--- source_url: "https://support.realscout.com/en/articles/14625226-auto-nurture-settings-and-decision-framework-configure-apply-to-the-right-contact?utm_source=openai" title: "Auto Nurture Settings and How to Configure for Your Account | RealScout Help Center" mirrored_at: 2026-08-11T01:00:58.601Z host: support.realscout.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/support.realscout.com/en/articles/14625226-auto-nurture-settings-and-decision-framework-configure-apply-to-the-right-contact__q__utm_source_openai" --- > **Original source:** https://support.realscout.com/en/articles/14625226-auto-nurture-settings-and-decision-framework-configure-apply-to-the-right-contact?utm_source=openai Set up your Auto Nurture Update Settings for your market and contact base, then apply a repeatable framework to route each contact to Auto Nurture, a targeted alert, or a different path entirely. ## To get caught up, start here ## What you will learn You will configure your Auto Nurture Update Settings so the automation fits your contacts, and learn how this applies to different contact types you add to RealScout or that are currently Awaiting Nurture. ## This article covers: ## Do this before or during your setup **1\. Open Auto Nurture.** Navigate to [Auto Nurture](https://www.realscout.com/agent/auto-nurture) and locate the **Update Settings** link. This opens the configuration panel where all settings live. **2\. Open your Templates page in a second tab.** Go to [Templates](https://www.realscout.com/agent/templates). You need at least one saved Template before you can set a fallback. If you do not have a Template yet, create one now: a broad search that fits most of your buyer contacts (a city, a price range, a property type) using [your RealScout Search page](https://www.realscout.com/agent/search). **3\. Open your Contacts page in a third tab.** Navigate to [Contacts](https://www.realscout.com/agent/contacts) and identify three contacts, either currently in Awaiting Nurture or recently added to RealScout. You will apply the decision framework to these contacts during the session. **4\. Know your default map location.** The Radius for Listings setting pulls from your default map location. If you have not set that location in your account settings, the "Popular Homes" email may reference an area that does not match your market. Confirm your default map location is accurate before configuring the radius. ## Configure your Auto Nurture Update Settings Open [Auto Nurture](https://www.realscout.com/agent/auto-nurture) and click **Update Settings**. Walk through each setting below. ## Radius for Listings This controls the geographic radius used for the "Popular Homes" email, the Day 5 email in the Auto Nurture sequence. That email shows the most-clicked listings within the specified radius of your default map location. Options: **Off**, **3 miles**, **5 miles**, **10 miles**, **25 miles**. ## Suppress Drip Campaign "Suppress Drip Campaign" is the literal RealScout setting name. When this is **On**, all Auto Nurture emails stop. Nothing sends automatically unless a contact has actionable data, meaning the contact has browsed listings and RealScout has enough activity to auto-create a real alert. ## Skip Home Value Alerts When this is **On**, Auto Nurture skips Home Value Alert (HVA) creation even if a contact has a home address on file, and goes directly to creating a Market Activity Alert instead. ## Fallback Listing Alert Template This is your safety net for contacts who go through the Auto Nurture sequence and never engage. If a contact does not click, does not browse, and does not give the system enough signal to auto-create a search-based alert, the fallback Template activates the next day. It creates a Listing Alert based on the Template's saved criteria. Without a fallback Template, contacts who do not engage with the Auto Nurture sequence remain in Awaiting Nurture indefinitely. This is the most common configuration gap in agent accounts. ## Fallback Market Alert Template Same logic as the Listing fallback, but creates a Market Activity Alert instead of a Listing Alert. Use this when you want low-activity contacts to receive neighborhood-level market data rather than individual property listings. Click **Save** when all settings are configured. ## Two constraints before routing contacts Before applying the decision framework, keep two rules in mind. **Auto Nurture only fires for contacts with zero active alerts.** If a contact already has a Listing Alert or Market Activity Alert assigned, Auto Nurture does not run for that contact regardless of your settings. Auto Nurture steps aside once you take manual control. **Auto Nurture sends buyer-facing content.** The sequence, the "Popular Homes" email, and the auto-created alerts are all buyer-oriented. Seller-only contacts should not be enrolled in Auto Nurture. Route sellers to a Home Value Alert or a Market Activity Alert instead. ## Apply the decision framework to three contacts Open [Contacts](https://www.realscout.com/agent/contacts). For each of your three Awaiting Nurture contacts, look at the patterns in how they arrived and what they have done so far, then make the routing decision. ## What to look for **How the contact arrived.** A contact imported from a CRM cold list looks different from someone who clicked a Search Link on your Instagram Story. The lead source tells you how much intent already exists. CRM imports and sphere contacts often need warming. Contacts who registered through your marketing already showed interest in something specific. **What their activity shows.** Open the contact's profile and check the activity feed. If the contact has browsed listings, you know what they are interested in. If the contact has opened or clicked alerts, the current setup is working. If there is no activity at all, the contact either needs a different approach or has not been given a reason to engage yet. **Scout Score.** A high and rising Scout Score means the contact is active right now. A low or declining score means what you are sending is not landing. Combined with lead source, this tells you whether to keep the current path or change it. ## The decision table Contact Pattern Decision Active browsing, has site activity Leave as-is, responding to direct messages or feedback in Site Activity New import, unknown intent, needs warming up Leave on Auto Nurture (confirm your fallback Template is set if you are focusing on something other than popular listings in your area) Known homeowner, no search intent Skip Auto Nurture. Create a Home Value Alert and schedule a Market Activity Alert based on their ZIP code Self-directed contact, came through a Search Link or onboarding link If the contact came from an onboarding link found in **Marketing → Market My RealScout**, you let Auto Nurture run if they have not set up their own search yet Seller-only contact Skip Auto Nurture. Create a Home Value Alert or a Market Activity Alert ## Routing steps Making an intentional decision, even a conservative one, is better than leaving a contact in Awaiting Nurture with no plan. The goal is zero contacts sitting in Awaiting Nurture without a deliberate next step. ## How it works ## What Auto Nurture does once configured Auto Nurture runs an automated email sequence for enrolled contacts with no active alerts. The sequence starts with a Welcome email on Day 1, sends the "Popular Homes" email on Day 5 (using your Radius for Listings setting), and sends a "What's My Home Worth?" invite on Day 10 if the contact has a home address on file. Throughout the sequence, Auto Nurture monitors contact behavior: clicks, property views, saves. If a contact engages enough for RealScout to determine search criteria, the system auto-creates a Listing Alert based on that activity. If the contact never engages, the fallback Template activates the next day after the sequence ends, creating a Listing Alert (or Market Activity Alert) based on your selected Template's criteria. The fallback is what prevents contacts from stalling. Without it, a contact who ignores every Auto Nurture email remains in Awaiting Nurture with no alert, no touchpoints, and no engagement. ## How the settings interact The Update Settings work together. Here is how common configurations play out. **New lead-heavy database (cold leads, new imports).** Leave Suppress Drip Campaign **Off**. Set Radius for Listings to match your market density. Set a Fallback Listing Alert Template. This ensures every new contact gets the full Auto Nurture sequence, and anyone who does not engage still receives alerts through the fallback. **Known contacts database (past clients, sphere, referrals).** Turn Suppress Drip Campaign **On**. Set a Fallback Listing Alert Template or Fallback Market Alert Template. This prevents cold sequence emails from going to people who already know you, while still ensuring contacts with no alerts get some form of engagement. **Primarily buyer contacts.** Turn Skip Home Value Alerts **On**. This prevents Auto Nurture from sending valuation emails to addresses that may be rental or previous addresses, not owned properties. **Mixed buyer and seller database.** Leave Skip Home Value Alerts **Off** so homeowner contacts get Home Value Alerts automatically. Route any seller-only contacts away from Auto Nurture manually using the decision table. ## Related Articles * * * Related Articles - [ Auto Nurture with Follow Up Boss ](https://support.realscout.com/en/articles/11954435-auto-nurture-with-follow-up-boss) - [ Auto Nurture Overview & Settings ](https://support.realscout.com/en/articles/11954460-auto-nurture-overview-settings) - [ Auto Nurture FAQ and Best Practices ](https://support.realscout.com/en/articles/11954462-auto-nurture-faq-and-best-practices) - [ Cloze + RealScout: Auto Nurture Setup Guide ](https://support.realscout.com/en/articles/11954482-cloze-realscout-auto-nurture-setup-guide) - [ Assign the Right Nurture Path to Any Contact ](https://support.realscout.com/en/articles/15138748-assign-the-right-nurture-path-to-any-contact)