--- source_url: "https://runsentry.com/?utm_source=openai" title: "RunSentry | AI-Powered IVR Testing & Monitoring" mirrored_at: 2026-08-08T03:34:27.541Z host: runsentry.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/runsentry.com/index__q__utm_source_openai" --- > **Original source:** https://runsentry.com/?utm_source=openai ## AI-powered IVR testing that writes itself. Write test assertions in plain English. Auto-generate test suites from a description. Get AI-powered root cause analysis when tests fail. RunSentry uses AI to do what traditional IVR testing tools can't. 10AI features 20+Languages GlobalPSTN dial-out $3,500Starting at /mo USED IN PRODUCTION A global contact center BPO with operations across North America, EMEA, and APAC runs RunSentry every 30 minutes against their production IVR flows. When a routing failure occurs, their team receives an alert in Webex — before customers report failures. Every 30 minutesWebex webhook alertsNorth America · EMEA · APACRegression testing + production monitoring AES-256 + TLS 1.2 SOC 2 Type II in progress Global PSTN coverage Real calls, not simulations Setup in days, not months AI INTELLIGENCE LAYER ## 10 AI features built into one platform RunSentry uses AI across the entire testing lifecycle — from writing tests to diagnosing failures to predicting outages. These aren't roadmap items. They're built and running in production. Semantic Assertions Write test rules in plain English. AI evaluates intent — no regex patterns needed. AI Test Case Generator Describe what to test. AI builds the steps, prompts, and expected outcomes. AI Suite Builder Describe your IVR once. AI generates 3–8 test cases covering all paths. Smart IVR Discovery AI reads prompts and probes only actual menu options. significantly fewer calls than brute-force. Failure Root Cause Analysis AI diagnoses why tests fail and suggests actionable fixes your team can act on. IVR Change Detection Compares discovery scans over time. Generates human-readable changelogs. Call Quality Scoring A–F grades across clarity, efficiency, completeness, accessibility, and reliability. Compliance & Accessibility Auditor Auto-scans IVR flows against PCI-DSS, ADA, and TCPA. Flags violations with evidence. Predictive Monitoring Spots degradation trends before they become customer-facing outages. Virtual Agent Testing Test conversational AI agents with AI-driven dynamic responses — not just static IVR. HOW IT WORKS ## Three steps from setup to alert STEP 1 Define your IVR flow Model prompts, DTMF inputs, speech steps, transfers, and hangup rules — or let AI generate the test cases from a description. STEP 2 RunSentry calls it on schedule Single runs, recurring campaigns, or data-driven execution across multiple inputs — with concurrency controls and stop-on-failure. STEP 3 Evidence routes to your team Recording, transcript, step-level timeline, quality metrics, AI root cause analysis, and failure category — delivered to your webhook. ENTERPRISE READY ## Built for operations teams at scale Multi-region calling, CI/CD integration, compliance scanning, SLA alerts, and governance controls — everything enterprise contact centers need. Multi-region calling Monitor IVR flows across multiple regions from a single platform. Global dial-out to any destination. CI/CD release gates Trigger IVR test runs from any CI/CD tool via webhook. Gate releases on a green IVR test result. Compliance scanning Automated PCI-DSS, ADA, and TCPA compliance checks on every IVR flow. Flags violations with evidence. SLA threshold alerts Set configurable alert rules per test case. Get notified when IVR performance drops below your thresholds. Scheduled PDF reports Weekly or monthly automated report delivery via email. Share IVR health with stakeholders who don't use the platform. Signal Board Live ops wallboards showing real-time pass/fail status for your critical IVR paths. Built for operations centers. Data-driven testing Upload CSV datasets with template variables. Run the same flow across hundreds of inputs automatically. Reports & analytics Flaky tests, incidents, carrier scorecards, and release gate results — all in one place. Governance & RBAC Viewer, Standard, and Admin roles. Full audit logging with before/after state, actor, IP, and timestamp. WHY RUNSENTRY ## RunSentry vs. traditional IVR testing tools Traditional tools test IVR with static rules and manual configuration. RunSentry adds an AI layer that automates what used to take hours. [See the full comparison →](https://runsentry.com/compare) Write test assertions TRADITIONAL Regex patterns and exact match RUNSENTRY Plain English — AI evaluates intent Create test cases TRADITIONAL Manual step-by-step configuration RUNSENTRY Describe your IVR, AI builds the tests Discover IVR menus TRADITIONAL Brute-force all DTMF combinations RUNSENTRY AI reads prompts, probes actual options (significantly fewer calls) Diagnose failures TRADITIONAL Read logs and replay recordings RUNSENTRY AI root cause analysis with actionable fixes Compliance checking TRADITIONAL Manual audit against checklist RUNSENTRY Automated scanning against PCI-DSS, ADA, TCPA Track IVR changes TRADITIONAL No visibility until customer complaint RUNSENTRY AI compares scans and generates changelogs Predict outages TRADITIONAL Reactive — learn from incidents RUNSENTRY AI spots degradation trends before outages INTEGRATIONS Failures route to wherever your team works SlackMicrosoft TeamsWebexPagerDutyOpsGenieServiceNowJiraCI/CD webhooks SECURITY & TRUST ## Enterprise-grade security by default Every layer of RunSentry is built with security, compliance, and access control in mind — so your team can monitor IVR flows without compromising your security posture. AES-256 encryption at rest All stored data — recordings, transcripts, and test evidence — is encrypted with AES-256 at rest. TLS 1.2+ in transit Every connection between your browser, our API, and backend services is encrypted with TLS 1.2 or higher. Role-based access control Three roles — Viewer, Standard, and Admin — with granular permissions across tests, campaigns, and settings. Full audit logging Every action is logged with actor, timestamp, IP address, and before/after state for complete traceability. 99.5% uptime SLA Platform availability backed by a 99.5% uptime SLA, with status page and incident communication. 72-hour incident notification In the event of a security incident, affected customers are notified within 72 hours. SOC 2 Type II in progress SOC 2 Type II certification is currently in progress. Contact us for the latest status and timeline. GDPR-compliant DPA available A Data Processing Agreement is available for customers requiring GDPR compliance documentation. Google SSO Sign in with your Google Workspace account. No separate credentials to manage or rotate. COVERAGE ## Monitor any IVR globally. RunSentry can dial any IVR number, anywhere in the world. 20+ languages supported for prompt validation and speech steps — with auto-detect mode for multilingual flows. 🇺🇸English (US) 🇬🇧English (UK) 🇫🇷French 🇪🇸Spanish 🇦🇪Arabic 🇯🇵Japanese 🇨🇳Mandarin 🇮🇳Hindi \+ 12 more DEPLOYMENT ## SaaS or dedicated — your choice SaaS is available on all plans. Dedicated single-tenant is available on Enterprise and Global tiers. Confirmed during onboarding. SaaS (multi-tenant) Shared infrastructure, isolated data. Start monitoring faster without managing any infrastructure. - Available on all plans - No infrastructure to manage - Isolated data per account - Standard onboarding Dedicated (single-tenant) Your own RunSentry instance. Fully isolated infrastructure for teams with carrier audit requirements, data residency policies, or compliance frameworks. - Enterprise and Global tiers - Fully isolated infrastructure - Custom configuration options - For governance and compliance FAQ ## Common questions ### How does the AI test generation work? Describe your IVR flow in plain language — for example, 'test the billing menu for English and Spanish callers.' AI generates the test steps, expected prompts, DTMF inputs, and assertion rules. You review, adjust if needed, and run. ### What are semantic assertions? Instead of writing regex patterns, you write rules like 'verify the IVR confirms the account balance.' AI evaluates whether the transcript matches the intent, handling natural language variation that regex can't. ### What does each failed run include? Every failed run includes a recording, transcript, step-by-step timeline, call quality metrics (MOS, jitter, RTT), and AI root cause analysis with actionable fix suggestions. ### Can we integrate with our CI/CD pipeline? Yes. Trigger IVR test runs from any CI/CD tool via webhook. Gate releases on a green IVR test result to catch regressions before they reach production. ### What compliance standards does it check? The compliance auditor scans against PCI-DSS, ADA, and TCPA requirements. It flags violations with evidence and specific recommendations — automated, on every test run. ### Do we need to change our existing alert stack? No. RunSentry routes outcomes to your existing tools through webhooks — Slack, Microsoft Teams, Webex, PagerDuty, OpsGenie, ServiceNow, and Jira. Ready to test your IVR with AI? Tell us your region, voice platform, and what you want to monitor. We'll confirm coverage and show you the AI features in action.