---
source_url: "https://www.kiwi.com/en/disruption-protection/?utm_source=openai"
title: "Disruption Protection | Kiwi.com"
mirrored_at: 2026-08-11T03:38:03.614Z
host: www.kiwi.com
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mirror_canonical: "https://index.42a.ai/www.kiwi.com/en/disruption-protection/index__q__utm_source_openai"
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> **Original source:** https://www.kiwi.com/en/disruption-protection/?utm_source=openai

## Frequently asked questions

Want to know more? Here are some of the most common questions your fellow travelers have asked about Disruption Protection:

### What is Disruption Protection?

It’s to help you out in case airline cancellations, schedule changes or significant delays affect your trip.

### When does Disruption Protection apply and what do I get?

Disruption Protection applies when your trip is affected by a disruption, meaning a cancellation, significant delay, schedule change, or another event caused by the airline that prevents you from taking one or more parts of your itinerary, or that delays your final arrival by more than the allowed threshold.

When that happens, you’ll instantly get options designed to help you continue your journey with minimal stress. You can:

-   Get instant Kiwi.com Credit
    
    -   You’ll receive Kiwi.com Credit to rebook a replacement flight straight away.
    -   The amount depends on the timing and type of itinerary, but it will never be less than the price of the disrupted part of your trip.
    -   In many cases, the credit equals the price of the closest available alternative flight to your original arrival time.
    
-   Get a hotel refund if an overnight stay becomes necessary
    
    -   If the replacement option we base your Kiwi.com Credit on requires you to stay overnight and we are informed of the disruption less than five hours before your original departure, you can book accommodation via the link we provide and we’ll reimburse you up to €150. This comes in very handy if you find yourself stuck at an airport during part of your trip, for example.
    

In short: when the airline changes your plans, Disruption Protection gives you fast compensation to rebook, or the option to get a refund from the airline - all handled effortlessly through Kiwi.com.

### Am I eligible for Disruption Protection if my trip involves multiple different airlines?

Absolutely! This is precisely the sort of trip it was designed for.

### Are there any cases in which Disruption Protection doesn’t apply?

Yes, unfortunately. These include:

-   Extraordinary circumstances that significantly disrupt airline operations (e.g., strikes, major airport or station limitations, airline insolvency, or large-scale service cancellations)
-   You did not have the correct passport, visa, or other required travel documents
-   You changed your itinerary directly with the airline without our approval
-   You changed your contact details without our approval
-   You added checked baggage to an itinerary that originally didn’t include it, without our approval