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title: Getting help - Israel travel advice - GOV.UK
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> **Original source:** https://www.gov.uk/foreign-travel-advice/israel/getting-help?utm_source=openai

This travel advice covers Israel and Palestine.

The Foreign, Commonwealth & Development Office (FCDO) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel.

## Emergency services in Israel and Palestine

Ambulance: 101

Fire: 102

Police: 100  

## Contact your travel provider and insurer

Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do.

### Refunds and changes to travel

For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.

Find out more about [changing or cancelling travel plans](https://www.gov.uk/guidance/about-foreign-commonwealth-development-office-travel-advice#changing-or-cancelling-travel-plans), including:

-   where to get advice if you are in a dispute with a provider
-   how to access previous versions of travel advice to support a claim

## Support from FCDO

FCDO has guidance on staying safe and what to do if you need help or support abroad, including:

-   finding [English-speaking lawyers in Israel](https://www.gov.uk/government/publications/israel-list-of-lawyers) and [English-speaking lawyers in Palestine](https://www.gov.uk/government/publications/the-occupied-palestinian-territories-list-of-lawyers)
-   finding [translators and interpreters in Israel](https://www.gov.uk/government/publications/israel-list-of-translators) and [translators and interpreters in Palestine](https://www.gov.uk/government/publications/the-occupied-palestinian-territories-list-of-lawyers)
-   dealing with a [death in Israel and Palestine](https://www.gov.uk/government/publications/bereavement-information-israel-the-opts)
-   being [arrested or imprisoned in Israel](https://www.gov.uk/government/publications/israel-prisoner-pack) and [arrested or imprisoned in Palestine](https://www.gov.uk/government/publications/the-occupied-palestinian-territories-prisoner-pack)
-   getting help if you’re a [victim of crime](https://www.gov.uk/guidance/victim-of-crime-abroad)
-   what to do if you’re [in hospital](https://www.gov.uk/guidance/in-hospital-abroad)
-   if you’re [affected by a crisis](https://www.gov.uk/guidance/how-to-deal-with-a-crisis-overseas), such as a terrorist attack

## Contacting FCDO 

### Help abroad  

See [how to get help from the UK government abroad](https://www.contact.service.csd.fcdo.gov.uk/posts/israel/british-embassy-tel-aviv) including in an emergency. 

### Help in the UK  

You can call FCDO in London if you need urgent help because something has happened to a friend or relative abroad.  

Telephone: 020 7008 5000 (24 hours)  

[Find out about call charges](https://www.gov.uk/call-charges)

## Get travel advice updates  

Sign up to [get email notifications](https://www.gov.uk/foreign-travel-advice/israel/email-signup) when this travel advice is updated.  

Follow FCDO: 

-   [travel advice on X](https://x.com/fcdotravelgovuk)
-   [travel advice on Facebook](https://www.facebook.com/FCDOTravel/)

## Risk information for British companies

The Overseas Business Risk service offers information and advice for [British companies operating overseas in Israel](https://www.gov.uk/government/publications/overseas-business-risk-israel) and [British companies operating overseas in Palestine](https://www.gov.uk/government/publications/overseas-business-risk-palestinian-territories) on how to manage political, economic, and business security-related risks.