---
source_url: "https://www.kiwi.com/us/pages/content/refunds/"
title: Your guide to Kiwi.com’s refund policy
mirrored_at: 2026-08-15T01:33:46.414Z
host: www.kiwi.com
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> **Original source:** https://www.kiwi.com/us/pages/content/refunds/

## Frequently asked questions about Kiwi.com refunds

We want to provide clarity and bust some common myths about refunds.

Do I have to pay fees to get a refund?

The service fee you pay when you make a booking is for our search and booking service and is generally non-refundable. For an assisted refund, where we handle the claim with the airline for you, a processing fee may apply, which will be clearly stated. However, if you have the Kiwi.com Guarantee, you do not pay any additional fees for our help with disruptions.

Can I cancel with the airline directly?

Since Kiwi.com manages your booking, we recommend managing all changes and cancellations through your Kiwi.com account. Canceling directly with the airline may complicate the refund process and could affect your eligibility for Kiwi.com Guarantee benefits.

Can I cancel only a part of my trip?

Partial cancellation options depend on the type of ticket and itinerary you booked. Log in to your Kiwi.com account and navigate to your trip to see what cancellation options are available for each segment of your journey.

Why does my refund take so long?

Refund processing time depends on the type of refund. Kiwi.com Credit is instant. Monetary refunds from Kiwi.com take 7–10 business days. Assisted refunds from the airline can take 14 days or more, as we need to wait for the airline to release the funds. During peak travel periods, airline processing may take longer.

Is it better to take Kiwi.com Credit or a monetary refund?

Kiwi.com Credit is the fastest option — it’s available in your account within minutes and can be used to rebook immediately. A monetary refund takes longer but returns the money to your original payment method. The best choice depends on whether you plan to travel again soon.

What if I was charged extra at the airport?

If you were charged an unexpected fee at the airport (such as for printing a boarding pass or baggage), you can submit a claim through your Kiwi.com account. Provide any receipts or documentation, and we’ll review your case and assist where possible.

Can I get a refund if I miss my flight for a personal reason?

Refund eligibility for missed flights depends on your ticket type and fare rules. Some flexible tickets may allow cancellation with a partial refund. Check your trip details in your Kiwi.com account for the specific options available. If you have the Kiwi.com Guarantee with the Flexi option, you may be able to cancel on your own terms.