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> **Original source:** https://help.nz.edreams.com/hc/en-nz/articles/18969418776082-Connection-Guarantee?utm_source=openai

In case your connecting flight cannot be reached due to a **flight cancellation, modification** or **your flight is delayed**, we offer you alternative flights or other means of transportation so you can reach your destination, or we can refund the unused flights. However, please note that **in case of force majeure or extraordinary circumstances, we will not offer any alternatives or refund the money**.

Examples of force majeure situations:

-   Extreme weather conditions
-   Air traffic controller strikes
-   Political instability
-   Earthquakes
-   Terrorist attacks
-   Volcanic activity
-   Carrier insolvency

In order to benefit from our Connection Guarantee you shall contact us immediately once you know that your connecting flight cannot be reached due a flight cancellation, modification or delay.

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