#### Services reliability:

-   Service availability
-   Response time
-   IT incidents (issues users encountered)

#### IT infrastructure security:

-   Number of vulnerabilities found by independent penetration testing
-   Number of security incidents

#### Changes (by business value and priority):

-   Delivered
-   Waiting in a backlog
-   Backlog waiting time expired

#### User satisfaction:

-   User satisfaction score
-   Change adoption metrics

Hide

## IT Infrastructure Components We Cover

ScienceSoft's IT infrastructure management services result in hassle-free IT operations and boost business efficiency. From continuous monitoring, support and optimization to carefully planned large-scale migrations and evolution of the entire IT infrastructure or its parts, we can take care of it all.

Hardware

-   Servers
-   Network devices like switches, routers, wireless access points
-   Desktops
-   Mobile devices
-   IoT devices

Cloud environments

Data storage

-   Cloud and on-premises databases
-   Data warehouses
-   Data lakes

-   LAN
-   WAN
-   VPN

-   IPS
-   [SIEM](https://www.scnsoft.com/security/siem)
-   [IAM](https://www.scnsoft.com/security/identity-and-access-management)
-   Firewall
-   Antivirus

Customer- and partner-facing software

-   Online catalogs
-   Customer feedback tools
-   Self-service apps
-   Partner/vendor/patient portals

Enterprise solutions

-   ERP
-   CRM
-   Corporate finance software
-   SCM software
-   Business intelligence
-   Corporate intranets

-   Development and testing environments
-   CI/CD pipelines
-   Containerization tools
-   Dependency management systems

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## Scope of IT Infrastructure Managed Services by ScienceSoft

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-   Monitoring and performance tuning of [cloud](https://www.scnsoft.com/cloud/managed-services) and on-premises components.
-   Design, deployment, and integration of new infrastructure components.
-   Ongoing infrastructure evolution driven by changing requirements and business needs.
-   Modernization of legacy infrastructure through component rearchitecture, process automation, and system upgrades.
-   End-to-end migration of infrastructure components.
-   Continuous cost optimization.
-   Design, implementation, and updates of disaster recovery and failover strategies.
-   Regular [compliance reviews](https://www.scnsoft.com/security/compliance) (e.g., [HIPAA](https://www.scnsoft.com/healthcare/hipaa-compliance/services/consulting), GDPR, [PCI DSS](https://www.scnsoft.com/security/compliance/pci/consulting), FDA).

[Read all](#)

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-   Resolving incidents of various complexity and severity.
-   Emergency patching.
-   Identifying incident root causes, suggesting and implementing preventive measures.
-   Automating a ticketing process.

[Read all](#)

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-   Design and implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
-   Design, deployment and support of CI/CD pipelines, IaC.
-   [Test automation](https://www.scnsoft.com/software-testing/services/automated).
-   Design and implementation of an automated monitoring solution.

[Read all](#)

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-   Monitoring and analysis of security incidents.
-   [Vulnerability management](https://www.scnsoft.com/security/vulnerability-management).
-   [Penetration testing](https://www.scnsoft.com/security/penetration-testing).
-   Proactive improvements.
-   Compliance program planning and assessment.

[Read all](#)

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Managed workplace

-   User administration.
-   Software configuration/re-configuration and updates.
-   Virtual desktop administration.
-   Transition to remote work and continuous optimization of digital workplaces.

[Read all](#)

Let’s Discuss Your Needs in Infrastructure Management

Schedule a conversation with our team or just leave your request so that we could help you choose the most relevant among our managed infrastructure services.

> ScienceSoft has been providing an **excellent level of service** maintaining the application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services.
> 
> During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application **stable** and **high-performing**. We would certainly recommend ScienceSoft as a reliable managed infrastructure service provider.

_**Gordon Seipold, CEO, 3steps2web**_

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## Our Approach to Building Collaboration

Our approach to collaboration is centered around value the customer gets. We adhere to a multi-tiered approach to collaboration with your IT team or your vendor’s team, and adjust it taking into account your business situation, objectives, and requirements.

This is how our collaboration may look:

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Find out more: [How ScienceSoft sets up a value-driven collaboration](https://www.scnsoft.com/software-development/about/how-we-work/collaboration)

## How ScienceSoft Delivers IT Infrastructure Managed Services

1

### Infrastructure analysis

**Timeline:** 2–4 weeks.

We assess your current IT infrastructure design. We also talk to your business and technical stakeholders or third-party vendors to get the details on the available IT infrastructure assets, configurations and specifics of your IT infrastructure components. With the information obtained, we suggest an optimal custom set of services and discuss KPIs to track the success of our collaboration.

2

### Responsibility transfer

**Timeline:** 2–4 weeks.

We sign a statement of work and a service level agreement, and you are gradually switching to a new service model where we take the entire responsibility for your IT infrastructure.

3

### Service delivery

**Continuous service**

We deliver the agreed set of services with full transparency and a self-managed, proactive team. We regularly analyze our performance, infrastructure performance, and improvement opportunities and submit detailed reports as scheduled. If you have a question that requires an immediate answer, a dedicated project manager is always in touch.

4

### Evolution and Optimization

**Timeline:** Urgent changes can be implemented within 8 working hours, new functionality can be delivered in 1 day – 2 weeks.

As your infrastructure grows and your business evolves, we suggest and implement improvements to boost reliability, scalability, and cost-efficiency of your IT infrastructure. This may include redesigning infrastructure components, adopting containerization and orchestration for flexible scaling, or shifting to serverless architectures to boost agility and cost-efficiency. At the same time, we continuously adjust our cooperation to meet your needs, e.g., scale the team, reconsider the set of services required, add or remove KPIs to track.

> You can include step-by-step component modernization in your outsourcing contract to reduce future management costs for legacy components and simplify their maintenance. The modernization may cover such activities as replacing/repurchasing, app/database migration to modern languages and frameworks, re-engineering, and re-architecting.

Get Your IT Infrastructure at Peak of Its Efficiency. With Zero Worries

Let us expertly handle your IT infrastructure and show you how smooth and efficient your IT operations can be.

## Tools and Technologies We Work With

### Clouds

-   Amazon Web Services
-   Microsoft Azure
-   Google Cloud Platform
-   DigitalOcean
-   Rackspace Technology

### Databases / data storages

#### SQL

-   Microsoft SQL Server
-   Microsoft Fabric
-   MySQL
-   Azure SQL Database
-   Oracle
-   PostgreSQL

#### NoSQL

-   [Apache Cassandra](https://www.scnsoft.com/data/big-data/cassandra)
-   Apache Hive
-   Apache HBase
-   Apache NiFi
-   MongoDB
-   Microsoft Fabric

### Big data

-   [Apache Hadoop](https://www.scnsoft.com/data/big-data/hadoop)
-   [Apache Spark](https://www.scnsoft.com/data/big-data/spark)
-   [Apache Cassandra](https://www.scnsoft.com/data/big-data/cassandra)
-   [Apache Kafka](https://www.scnsoft.com/data/big-data/kafka)
-   Apache Hive
-   Apache ZooKeeper
-   Apache HBase
-   [Azure Cosmos DB](https://www.scnsoft.com/data/big-data/databases/azure-cosmos-db)
-   [Amazon Redshift](https://www.scnsoft.com/aws/amazon-redshift)
-   [Amazon DynamoDB](https://www.scnsoft.com/aws/amazon-dynamodb)
-   MongoDB
-   Google Cloud Datastore

### Remote collaboration

#### Connection

-   VPN
-   RDP
-   TeamViewer

### Monitoring tools

-   Zabbix
-   Nagios
-   Prometheus
-   Elastic Stack
-   Grafana
-   Datadog

### DevOps

#### Containerization

-   Docker
-   Kubernetes
-   Red Hat OpenShift
-   Apache Mesos

#### Automation

-   Ansible
-   Puppet
-   Chef
-   Saltstack
-   HashiCorp Terraform
-   HashiCorp Packer

#### CI/CD tools

-   AWS Developer Tools
-   Azure DevOps
-   Google Developer Tools
-   GitLab CI/CD
-   Jenkins
-   TeamCity

### Ticketing systems

-   [ServiceNow](https://www.scnsoft.com/servicenow/services/development)
-   Jira
-   Redmine
-   OTRS
-   Zendesk
-   Freshdesk

### QA & cybersecurity tools

#### Automated testing tools

-   Selenium
-   Appium
-   Protractor
-   WebdriverIO
-   Ranorex

#### API testing tools

-   REST-assured
-   RestSharp

#### Performance testing tools

-   Apache JMeter

#### Cybersecurity

-   QRadar
-   Nessus Professional
-   Suricata
-   Sentinel
-   Acunetix
-   Snort

## Choose Your Service Option

Depending on the services coverage you expect from us, we can deliver our IT infrastructure managed services according to two possible models:

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Fully managed IT infrastructure service

You can outsource your IT infrastructure to us, and we will use only our IT and human resources and efforts to keep it reliable, highly available, and secure.

[Request](https://www.scnsoft.com/services/managed/infrastructure/contact-us-request-managed-infrastructure-services)

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Co-managed IT infrastructure services

We establish strong collaboration with your in-house IT team and/or your third-party providers to jointly cope with IT infrastructure maintenance.

[See details](https://www.scnsoft.com/it-operations/managed/co-managed)