--- source_url: "https://ie.trustpilot.com/review/www.maersk.com?page=7" title: "Maersk Group Reviews | Read Customer Service Reviews of www.maersk.com | 7 of 12" mirrored_at: 2026-08-30T01:00:59.339Z host: ie.trustpilot.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/ie.trustpilot.com/review/www.maersk.com__q__page_7" --- > **Original source:** https://ie.trustpilot.com/review/www.maersk.com?page=7 ## Maersk Group Reviews  271 • ![TrustScore 1.5 out of 5](https://cdn.trustpilot.net/brand-assets/4.1.0/stars/stars-1.5.svg) 1.3 While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. [Read more](https://help.trustpilot.com/s/article/About-Trustpilots-review-labels?language=en) To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. [Read more](https://help.trustpilot.com/s/article/How-consumers-can-flag-reviews-that-breach-our-guidelines?language=en) Created with AI, based on recent reviews Considering 98 reviews, most reviewers were let down by their experience overall. Consumers frequently expressed frustration over severe delivery delays, missed appointments, and packages that sat for weeks without updates. Additionally, buyers experienced poor customer support when trying to reach someone for help, often dealing with rude representatives who provided no useful information. Many also found themselves receiving damaged items or encountering drivers who refused to properly bring large packages inside. Some reviewers were happy with the service, mentioning that specific delivery personnel were exceptionally helpful, courteous, and polite during drop-offs. These individuals appreciated the polite interactions and extra effort shown by those specific staff members. * * * 1.3 * * * [ ## The worst Company in the world ](https://ie.trustpilot.com/reviews/680f302e0e17c39e5115510e) The worst Company in the world, is increíble that they no have answer for their problems, they play wth the money and jobs of many people!!! Oligopoly manage run by rabble 28 April 2025 Unprompted review [ ## Absolute joke of a business ](https://ie.trustpilot.com/reviews/67ff60d9eaed98cb4b4cca02) What an absolute joke of a business. Maersk may be the 2nd biggest shipper in the world but this will be largely down to having to use as a necessity rather than a shipper of choice. Shipments stuck in Romania since 3rd January and absolutely no response to e-mail requests for info or movement for more than one month. Customer Service at Maersk is shocking. That said, having worked with some ex employees of Maersk, I really shouldn't be surprised at the poor service level provided. 31 March 2025 Unprompted review [ ## Maersk supplies death ](https://ie.trustpilot.com/reviews/67ff5fd6de9b971d46711c20) Maersk where is your moral conscience? Your supply chain supplies death and destruction. 16 April 2025 Unprompted review [ ## Never use maersk if possible ](https://ie.trustpilot.com/reviews/67f7c67fbc694da8ef8cdb0a) Don't bother ever using them if you want a parcel delivered. Super unprofessional, they don't try to take any of the blame for the problems they face. I ordered something from Amazon UK on February 25th, and Maersk sent it to my lastmile carrier in the wrong COUNTY. They then had the audacity to say that an attempt was made to deliver the package but it failed 9 April 2025 Unprompted review [ ## Horrible ](https://ie.trustpilot.com/reviews/67e2b9ceaf16fea5b68cc838) Horrible. I have two packages just floating out there in limbo somewhere with no way to track them down, even my retailer can't find them. 24 March 2025 Unprompted review [ ## Eric the driver is a bully ](https://ie.trustpilot.com/reviews/67dcb3cb777a9e0af6f604df) I have never experienced such rudeness to the point where I felt threatened by a driver named Eric who never called an hour prior as arranged and shouted at me in a very aggressive manner when I questioned him. Nothing about this delivery went as promised and I don’t appreciate being cussed and yelled at for expecting someone to simply do their job. I will never accept a delivery that is said to be coming from Maersk again, regardless of which vendor I purchased from. This was a very upsetting experience. 19 March 2025 Unprompted review [ ## I have never been so offended as I was… ](https://ie.trustpilot.com/reviews/67dc9a4146bb5829d29ec649) I have never been so offended as I was by a driver named Eric. He did not call an hour prior to arrival as promised, then left me in the dust with a heavy, damaged item perched on the last few inches of an overhang (which was supposed to be carried into the garage). He would not stop the truck, and when I called him, he cursed at me and was very rude and offensive. I thought I was being polite to him (which he didn't even deserve) and when I asked him to come back down the street and take the item inside as originally agreed upon, he hung up on me. I don't have much faith in a company that would hire this kind of person. It's a shame that people think it's OK to treat others this way. VERY disappointed. 19 March 2025 Unprompted review [ ## If I could leave zero stars I would ](https://ie.trustpilot.com/reviews/67dc74142a05ad1365a9db57) If I could leave zero stars I would. I received a delivery from Maersk freight company from my local Lowe’s store. The driver Eric did not follow the protocol for delivery instructions as promised by Lowe’s. I was literally 90 seconds behind him on the SAME STREET as the delivery & he refused to wait for me to arrive. I was coming from across town and luckily I left early because I didn’t receive the call or I wouldn’t have been there at all. They were supposed to call one hour prior. Eric was yelling & rude. Wouldn’t let me speak as I was trying to ask him to please just wait a minute or two. He left large badly damaged item & drove off. I called him back to refuse the item & he proceeded to scream and yell profanities. Wouldn’t listen to anything that I was saying, Had he only been kind this whole scenario could’ve been different. Furthermore, could he have used common sense to see the item was damaged and to wait and see if perhaps we wanted to refuse the delivery. I called the company to make a complaint. They were very kind, but I could tell they intend to do nothing about it and I’m sure this man will continue to treat customers and act this way on behalf of MAERSK freight. It’s very unfortunate because I’ve never had a problem with Lowe’s. 19 March 2025 Unprompted review [ ## Once again they came out to my house… ](https://ie.trustpilot.com/reviews/67d714d2f153656bffd58d76) Once again they came out to my house with a different crew, this crew barely spoke English, they were not able to install as I had paid for, and then they began mocking me and cursing me in Spanish, thinking I didn’t understand what they were saying. 16 March 2025 Unprompted review [ ## Poor, Deserves Negative Stars ](https://ie.trustpilot.com/reviews/67ca28a8ccfe760c4e5c140f) Bought new TV from Sam's Club, Maersk seems to have won the cheapest bid with Sam's and it shows. Maersk is Terrible! Maersk - They only care about bidding low, then forget that the customers and shareholders own the company! 4 March 2025 Unprompted review [ ## THE WORST SHIPPING LINE ](https://ie.trustpilot.com/reviews/67c1ba9d4e268bedc1187622) THE WORST SHIPPING LINE. Simple. Do not use them. They are absolutely hideous to deal with, their services and communication is totally disjointed as they have representatives dotted all over the world dealing with operations in other countries, noone seems to know what they are doing. When you have an issue you cannot have a dialogue with them, as they will not entertain reasonable discussion and tangible evidence. E.G invoice queries. They will simply say they do not agree, no explanation, and then hold you to ransom to make you pay them for something that hasn't happened. I could write a book on the absolute shambles of this giant entity that are simply a money grabbing, bullying, robotic, faceless business that really needs to be held to account. An in depth inquiry is really needed to see the amount of suffering and incompetence Maersk inflict on their customers. 3 February 2025 Unprompted review [ ## Sub-Par Support ](https://ie.trustpilot.com/reviews/67937dfdabf0d1dff7cb6a44) Maersk offers low-cost shipping services; however, their customer support is severely lacking. The organisation within the company appears disjointed, with emails and complaints often going unanswered. Some emails take weeks to receive a response, while others are ignored entirely. Additionally, their website has technical issues. 14 November 2024 Unprompted review [ ## Totally useless ](https://ie.trustpilot.com/reviews/6774528967a8118c4916eb5c) Totally useless. Waiting for approval to gate in 2 containers . Unable to get an answer from their customer service team in India . Ask for a supervisor , can not transfer you , they are all off !!!! They are 100,000 + employees working for Maersk , unable to get anyone to assist . They asked for a lot of extra work on these 2 exports containers such blocking/ bracing/ securing. Funny to say , receiving similar cargo from India and none of them are lash / secure , block , brace , etc Should never book with them. 31 December 2024 Unprompted review [ ## I was scammed for a large amount of… ](https://ie.trustpilot.com/reviews/6770137fa4b4d83bca20d3d8) I was scammed for a large amount of money from a sight pretending to be Maersk a seller selling products for them like an Amazon platform. Be careful cause it is a huge organization. Customer service disappears along with all your money 25 October 2024 Unprompted review [ ## Horrible company for deluvery ](https://ie.trustpilot.com/reviews/676f5aad185e91cc68e3653f) Horrible company had a delivery signature required and daughter was home all day they didn’t even bother to deliver. NEVER ORDER FROM WALMART WHO USES THIS COMPANY!! 14 days we’ve waited for delivery and still do not have it. No supervisor to speak to, don’t deliver on weekends and now have to wait an addditional 3 days until Monday. Very frustrating customer care sucks 27 December 2024 Unprompted review [ ## Bought window coverings through Lowes ](https://ie.trustpilot.com/reviews/676ee9ddc5a241fec56610bc) UPDATE: LIED TO ALL DAY LONG WITH 3 PHONE CALLS I MADE TO THIS JUNK COMPANY TODAY ALONE. SAT HERE FOR 11 HOURS FOR ABSOLUTELY NOTHING TO EVER BE DELIVERED!!!! THEY STOP ANSWERING THE PHONE AND HANG UP ON YOU WITHIN 30 MINS OF THEIR SCHEDULED CLOSING TIME. THEY DON'T DELIVER ON WEEKENDS SO I HAVE NOTHING FOR ANOTHER 3 DAYS AT MINIMUM AFTER WAITING 2 WEEKS ALREADY. USELESS, LAZY COMPANY PERSONNEL ALL AROUND. I'D GIVE ZERO AS A RATING IF I COULD. IF YOU ARE GETTING ANYTHING DELIVERED THROUGH THEM, YOU MIGHT AS WELL FORGET ABOUT EVER SEEING IT. OVER $5K SPENT ON WINDOW COVERINGS WITH NOTHING TO SHOW FOR IT!!!!! Bought window coverings through Lowes. Half of my order was shipped with this CRAP company. NO call, email, or text to let you know delivery day. I had to call Lowes then Levolor to find out this CRAP company was doing the delivery and was given a FEW DAYS that it would POSSIBLY ARRIVE. I contacted them to find out the status of my shipment. Then I'm told the window for delivery is TODAY FROM 7AM to 6PM!!!! WHAT???!!! The useless customer service girl said she'd call me back in 10 minutes to give me some idea and NEVER CALLED BACK!!!!!! It's raining here. I bet they'd either not deliver at all or just leave them in the rain if I wasn't sitting here ALL DAY WAITING for them. 26 December 2024 Unprompted review [ ## Horrible company ](https://ie.trustpilot.com/reviews/676e818356ceb95dd65a9fd7) Horrible company. They lie to their clients and can't do anything. My cargo was supposed to be delivered 20 days ago. They have already postponed the delivery day 3 times and lied to me that it was all because of weather conditions, although I look at the map and see that the ship that was supposed to deliver my cargo the first time is already in my country. I highly recommend not using this company if you value your nerves and money. SCAM 27 December 2024 Unprompted review [ ## Awful carrier - Avoid!!! ](https://ie.trustpilot.com/reviews/676991ace880f4d92a92159d) Awful carrier. Delayed schedules, bad exchange rates, changing routes delaying arrival of boxes. Cause no end of issues, will not use this carrier again, I recommend OOCL or EVERGREEN. 23 December 2024 Unprompted review ### The Trustpilot Experience [Anyone](https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en) can write a Trustpilot review. 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