--- source_url: "https://unibee.dev/blog/giving-users-the-keys-introducing-the-unibee-customer-portal/" title: "Giving Users the Keys: Introducing the UniBee Customer Portal | UniBee" mirrored_at: 2026-09-01T01:03:00.393Z host: unibee.dev cited_in_42a: true mirror_canonical: "https://index.42a.ai/unibee.dev/blog/giving-users-the-keys-introducing-the-unibee-customer-portal/index" --- > **Original source:** https://unibee.dev/blog/giving-users-the-keys-introducing-the-unibee-customer-portal/ Self-service isn’t just a nice-to-have for your customers anymore; it’s the baseline expectation. When users need to manage their subscription, they don’t want to email your support team or dig through a PDF invoice. They want to handle it immediately, inside their own account dashboard. But building these management interfaces from scratch takes time. Time you’d rather spend on your core product. The new UniBee Customer Portal solves this by giving you a ready-made, fully functional dashboard for your end-users. This update puts subscription management directly in your customers’ hands. Let’s unpack what this means for your product’s billing experience. ## What is the UniBee Customer Portal? Think of it as a dedicated, secure area for your customers to view and manage their billing relationships with your SaaS. It’s hosted by UniBee and designed to be a seamless extension of your application. From a user’s perspective, it’s just another part of your product—the place to go for anything related to their plan, usage, and invoices. Here’s a look at the central dashboard your customers will see: ![](https://unibee.dev/wp-content/uploads/2026/02/customer-portal-overview-1024x514-optimized.jpg) _The Overview Section_ _of the_ _UniBee Customer_ _Portal_ As shown above, the portal overview gives users immediate insight into their current plan, usage, and financial details. It’s designed for clarity, putting the most important billing information front and center. Users also have access to the following sections within the UniBee customer portal: - Subscription - Onetime purchase - Addon Record - Billing History - Payment Methods - Billing Info Let’s explore the functionality available in each of these sections. ### What Your Customers Can Now Do This release isn’t just about a new page; it’s about enabling a full range of self-service actions. Here are the core capabilities now available to your users: ![](https://unibee.dev/wp-content/uploads/2026/02/customer-portal-subscription-1024x564-optimized.jpg) _Users can now change the plan, buy add-ons or even cancel the subscription by themselves_ **Make Plan Changes** Give users the freedom to upgrade, downgrade, or switch to a different plan entirely—all without contacting an admin. The portal handles the logic for prorations and plan changes automatically. - **Example Use Case:** A user on a basic plan hits their usage limit. Instead of churning, they can immediately upgrade to a pro plan within the portal to continue uninterrupted. **View Current Plan & Usage** Customers can immediately see which plan they’re on, its key features, and their current consumption. For usage-based billing, they can track their usage against plan limits directly in the portal, preventing surprises at the end of the billing cycle. **Access Upcoming Invoice Information** Transparency builds trust. Users can now preview their next invoice, seeing a detailed breakdown of charges, credits, and the total amount due before it’s finalized. **Purchase One-Time Add-ons** Beyond recurring plans, users can now discover and purchase one-time add-ons. This is perfect for one-off payments, like buying additional credits, unlocking a premium feature for a month, or paying for overage usage. - **Example Use Case:** A user in a graphic design app might need to purchase a set of premium icons as a one-time add-on directly through their billing portal. **Change Their Payment Methods** Customers can save different payment options inside the portal and switch between them effortlessly. They can set a preffered payment option as a default and remove an option once it’s not needed anymore. **View Billing History** Users can see, download all invoices in PDF format or even export all of them by clicking just one button. ![](https://unibee.dev/wp-content/uploads/2026/02/customer-portal-history-1024x519-optimized.jpg) _Billing History section with all invoices available for export and review_ ### Benefits for Your Dev and Business Teams This update is designed to streamline operations for you while empowering your users. Here’s how it helps: - **Reduced Support Load:** The most immediate benefit. Every action a user can take in the portal is one less support ticket your team has to handle. - **Faster Time-to-Market:** You get a polished, secure customer billing dashboard instantly. No need to design, build, and test these pages from scratch. - **Improved Customer Experience:** A dedicated portal provides a professional, transparent, and convenient way for users to manage their accounts, directly contributing to customer satisfaction and retention. - **Increased Revenue Opportunities:** By making it easy for users to upgrade or buy add-ons on their own, you remove friction from the upsell path and capture revenue that might otherwise be lost. ### Getting Started with the Customer Portal The Customer Portal works alongside your existing UniBee integration. To enable it, you simply need to direct your users to their dedicated portal. The hosted mode means you don’t have to build any new UI. **Check the Documentation** We’ve detailed the setup process and configuration options. You can find everything you need to get started in our guides: - **[Customer Portal After Purchases (Hosted Mode) Documentation](https://docs.unibee.dev/documentation/business-integration/customer-portal-after-purchases#customer-portal-after-purchases-hosted-mode)** - [**Change Subscription After Purchases (Hosted Mode) Documentation**](https://docs.unibee.dev/documentation/business-integration/change-subscription-hosted-page-after-purchases) #### See how UniBee **Customer Portal** streamlines your operations. [Free Trial](https://app.unibee.dev/signup)