---
source_url: "https://www.mobileread.com/forums/showthread.php?t=310330"
title: How to sync Pocketbook eReader with Pocketbook Android App - MobileRead Forums
mirrored_at: 2026-08-04T03:38:51.474Z
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> **Original source:** https://www.mobileread.com/forums/showthread.php?t=310330

Hello,

I bought a pocketbook Touch Hd 3 (in gray) to get rid from my too locked Kindle, through Amazon, for in France you can only buy the "lite" version with vivlio (and i'm not fan of copper.)

However I got stuck with a Legimi store (Polish bookstore) and no pocketbook cloud. After finding this lovely thread (and spent a few days trying to access the ebrmain...) I finally decided to send my serial number to the support because no pbcloud to be found.

I have been exchanging mails with the support for 3 days now....

1st day: he did not know why I sent my serial asking to activate pbcloud.  
2nd day: doesn't believe me that I don't have pb cloud... I have to prove by pictures.

They ask me to factoy reset. Still nothing.  
To format the reader > nothing.

3rd day today: after factory reseting again, formating the drive again: miracle on the welcome page pocket book cloud, in the settings and it's wonderful until ....I connect the reader to the wifi. PB cloud disapeared from everywhere.

I tell the support> Here his reply: "Thank you information.

Judging by the information received from you, it may be a hardware problem. Unfortunately we cannot solve it remotely."

it looks like BS to me, I mean yes the device is rooted... but I am sure that with a piece of software he could have solved this, am I wrong

So please: What can I do? I am starting to regret Kindles... (eventhough the touch HD 3 is waaaaaaaaaayyyyyyyyyyyyyy better and for info: play music no good but youtube music working perfectly with the browser if someone can try spotify![](https://www2.mobileread.com/i/smilies/wink.gif "Wink") )

Thank you