---
source_url: "https://www.cmacgm-group.com/en/news-media/cma-cgm-unveils-its-vision-digital-customer-journey-and-launches-cma-cgm-esolutions"
title: CMA CGM launches eSolutions to deliver a fully digital customer journey
mirrored_at: 2026-08-13T01:04:32.776Z
host: www.cmacgm-group.com
cited_in_42a: true
mirror_canonical: "https://index.42a.ai/www.cmacgm-group.com/en/news-media/cma-cgm-unveils-its-vision-digital-customer-journey-and-launches-cma-cgm-esolutions"
---

> **Original source:** https://www.cmacgm-group.com/en/news-media/cma-cgm-unveils-its-vision-digital-customer-journey-and-launches-cma-cgm-esolutions

Digitization is deeply transforming the world economy and inventing new market rules. It is becoming essential for businesses and individuals to develop new ways of doing business and interacting with one another. A lever for growth, differentiation and performance, digitization eases and simplifies the relationship with customers to provide them a flawless and more efficient customer experience.

Today, the CMA CGM Group, a world leader in shipping and logistics, launches CMA CGM eSolutions, an entirely digital eco-system comprising an online agency and other eCommerce channels such as Electronic Data Interchanges (EDI) and Application Programming Interfaces (API) which allow the digital transmission of relevant information and data between CMA CGM and ist customers.

We have designed an unparalleled e-business platform that allows them to manage their shipments throughout the transport lifecycle simply and effectively. Our customers can now manage their transport chain from beginning to end from a single access point, and personalize every detail. They can view, create, amend and reuse all shipment information for each quotation, booking, shipping instruction, bill of lading, invoice, notice of arrival & delivery order. And with Business Online, they can upload all essential shipping documents (Declarations, L/C, Customs documents, LOI etc..) to reduce lead times during the whole procedure.