--- source_url: "https://www.applause.com/working-with-us/" title: An Enterprise-Class Digital Quality Service - Applause mirrored_at: 2026-08-13T15:40:16.713Z host: www.applause.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/www.applause.com/working-with-us/index" --- > **Original source:** https://www.applause.com/working-with-us/ - [Functional](#) - [AI Training & Testing](#) - [Accessibility](#) - [Payments](#) - [UX Research](#) Functional testing engagements are designed to find and resolve any problems with your app or website earlier in the SDLC, prior to launch. Issues can range from bugs to usability challenges to accuracy issues and beyond. Your Applause team would typically include: **Solution Delivery Manager:** your primary contact **Test Service Manager:** working with the SDM, develops the testing strategy in alignment with your project goals **Test Engineer(s):** writes test instructions, assembles Community Testing Team **Community Testing Team:** testers from our global community who meet the requirements of the project Diagram illustrating how Applause delivers functional testing through coordinated roles and a global community of testers. The diagram begins with Your Team, representing internal stakeholders such as QA, product, and engineering. An arrow leads to the Solution Delivery Manager, who serves as the primary point of coordination. From there, the workflow connects the Test Service Manager and Test Engineer, shown as collaborating roles responsible for planning, managing, and executing functional testing activities. The flow continues downward to the Community Testing Team, represented as a diverse group of real testers. The layout emphasizes coordinated oversight, collaboration between Applause roles, and scalable community-based testing to validate application functionality. Vertical diagram showing how Applause delivers functional testing services from customer teams to community-based validation. The diagram is presented from top to bottom. It begins with Your Team, representing internal roles such as QA, product, and engineering. This flows to the Solution Delivery Manager, who acts as the main point of contact. The process continues through the Test Service Manager and Test Engineer, who work together to manage and execute functional testing. At the bottom of the diagram is the Community Testing Team, representing a global network of diverse testers. The vertical layout highlights a clear, end-to-end functional testing process that combines expert management with real-world testing coverage. AI training and testing engagements provide quality assurance for agentic AI- and generative AI-powered systems and the large language models that power them, leveraging human insights to minimize inaccuracy, bias, toxicity and other risks. Whether we’re providing data and training, fine-tuning models, evaluating safety or handling testing from end to end, the assigned Applause team would typically include: **AI Solution Delivery Manager:** your primary contact **Technical Program Manager:** working with the AI SDM, develops the testing strategy in alignment with your project goals **AI Test Engineer(s):** writes test instructions **Community Manager:** finds and screens relevant testers or participants, depending on project requirements **Community Team:** testers or participants from our global community who meet requirements, including AI Red Team Experts (AIRTs), if applicable Diagram illustrating how Applause delivers AI testing services through coordinated roles, specialized testing methods, and community-based validation. The diagram begins with Your Team, representing internal stakeholders. An arrow leads to the AI Solution Delivery Manager, who serves as the primary point of coordination. From there, the workflow branches into three AI testing tracks: Data Training and Model Tuning, AI Risk Assessment, and End-to-End Testing. Each track is supported by a Technical Program Manager and an AI Test Engineer, responsible for planning, execution, and oversight. All tracks converge at Community Management, which coordinates testing with a Community Testing Team composed of participants, expert testers, and testers. The layout emphasizes structured oversight, specialized AI testing approaches, and scalable real-world validation. Vertical diagram showing how Applause delivers AI testing services from customer teams through specialized testing and community validation. The diagram is presented from top to bottom. It begins with Your Team, followed by the AI Solution Delivery Manager, who acts as the main point of contact. Next is a consolidated AI Testing Methods stage, encompassing data training and model tuning, AI risk assessment, and end-to-end testing. The flow continues to a Technical Program Manager and an AI Test Engineer, who manage and execute the testing work. At the bottom, Community Management coordinates with the Community Testing Team, which includes participants, expert testers, and testers. The vertical layout highlights a clear, end-to-end AI testing process that combines expert oversight with real-world community input. Accessibility (a11y) testing with Applause helps organizations deliver optimal digital experiences for all users and align with standards like WCAG, CVAA and EAA. We engage people with disabilities (PWD) from our testing community to provide valuable insights that improve apps and websites for everyone. Depending on the goals of the project, the assigned Applause team would typically include: **Solution Delivery Manager (SDM):** your primary contact **Accessibility Operations Team:** working with the SDM, determines strategy, logistics and resources in alignment with your project goals **Accessibility Expert:** brought in by Accessibility Operations to evaluate digital properties for conformance; with the SDM, conducts final readout for client **Accessibility Auditors:** members from our global community, including a11y specialists and PWD who meet the requirements of the project Diagram illustrating how Applause delivers accessibility testing through coordinated roles and specialized auditors. The diagram begins with Your Team, representing internal stakeholders such as QA, product, and engineering. An arrow leads to a managed accessibility workflow that includes a Solution Delivery Manager, Accessibility Operations, and an Accessibility Expert, shown as closely collaborating roles. From this central group, the flow continues to Accessibility Auditors, represented as a diverse group of specialists who conduct accessibility evaluations. The layout emphasizes structured coordination, expert guidance, and collaboration between Applause roles and auditors to support accessible digital experiences. VVertical diagram showing how Applause delivers accessibility testing from customer teams through expert management to accessibility auditors. The diagram is presented from top to bottom. It begins with Your Team, followed by a Solution Delivery Manager who serves as the primary point of coordination. The flow continues to Accessibility Operations, which works in close collaboration with an Accessibility Expert, as indicated by bidirectional arrows. At the bottom of the diagram are Accessibility Auditors, representing a diverse group of specialists who perform accessibility evaluations. The vertical layout highlights a clear, end-to-end accessibility testing process that combines operational coordination, expert oversight, and hands-on auditing. Applause active payment testing engagements help organizations ensure seamless transactions worldwide. Users from our global testing community are willing to test with their own payment instruments on their own devices, identifying common and niche payment and localization issues. The assigned Applause team would typically include: **Payment Testing Delivery Manager:** your primary contact **Test Service Manager:** develops the payment testing strategy in alignment with your project goals **Test Engineer:** writes test instructions, assembles Testing Team **Community Testing Team:** testers from our global community who meet the requirements of the project Diagram illustrating how Applause delivers payment testing through coordinated roles and a global community of testers. The diagram begins with Your Team, representing internal stakeholders such as QA, product, and engineering. An arrow leads to the Payment Solution Delivery Manager, who serves as the primary point of coordination. From there, the workflow connects the Test Service Manager and Test Engineer, shown as collaborating roles responsible for planning, managing, and executing payment testing activities. The flow continues downward to the Community Testing Team, represented as a diverse group of real testers. The layout emphasizes coordinated oversight, collaboration between Applause roles, and scalable community-based testing to validate payment functionality. ertical diagram showing how Applause delivers payment testing services from customer teams to community-based validation. The diagram is presented from top to bottom. It begins with Your Team, representing internal roles such as QA, product, and engineering. This flows to the Payment Testing Delivery Manager, who acts as the main point of contact. The process continues through the Test Service Manager and Test Engineer, who work together to manage and execute payment testing. At the bottom of the diagram is the Community Testing Team, representing a global network of diverse testers. UX research engagements draw from a variety of research methodologies to provide relevant, real-world feedback to apps, websites and other digital experiences. Studies may include unmoderated, moderated, competitive, longitudinal, quantitative or custom on-demand studies, involving focus groups, interviews, directed studies, surveys or other research methods. The assigned Applause Team would typically include: **Solution Delivery Manager:** your primary contact **UX Researcher:** working closely with the SDM, designs the UX engagement, determines requirements and conducts final readout for client **UX Research Operations Team (ResearchOps):** with direction from the UX Researcher, identifies participants, manages logistics, collects data and more **UX Research Participants:** global community members who meet the requirements of the projects Diagram illustrating how Applause supports UX research through coordinated roles and participant engagement. The diagram begins with Your Team, representing internal stakeholders. An arrow leads to a managed UX research workflow that includes a Solution Delivery Manager working in collaboration with a UX Researcher. From there, the flow continues to UX Research Operations, which coordinates logistics and execution. The process concludes with UX Research Participants, shown as a diverse group of individuals who take part in research activities. The layout emphasizes structured coordination, expert-led research, and access to real participants to support user-centered design decisions. Vertical diagram showing how Applause supports UX research from customer teams through managed research and participant engagement. The diagram is presented from top to bottom. It begins with Your Team, followed by a Solution Delivery Manager and a UX Researcher, shown as closely collaborating roles. The flow continues to UX Research Operations, which manages execution and logistics. At the bottom of the diagram are UX Research Participants, representing a diverse group of real users involved in the research. The vertical layout highlights a clear, end-to-end UX research process that combines expert oversight with real-world participant input.