---
source_url: "https://en.wikipedia.org/wiki/Kiwi.com?utm_source=openai"
title: Kiwi.com - Wikipedia
mirrored_at: 2026-08-10T01:38:47.414Z
host: en.wikipedia.org
cited_in_42a: true
mirror_canonical: "https://index.42a.ai/en.wikipedia.org/wiki/Kiwi.com__q__utm_source_openai"
---

> **Original source:** https://en.wikipedia.org/wiki/Kiwi.com?utm_source=openai

From Wikipedia, the free encyclopedia

Kiwi.com

Formerly

SkyPicker.com

Industry

[Online travel agency](https://en.wikipedia.org/wiki/Online_travel_agency "Online travel agency")

Founded

2012

Founder

[Oliver Dlouhý](https://en.wikipedia.org/wiki/Oliver_Dlouh%C3%BD "Oliver Dlouhý")

Headquarters

[Brno](https://en.wikipedia.org/wiki/Brno "Brno"), [Czech Republic](https://en.wikipedia.org/wiki/Czech_Republic "Czech Republic")

Revenue

![Increase](https://upload.wikimedia.org/wikipedia/commons/thumb/b/b0/Increase2.svg/20px-Increase2.svg.png?utm_source=en.wikipedia.org&utm_campaign=parser&utm_content=thumbnail) [CZK](https://en.wikipedia.org/wiki/Czech_koruna "Czech koruna") 17.2 bn.[\[1\]](#cite_note-k21-1) (2021)

[Operating income](https://en.wikipedia.org/wiki/Earnings_before_interest_and_taxes "Earnings before interest and taxes")

−271,811,000 Czech koruna (2021) 

[Net income](https://en.wikipedia.org/wiki/Net_income "Net income")

![Increase](https://upload.wikimedia.org/wikipedia/commons/thumb/b/b0/Increase2.svg/20px-Increase2.svg.png?utm_source=en.wikipedia.org&utm_campaign=parser&utm_content=thumbnail) CZK \-0.3 bn.[\[1\]](#cite_note-k21-1) (2021)

[Total assets](https://en.wikipedia.org/wiki/Asset "Asset")

![Decrease](https://upload.wikimedia.org/wikipedia/commons/thumb/e/ed/Decrease2.svg/20px-Decrease2.svg.png?utm_source=en.wikipedia.org&utm_campaign=parser&utm_content=thumbnail) CZK 1.6 bn.[\[1\]](#cite_note-k21-1) (2021)

[Total equity](https://en.wikipedia.org/wiki/Equity_\(finance\) "Equity (finance)")

![Decrease](https://upload.wikimedia.org/wikipedia/commons/thumb/e/ed/Decrease2.svg/20px-Decrease2.svg.png?utm_source=en.wikipedia.org&utm_campaign=parser&utm_content=thumbnail) CZK \-0.9 bn.[\[1\]](#cite_note-k21-1) (2021)

Owner

[General Atlantic](https://en.wikipedia.org/wiki/General_Atlantic "General Atlantic") (53.5 %)[\[2\]](#cite_note-register-2)  
[Oliver Dlouhý](https://en.wikipedia.org/wiki/Oliver_Dlouh%C3%BD "Oliver Dlouhý") (22.4 %)[\[2\]](#cite_note-register-2)

Number of employees

1,700

Website

[www.kiwi.com/en/](https://www.kiwi.com/en/)

**Kiwi.com** is an international [online travel agency](https://en.wikipedia.org/wiki/Online_travel_agency "Online travel agency") headquartered in the [Czech Republic](https://en.wikipedia.org/wiki/Czech_Republic "Czech Republic"). Kiwi.com provides booking for [airline tickets](https://en.wikipedia.org/wiki/Airline_ticket "Airline ticket") and its ticket search features Kiwi.com’s "virtual [interlining](https://en.wikipedia.org/wiki/Interlining "Interlining")" innovation that combines airlines in a single itinerary. Kiwi.com’s search engine processes 100 million flight searches every day.[\[3\]](#cite_note-3) The company sold 25 million flight seats in 2023.[\[4\]](#cite_note-4)

## History

The company was founded in 2012 by [Oliver Dlouhý](https://en.wikipedia.org/wiki/Oliver_Dlouh%C3%BD "Oliver Dlouhý") and Jozef Képesi. In 2016 the company rebranded from SkyPicker.com to Kiwi.com[\[5\]](#cite_note-5) Jiří Hlavenka was one of its first investors.[\[6\]](#cite_note-6) In 2017, Kiwi.com acquired a stake in Jaroslav Kokolus.[\[7\]](#cite_note-7) In 2018, Kiwi.com was included by [Financial Times](https://en.wikipedia.org/wiki/Financial_Times "Financial Times") into the list of European firms with the top compound annual revenue growth in 2015-2018[\[8\]](#cite_note-8) and was titled ‘7th fastest growing company’ in EMEA according to [Deloitte](https://en.wikipedia.org/wiki/Deloitte "Deloitte").[\[9\]](#cite_note-9)

As of June 2019, Kiwi.com’s main shareholder is [General Atlantic](https://en.wikipedia.org/wiki/General_Atlantic "General Atlantic").[\[10\]](#cite_note-10) Dlouhý remains as major shareholder and continues to run the company.[\[11\]](#cite_note-11)

On 14 January 2021, [Southwest Airlines](https://en.wikipedia.org/wiki/Southwest_Airlines "Southwest Airlines"), American airline, sued Kiwi.com, alleging that its scraping of fare information from Southwest's website was a breach of contract and that Kiwi.com's use of Southwest's logo in its search results constituted trademark infringement.[\[12\]](#cite_note-12) In response, Kiwi.com removed Southwest's logo from its search results, but continued to sell Southwest tickets despite Southwest sending Kiwi.com a series of cease-and-desist demands.[\[13\]](#cite_note-13) In December 2021, a Texas court ruled that Kiwi.com is permanently prohibited from extracting information from Southwest's website and selling its tickets without authorization.[\[14\]](#cite_note-14)

In December 2022, [Airasia](https://en.wikipedia.org/wiki/AirAsia "AirAsia") partnered with Kiwi.com to transform the carrier into the [ASEAN](https://en.wikipedia.org/wiki/ASEAN "ASEAN") app for travel and lifestyle.[\[15\]](#cite_note-15)[\[16\]](#cite_note-16)

In 2023, Kiwi.com partnered with [Bratislava Airport](https://en.wikipedia.org/wiki/Bratislava_Airport "Bratislava Airport") to assist travelers in finding destinations starting from the Slovakian hub.[\[17\]](#cite_note-17)

In 2024, [Ryanair](https://en.wikipedia.org/wiki/Ryanair "Ryanair") entered into a partnership with booking platform Kiwi.com and Kiwi.com launched the Kiwi.com Guarantee product that provides instant credit refunds if flights are delayed or cancelled[\[18\]](#cite_note-18)[\[19\]](#cite_note-19)[\[20\]](#cite_note-20)[\[21\]](#cite_note-21).

In 2025 Kiwi.com announced the launch of an MCP Server for AI agent integration in travel search.[\[22\]](#cite_note-22)

## Services

In 2018, Kiwi.com launched NOMAD, a special multi-city travel search tool, and Tequila, a dedicated B2B platform.[\[23\]](#cite_note-23)\[_[clarification needed](https://en.wikipedia.org/wiki/Wikipedia:Please_clarify "Wikipedia:Please clarify")_\]

Along with its headquarters in Brno, Kiwi.com has offices in [Prague](https://en.wikipedia.org/wiki/Prague "Prague") (Czech Republic), [Barcelona](https://en.wikipedia.org/wiki/Barcelona "Barcelona") (Spain), [Bratislava](https://en.wikipedia.org/wiki/Bratislava "Bratislava") (Slovakia), [Košice](https://en.wikipedia.org/wiki/Ko%C5%A1ice "Košice") (Slovakia), London (United Kingdom) and Miami (USA).[\[24\]](#cite_note-24)

The company is presently one of the five biggest online air ticket sellers in Europe, with an annual turnover of approximately 1.1 billion [euros](https://en.wikipedia.org/wiki/Euro "Euro") in 2018.[\[25\]](#cite_note-25) The company booked around 12,000 traveler itineraries daily and employed 2000 workers during 2019.[\[26\]](#cite_note-:0-26)

In 2022, Kiwi.com sold 50 billion [CZK](https://en.wikipedia.org/wiki/Crown_\(currency\) "Crown (currency)") worth of tickets.[\[27\]](#cite_note-27)[\[28\]](#cite_note-28)

## COVID-19

During the COVID-19 pandemic, Kiwi.com was criticized for charging customers for legally impossible flights, slow refunds, and poor customer service.[\[29\]](#cite_note-NYT_OTA-29)[\[30\]](#cite_note-:1-30)[\[31\]](#cite_note-KOAA_investigation-31)[\[32\]](#cite_note-:2-32) It faced backlash for not accounting for travel restrictions and charging extra for basic support, with limited help for unpaid users.[\[30\]](#cite_note-:1-30)[\[26\]](#cite_note-:0-26) _[The Observer](https://en.wikipedia.org/wiki/The_Observer "The Observer")_ named Kiwi.com among the companies with the worst customer service during the first pandemic year.[\[32\]](#cite_note-:2-32) Refund delays were blamed on airline policies and Kiwi’s non-standard booking model.[\[33\]](#cite_note-33)

Throughout the [COVID-19 pandemic](https://en.wikipedia.org/wiki/COVID-19_pandemic "COVID-19 pandemic"), Kiwi has been criticized for its refund policies and its customer service practices.[\[34\]](#cite_note-:3-34)

## See also

-   [Booking.com](https://en.wikipedia.org/wiki/Booking.com "Booking.com")
-   [Super.com](https://en.wikipedia.org/wiki/Super.com "Super.com")
-   [Kayak](https://en.wikipedia.org/wiki/Kayak_\(company\) "Kayak (company)")
-   [Skyscanner](https://en.wikipedia.org/wiki/Skyscanner "Skyscanner")

## External links

-   [Kiwi.com](https://www.facebook.com/kiwicom247) (Facebook page)

## References

1.  [1](#cite_ref-k21_1-0) [2](#cite_ref-k21_1-1) [3](#cite_ref-k21_1-2) [4](#cite_ref-k21_1-3) Annual report of Kiwi.com s.r.o. for calendar year 2021
2.  [1](#cite_ref-register_2-0) [2](#cite_ref-register_2-1) Company register at or.justice.cz, company ID 29352886, Kiwi.com s.r.o., Netherlands-registered General Atlantic PH11 B.V. owns 53.5 %, accessed 2019-10-10
3.  [↑](#cite_ref-3) ["Kiwi.com in talks to raise funds for next leg of travel"](https://www.phocuswire.com/Kiwi-story-virtual-globla-supercarrier?). _Phocus Wire_. 2 February 2020.
4.  [↑](#cite_ref-4) Brejčák, Peter (2024-04-29). ["V lednu propustilo pětinu lidí, teď Kiwi.com hlásí rekordní loňské výsledky. Utržilo sedm miliard"](https://cc.cz/v-lednu-propustilo-petinu-lidi-ted-kiwi-com-hlasi-rekordni-lonske-vysledky-utrzilo-sedm-miliard/). _CzechCrunch_ (in Czech). Retrieved 2025-12-12.
5.  [↑](#cite_ref-5) ["Skypicker becomes Kiwi, sees growth via direct route"](https://www.phocuswire.com/Skypicker-becomes-Kiwi-sees-growth-via-direct-route). _Phocus Wire_. 31 May 2016. Retrieved 2025-12-19.
6.  [↑](#cite_ref-6) ["Inside Interview: Behind the $800,000 Purchase of Kiwi.com"](https://www.namepros.com/blog/inside-interview-behind-the-800-000-purchase-of-kiwi-com.965522/). _NamePros_.
7.  [↑](#cite_ref-7) Beránek, Jan. ["HN: Brněnské Kiwi.com brzy přivítá nového investora"](https://www.lupa.cz/aktuality/hn-brnenske-kiwi-com-brzy-privita-noveho-investora/). _Lupa.cz_ (in Czech). Retrieved 2020-02-27.
8.  [↑](#cite_ref-8) Kelly, Maxine (2020-03-02). ["FT 1000: the fourth annual list of Europe's fastest-growing companies"](https://www.ft.com/content/691390ca-53d9-11ea-90ad-25e377c0ee1f). _Financial Times_. Retrieved 2023-08-30.
9.  [↑](#cite_ref-9) ["Deloitte announced 2017 Technology Fast 500 EMEA ranking"](https://www2.deloitte.com/lt/en/pages/technology-media-and-telecommunications/articles/technology-fast-500-emea-rankings.html). _Deloitte Lithuania_. Retrieved 2023-08-30.
10.  [↑](#cite_ref-10) Fox, Linda. ["Kiwi.com takes big investment as General Atlantic becomes majority owner"](https://www.phocuswire.com/kiwi-com-sells-to-General-Atlantic). _PhocusWire_. Retrieved 4 June 2019.
11.  [↑](#cite_ref-11) ["Hotovo. Kiwi.com patří americkému fondu, Dlouhý zůstává"](https://www.forbes.cz/hotovo-kiwi-com-patri-americkemu-fondu-dlouhy-zustava/). _Forbes_. 3 June 2019.
12.  [↑](#cite_ref-12) Neuburger, Jeffrey D. (21 January 2021). ["Southwest Airlines Sues to Stop Web Scraping of Fare Information"](https://www.natlawreview.com/article/southwest-airlines-sues-to-stop-web-scraping-fare-information). _The National Law Review_.
13.  [↑](#cite_ref-13) Silk, Robert (3 February 2021). ["Facing lawsuit, OTA pulls Southwest logo -- but keeps selling its tickets"](https://www.travelweekly.com/Travel-News/Airline-News/Facing-lawsuit-OTA-pulls-Southwest-logo-but-keeps-selling-its-tickets). _Travel Weekly_.
14.  [↑](#cite_ref-14) Tabacco, Christina (29 December 2021). ["Court Enters Permanent Injunction Against Kiwi.com in Southwest Airlines Data Scraping Case"](https://lawstreetmedia.com/news/tech/court-enters-permanent-injunction-against-kiwi-com-in-southwest-airlines-data-scraping-case/). _Law Street_.
15.  [↑](#cite_ref-15) ["Airasia.com Transforms into Super App by Establishing Strategic Partnership with Kiwi.com"](https://www.mzv.cz/kualalumpur/en/economy_and_trade/airasia_com_transforms_into_super_app_by.html). _www.mzv.cz_. Retrieved 2023-08-30.
16.  [↑](#cite_ref-16) ["airasia Super App now selling tickets on 700+ airlines to 3,000+ destinations"](https://japantoday.com/category/features/travel/airasia-super-app-now-selling-tickets-on-700-airlines-to-3-000-destinations). _Japan Today_. 2021-11-06. Retrieved 2023-08-30.
17.  [↑](#cite_ref-17) ["Kiwi.com makes Bratislava booking easier"](https://www.airportsinternational.com/article/kiwicom-makes-bratislava-booking-easier). _www.airportsinternational.com_. 2023-07-05. Retrieved 2023-08-30.
18.  [↑](#cite_ref-18) Times, The Brussels. ["Ryanair signs agreement with booking platform Kiwi.com"](https://www.brusselstimes.com/899932/ryanair-signs-agreement-with-booking-platform-kiwi-com). _www.brusselstimes.com_. Retrieved 2024-08-14.
19.  [↑](#cite_ref-19) Whitaker, Greg (2024-02-02). ["Ryanair and Kiwi.com end 'period of friction' with OTA deal"](https://www.aviationbusinessnews.com/industry-news/ryanair-and-kiwi-com-end-period-of-friction-with-ota-deal/). _Aviation Business News_. Retrieved 2024-08-14.
20.  [↑](#cite_ref-20) ["Kiwi.com lanza una ofensiva en España para plantar cara a Edreams en la venta de billetes de avión"](https://cincodias.elpais.com/companias/2024-10-04/kiwicom-lanza-una-ofensiva-en-espana-para-plantar-cara-a-edreams-en-la-venta-de-billetes-de-avion.html?). _Cinco Días_. 4 October 2024. Retrieved 2026-01-16.
21.  [↑](#cite_ref-21) ["Kiwi.com překopalo podnikání. Chce zákazníkům garantovat úspěšný dolet až do cíle"](https://www.e15.cz/byznys/doprava-a-logistika/kiwi-com-prekopalo-podnikani-chce-zakaznikum-garantovat-uspesny-dolet-az-do-cile-1417883?). _e15_. 13 August 2024. Retrieved 2026-01-16.
22.  [↑](#cite_ref-22) ["How MCP could reshape travel"](https://www.phocuswire.com/how-mcp-could-reshape-travel). _PhocusWire_. 5 November 2025. Retrieved 2026-01-16.
23.  [↑](#cite_ref-23) ["Kiwi.com launches fully integrated booking tool for Tequila users"](https://partners.kiwi.com/kiwi-com-launches-fully-integrated-booking-tool-for-tequila-users/). _partners.kiwi.com_. 2019-10-02. Retrieved 2020-02-27.
24.  [↑](#cite_ref-24) ["Locations – Jobs at Kiwi.com"](https://jobs.kiwi.com/locations/). _jobs.kiwi.com_. Retrieved 2023-05-25.
25.  [↑](#cite_ref-25) ["Hádky kvůli prodeji Kiwi skončily, dospěl jsem, říká zakladatel Dlouhý a zahájil expanzi do Číny"](https://byznys.ihned.cz/c1-66399490-hadky-kvuli-prodeji-kiwi-skoncily-dospel-jsem-rika-zakladatel-dlouhy-a-zahajil-expanzi-do-ciny). _Hospodářské Noviny_.
26.  [1](#cite_ref-:0_26-0) [2](#cite_ref-:0_26-1) Thornber, Laura (11 December 2020). ["Passenger 'blocked' from contacting flight booking site Kiwi.com after system glitch: 'I tried every mechanism I could to speak to someone'"](https://www.stuff.co.nz/travel/travel-troubles/300181009/passenger-blocked-from-contacting-flight-booking-site-kiwicom-after-system-glitch-i-tried-every-mechanism-i-could-to-speak-to-someone). _[Stuff.co.nz](https://en.wikipedia.org/wiki/Stuff.co.nz "Stuff.co.nz")_.
27.  [↑](#cite_ref-27) ["ChatGPT může zlepšit zákaznickou zkušenost, říká šéf Kiwi Dlouhý"](https://www.e15.cz/rozhovory/chatgpt-muze-zasadne-zlepsit-zakaznickou-zkusenost-rika-sef-kiwi-oliver-dlouhy-1396890). _E15.cz_ (in Czech). 8 March 2023. Retrieved 2023-08-30.
28.  [↑](#cite_ref-28) Brejčák, Peter (2023-06-26). ["Udělali jsme tlustou čáru za covidem, říká Oliver Dlouhý. Kiwi.com loni prodalo letenky za 50 miliard"](https://cc.cz/udelali-jsme-tlustou-caru-za-covidem-rika-oliver-dlouhy-kiwi-com-loni-prodalo-letenky-za-50-miliard/). _CzechCrunch_ (in Czech). Retrieved 2023-08-30.
29.  [↑](#cite_ref-NYT_OTA_29-0) Mzezewa, Tariro (3 April 2020). ["Why Is Getting a Refund From an Online Travel Agency So Hard?"](https://www.nytimes.com/2020/04/03/travel/coronavirus-refund-travel-ota.html). _[The New York Times](https://en.wikipedia.org/wiki/The_New_York_Times "The New York Times")_.
30.  [1](#cite_ref-:1_30-0) [2](#cite_ref-:1_30-1) Thornber, Lorna (3 December 2020). ["'Setting you up to fail': NZ couple issued 'impossible' flight itineraries by popular booking site Kiwi.com"](https://www.stuff.co.nz/travel/news/300172762/setting-you-up-to-fail-nz-couple-issued-impossible-flight-itineraries-by-popular-booking-site-kiwicom). _[Stuff.co.nz](https://en.wikipedia.org/wiki/Stuff.co.nz "Stuff.co.nz")_.
31.  [↑](#cite_ref-KOAA_investigation_31-0) Ross, Eric (6 April 2021). ["News 5 Investigates: Getting refunds after travel impacted by COVID-19"](https://web.archive.org/web/20240406063518/https://www.koaa.com/news/news5-investigates/news-5-investigates-getting-refunds-after-travel-impacted-by-covid-19). _[KOAA](https://en.wikipedia.org/wiki/KOAA "KOAA")_. Archived from [the original](https://www.koaa.com/news/news5-investigates/news-5-investigates-getting-refunds-after-travel-impacted-by-covid-19) on 2024-04-06. Retrieved 20 April 2021.
32.  [1](#cite_ref-:2_32-0) [2](#cite_ref-:2_32-1) Tims, Anna (27 December 2020). ["In the year of Covid, the awards for worst customer service go to..."](https://www.theguardian.com/money/2020/dec/27/in-the-year-of-covid-the-awards-for-worst-customer-service-go-to) _[The Observer](https://en.wikipedia.org/wiki/The_Observer "The Observer")_. Retrieved 30 December 2020.
33.  [↑](#cite_ref-33) Tims, Anna (5 October 2020). ["Airline passengers 'wait for refunds despite agents being repaid'"](https://www.theguardian.com/money/2020/oct/05/airline-refunds-agents-flights-easyjet-ryanair-opodo). _[The Guardian](https://en.wikipedia.org/wiki/The_Guardian "The Guardian")_.
34.  [↑](#cite_ref-:3_34-0) ["Kiwi.com, Inc. | Better Business Bureau® Profile"](https://www.bbb.org/). _www.bbb.org_. Retrieved 2021-04-16.