--- source_url: "https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/integrated-service-agreement.html?utm_source=openai" title: "Integrated Maintenance Service Agreement | Rockwell Automation | MDE" mirrored_at: 2026-08-14T15:39:09.519Z host: www.rockwellautomation.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/integrated-service-agreement.html__q__utm_source_openai" --- > **Original source:** https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/integrated-service-agreement.html?utm_source=openai We can support your lifecycle journey and provide value with an Integrated Maintenance and Automation Service Agreement that covers all of your support needs. You invest in your facility and Rockwell Automation equipment and technology that runs it, and you want to maximize that investment. An Integrated Maintenance Service Agreement helps you get the most value with a flexible suite of support services. You can select the right package of offerings to meet your support needs, and it’s just one number to call for access to experts and priority service. Get 24x7 technical support, repair services, reports and analytics, field services and more, all in one integrated contract. ## Priority Service and Proactive Support ### One Number to Call, and Regular Performance Analytics When you need access to technical specialists quickly, you now have just one number to call. By purchasing an Integrated Service Agreement from us, you get the best of both worlds – value and priority service.  By bundling key offerings versus standalone contracts, you can save 20%–30% over time. Whether you need entry-level support or complete proactive support and maintenance, we have an Integrated Service Agreement that brings it all together. Our customer success team will provide you with data-driven insights to help guide you to optimize your decisions and maximize uptime. [Integrated Service Agreement Overview](https://literature.rockwellautomation.com/idc/groups/literature/documents/sp/gmsc-sp009_-en-p.pdf) ![Main Image](https://rockwellautomation.scene7.com/is/image/rockwellautomation/ISA-people-image.768.jpg) Infographic Integrated Service Agreement Overview Learn how you can save money with integrated support services. Choose from Essential, Enhanced or Premier service tiers. Video Get the Most from Your Agreement Have you ever wanted one number to call that would help with different support capabilities for your facility? This is now a reality thanks to the new Integrated Service Agreement. ## One Source of Support Packaged to Meet Your Needs Maximize asset reliability & uptime Reduce total cost of ownership Optimize installed base investment Supplement your technical workforce Get foundational services with the Essential tier, a full set of support services with the Enhanced tier, or get data insights and proactive management with the Premier tier. Entitlements Essential Enhanced Premier [24X7 (1) REMOTE SYSTEM SUPPORT (2)](https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/product-application-support/remote-support.html) [REPAIR+](https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/industrial-asset-management/repair-inventory-agreement.html) Customer chooses spend and replacement offered for faster turnaround, if available. Inclusive agreement that covers all repairs (3). Replacement offered for faster turnaround, if available. Inclusive agreement that covers all repairs (3). Replacement product guaranteed. [INVENTORY+](https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/industrial-asset-management/repair-inventory-agreement.html) Optional Optional CONTRACT USAGE ANALYTICS & REPORTS [FIELD SERVICES](https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/product-application-support/field-services.html) Optional Emergency callout included at no charge (when engaged with Technical Support). [INSTALLED BASE EVALUATION™](https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/modernization/installed-base-evaluation.html) Includes access to My Equipment. Includes access to My Equipment with asset optimization consultation. CONTRACT MANAGEMENT SCHEDULED MAINTENANCE [LEARNING+ TRAINING SUBSCRIPTION](https://www.rockwellautomation.com/en-mde/support/workforce-development-training/learning-plus.html) Optional Optional Optional (1)   English language available 24x7.  Support in local languages available during normal working hours of 8-5 Monday – Friday. (2)  The purchase of an agreement offers the ability to purchase e-learning subscriptions at prices only available to support agreement Customers. (3)   Exclusions may apply. ![Woman with hardhat in plant storeroom.](https://rockwellautomation.scene7.com/is/image/rockwellautomation/16x9-My-Services-Digital-Platform.3000.jpg) ## My Services Digital Platform Offers Modern Support ### One Number to Call, and Regular Performance Analytics Looking for an intuitive way to view and manage your maintenance service agreements and history? My Services is a self-service tool on the myRockwellAutomation.com portal that helps you get more value from your service contracts, so you can: - View historical service tickets and contract details quickly to reduce time solving recurring issues - Review service contract entitlements to achieve technical support continuity - Access advanced visual analytics to monitor contract usage, identify trends, isolate recurring issues and more (when you have an Integrated Service Agreement) Ready to talk to a Rockwell Automation team member? We want to understand your challenges and help build an Integrated Service Agreement that works for you. Recommended For You [Remote Support](https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/product-application-support/remote-support.html) ![Main Image](https://rockwellautomation.scene7.com/is/image/rockwellautomation/RemoteSupport.768.jpg) Capability Remote Support Improve productivity by resolving technical issues quickly and accurately. [Installed Base Evaluation](https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/modernization/installed-base-evaluation.html) ![Main Image](https://rockwellautomation.scene7.com/is/image/rockwellautomation/InstalledBaseEvaluation_231707173.768.jpg) Capability Installed Base Evaluation An Installed Base Evaluation™ makes it easy for you to collect and analyze critical performance information within your facility and across the enterprise. [Industrial Remanufacturing and Exchange Services](https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/product-application-support/remanufacturing-exchange-services.html) ![Main Image](https://rockwellautomation.scene7.com/is/image/rockwellautomation/EquipmentRemanufacturing.768.jpg) Capability Industrial Remanufacturing and Exchange Services Our ISO-certified facilities use the same high quality parts and standards as the original manufacturing process to restore your equipment to like-new condition. [Field Services](https://www.rockwellautomation.com/en-mde/capabilities/industrial-maintenance-support/product-application-support/field-services.html) ![Main Image](https://rockwellautomation.scene7.com/is/image/rockwellautomation/FieldServices.768.jpg) Capability Field Services From emergency callout to migrations, our field service engineers can help you increase uptime and optimize performance throughout your equipment lifecycle. Others also viewed Based on your activity