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> **Original source:** https://www.kiwi.com/us/pages/content/reviews/

## Frequently asked questions

Is booking with Kiwi.com different from booking directly with the airline?

Yes, and that’s where the value lies. While booking directly with airlines is an option, we search for unique combinations of cheap flights from hundreds of carriers that you wouldn’t find otherwise. For complex trips like an international flight with multiple stops, we manage the entire booking for you in one place, saving you from dealing with multiple airlines directly.

What happens if I have an issue like a flight cancellation?

If your flight is canceled or significantly delayed, we step in to help. With the Kiwi.com Guarantee, we immediately offer you Kiwi.com Credit to rebook, or we can help you apply for a refund from the airline. Even without the Guarantee, our customer support team is available 24/7 to assist you with rebooking or filing for a refund.

How does self-transfer work?

Self-transfer is our innovative way of building an itinerary by combining separate flights from airlines that don’t normally cooperate. This means you may need to collect your baggage and re-check in at connecting airports, but it opens up more routes and significantly lower prices. We recommend allowing extra time at transfer points, and with the Kiwi.com Guarantee, you’re protected if a delay causes you to miss a connection.

Is Kiwi.com trustworthy?

Kiwi.com has helped millions of travelers book flights worldwide. We are a licensed travel agency based in the EU, and we provide 24/7 customer support, transparent pricing, and the Kiwi.com Guarantee for added peace of mind. Our travelers’ reviews speak for themselves — real people sharing real experiences about how we’ve helped them travel with confidence.

How much can I save by using Kiwi.com?

Savings vary depending on your route, dates, and flexibility. Our self-transfer technology and wide airline network mean we often find combinations that are significantly cheaper than booking directly. Some travelers, like the ones featured on this page, have saved hundreds of euros on a single trip. Set up price alerts to track when fares drop for your desired route.