--- source_url: "https://ca.trustpilot.com/review/www.dohop.com" title: "Dohop Reviews | Read Customer Service Reviews of www.dohop.com" mirrored_at: 2026-08-23T01:32:23.968Z host: ca.trustpilot.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/ca.trustpilot.com/review/www.dohop.com" --- > **Original source:** https://ca.trustpilot.com/review/www.dohop.com * * * [ ## 100% reliable ](https://ca.trustpilot.com/reviews/6a885649c91f5084cc7eee43) 100% reliable, got a problem with the delayed flights and I had to stay over one night in a place and they cover everything they said they will. Satisfied June 24, 2026 Unprompted review Hi Leander Julius, Thank you so much for your fantastic review! We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again! Warm regards, The Dohop Customer Care Team [ ## SCAMMERS ](https://ca.trustpilot.com/reviews/6a8716b9b8970532727592bd) SCAMMERS I booked Kathmandu → Dubai through Jazeera Global, the Jazeera Airways / Dohop partnership that's marketed as buying your entire trip in one place. I did not buy two separate tickets and stitch them together myself. I bought the single option Dohop presented, in one payment, as one connected itinerary — exactly what they advertise. The itinerary routed me through a transit in Kuwait that I was not permitted to make. Here's the part that makes this negligence, not bad luck: Jazeera Airways operates that Kuwait hub. Dohop partnered with Jazeera. Between the two of them, they sold a connecting itinerary through a transit point they knew — or absolutely should have known — passengers could not clear, regardless of nationality. That is the entire job of a "book your whole trip with us" product: screening the connection so the customer doesn't get stranded. They took the payment and skipped the one thing the partnership exists to do. If you sell a combined ticket as a single product, you own the connection. Passing that risk back to the passenger while collecting the full fare is exactly why "virtual interlining" earns its bad reputation. Avoid Jazeera Global and Dohop until they actually verify the transits they sell. August 18, 2026 Unprompted review Dear Ludovica, Thank you for sharing your experience with us, and I am sorry for the inconvenience you faced. Note, that we have already replied to your 1-Star review before. Please note that you have booked not transit flight tickets, but self-transfer tickets, and it was visible on the website during booking. These flights are totally valid and can be used for travelling. All information about self-transfer itinerary can be found in our T&C before and after the booking was done. Kind regards, Dohop Support [ ## Great support ](https://ca.trustpilot.com/reviews/6a86a670aaabfa28fb0c3872) Great support August 13, 2026 Unprompted review Dear Maya, Thank you for this review! We are delighted that our team truly helped you. Your kind words are highly valued by the entire Dohop team. We will certainly pass your review on to our colleagues. Best regards, Dohop Support [ ## I want to cancel my flight,but no… ](https://ca.trustpilot.com/reviews/6a85f114dbaa986d6625556a) I want to cancel my flight,but no positive response received August 16, 2026 Dear Vicky, Thank you for your review! Please note that our AI support bot replied you back right away and redirected to airlines directly for voluntary cancellation. Also, it asked you for more details, if you wish to receive more personalised assistance. In case you wish to receive more info how exactly to cancel your flights, you may email us again to service@dohop.com with all booking details and one of our representatives assist you as soon as possible. Best regards, Dohop Team [ ## The worst website and the worst… ](https://ca.trustpilot.com/reviews/6a842bbe026e26e9f79b3564) The worst website and the worst customer service. They sold me a connecting flight, and one of the flights was cancelled. Now that the airline has agreed to issue a refund, they’re telling me I should buy additional insurance — apparently just so they can make even more money from me. Be careful, everyone. What they are doing is unacceptable and, as far as I understand, may be against the law. Think twice before booking with them. August 18, 2026 Unprompted review Dear Maria, Thank you for your review! As we have already informed you via email, the charge we have taken from your card is for the Basic booking fee or Waya. This booking fee is paid for the possibility of booking 2 separate flights in one go. To be more precise, with this service level we are to: Make your purchase as simple as possible; Book your entire route in one go; Send you a full summary of your route. Please note this booking fee does not provide an additional protection service for your self-connected flights in cases of disruption (which is included in the second type of service we offer during the booking, which is Connect Sure service). We informed you that in order to cover your expenses, you had initially to apply for our Protection. We do not require you now to apply for this Protection, as it would not make any sense, as disruption has already happened. We have already contacted your airline and refund process has started and you are to wait for our further updates. Kind regards, Dohop Support [ ## Sold me a ticket they were not allowed to sell ](https://ca.trustpilot.com/reviews/6a83e21dd283d29438c08336) Dohop sold me a Jazeera Airways itinerary transiting through Kuwait. The problem: Jazeera is not issuing transit tickets through Kuwait due to new government rules — and their own portal blocks the sale of exactly this routing. Dohop sold it anyway. So Dohop took my money for a product they had no authority to sell and that cannot actually be flown. Then came support. I explained the issue to Shaz four separate times, in plain terms, and got nowhere — no acknowledgment of the core problem, no ownership, just repetition. Four rounds of explaining the same simple fact to someone who would not or could not grasp it. If you’re booking a multi-airline or transit itinerary through Dohop, verify directly with the operating airline before you pay. Do not assume that because Dohop sold it, the airline will honor it. In my case they were selling a routing the airline itself prohibits. Zero stars if I could. August 18, 2026 Unprompted review Dear Ludovica, Thank you for sharing your experience with us, and I am sorry for the inconvenience you faced. Please note that you have booked not transit flight tickets, but self-transfer tickets, and it was visible on the website during booking. These flights are totally valid and can be used for travelling. All information about self-transfer itinerary can be found in our T&C before and after the booking was done. Kind regards, Dohop Support [ ## Problem resolved quickly and efficiently! ](https://ca.trustpilot.com/reviews/6a8336976a46ffc493525a3c) Unfortunately we had occasion to contact Dohop on two occasions recently, we had two flights cancelled within a short space of time. Each time we phoned and managed to get through relatively quickly and everyone we spoke to was sympathetic to our situation and extremely helpful in resolving matters. Excellent communication and customer service, from a real person, always my preference and very rare these days ! August 14, 2026 Dear Anton, Thank you for such a detailed and heartwarming review of our service! We are delighted that our connecting flight insurance truly helped you when you faced a real-life flight delay, and that our support team was available 24/7 to quickly arrange new tickets and hotel accommodation before your next flight. It means a great deal to us that you felt supported and less stressed during such a challenging situation. Your kind words and recommendation to friends are highly valued by the entire Dohop team. We will certainly pass your thanks on to our colleagues. Best regards, Dohop Support [ ## Quick professional answers to solve my… ](https://ca.trustpilot.com/reviews/6a8089015a6e51ccee7da6a5) Quick professional answers to solve my problem August 15, 2026 Dear Nir, Thank you for your review and kind words about our service. We are very pleased to hear that you received quick, professional answers that helped solve your problem. Our team strives to provide clear and efficient support, so your feedback is very encouraging and helps us maintain and improve our service standards. If you ever need assistance again or have any suggestions on how we can further improve, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## I would recommend it ](https://ca.trustpilot.com/reviews/6a7e1cb22f6e5010551e263c) They are very kind and always reply to your mails quiqly, but it takes a month to get your refund July 8, 2026 Unprompted review Dear Maria, Thank you for your review and recommendation. We are pleased to hear that you found our team kind and responsive to your emails. We also appreciate your feedback regarding the reimbursement timeline. While reimbursement claims can take up to 30 days to process from the date of submission, we understand that waiting for the outcome can feel like a long time. Feedback such as yours helps us evaluate how we can further improve the customer experience. Thank you again for sharing your experience. Kind regards, Dohop Support [ ## Super customer service ](https://ca.trustpilot.com/reviews/6a7de11f80fac185095a6c13) The response to my email was very fast, they were polite & informative. Great experience. August 13, 2026 Mr./Mrs. Whyte, Thank you very much for your review and kind words about our customer service. We are delighted to hear that you received a fast response to your email and that you found our team polite and informative. Delivering clear information promptly is very important to us, and feedback like yours helps us confirm that we are on the right track and continue improving our service. If you ever need assistance again or have any questions about a future booking, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Room to improve ](https://ca.trustpilot.com/reviews/6a79bd51e96e7a0b2e4437ac) First try was not successful, when I questioned I received the right answer and the issue was solved. August 10, 2026 Dear Pavel, Thank you for your feedback and for sharing your experience with us. We are sorry that your first attempt was not successful. However, we are pleased to hear that after reaching out to us, you received the correct information and that your issue was resolved. Your feedback highlights an area where we can improve, and we will continue working to make our processes clearer and more reliable from the very beginning. We truly appreciate you taking the time to share your experience and hope to provide an even smoother experience next time. Kind regards, Dohop Support [ ## We do not recommend ](https://ca.trustpilot.com/reviews/6a77325a1926dfa490ab3dec) We do not recommend! On 29.6.2026 in Basel our connecting flight with EasyJet was cancelled. We had ConnectSure insurance. The only option at that time was to use the train. The result of the claim for compensation was: contact EasyJet! I don't know what Dohop insures! June 29, 2026 Dear Mr. Cakl, Thank you for sharing your experience with us, and I am sorry for the inconvenience you faced in Basel with your cancelled connecting flight. I understand your frustration, especially as you had ConnectSure and had to continue your journey by train. In your case, our team handled the claim in line with the current coverage: ConnectSure does not cover the cancellation of a separate, later flight; it applies when a valid flight leg in your Dohop itinerary is directly disrupted, and the coverage is then triggered by that affected leg. We do value your feedback and use it to review how we explain our coverage. Kind regards, Dohop Support [ ## Quick response and assistance ](https://ca.trustpilot.com/reviews/6a74c8031d51a0a4a0ea4260) The team responded quickly and provided great support throughout the process. Thank you for your help! August 6, 2026 Dear Anna, Thank you for your kind review and feedback. We are very pleased to hear that our team responded quickly and that you felt well supported throughout the process. Providing timely and reliable assistance is very important to us, and it is great to know this matched your experience. Your comments are truly appreciated and help us maintain and improve our service standards. If you ever need further assistance in the future, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Very good customer service ](https://ca.trustpilot.com/reviews/6a746b4ffbf350052d5e54e7) Bhevz anne And Gerald have been very helpful! August 6, 2026 Unprompted review Dear Roberta, Thank you for your kind review and feedback about our customer service. We are delighted to hear that Bhevz anne, and Gerald were very helpful and that your experience with our team was a positive one. Providing attentive and supportive assistance is very important to us, and it is rewarding to know this came across during your interaction. We truly appreciate you taking the time to share your experience, as feedback like yours helps us maintain and improve our service standards. If you ever need any further assistance in the future, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Great communication and support. ](https://ca.trustpilot.com/reviews/6a733d239c720ee05d459221) Great communication and support. August 5, 2026 Dear Benoît, Thank you very much for your review and kind words about our communication and support. We are delighted to hear that your experience with our team was a positive one, as providing clear information and helpful assistance is very important to us. Your feedback helps us confirm that we are on the right track and motivates us to keep improving our services. If you ever need any further assistance or have suggestions on how we can make your experience even better, please do not hesitate to contact us at service@dohop.com. Kind regards, Dohop Support [ ## AVOID THEM AT ALL COSTS ](https://ca.trustpilot.com/reviews/6a6f3ba23de9ad9b11ee2daf) The airline cancelled my flight and advised me they had issued a refund to Dohop in the first week of May. I had to chase Dohop over and over and over with nothing but misinformation and broken promises. I would NEVER EVER deal with them again! They are not worthy of anyone's business, avoid them like the plague. August 2, 2026 Unprompted review Dear Customer, Thank you for your review. We're sorry to hear that your experience left you feeling this way. While airlines may advise that a refund has been issued, the refund process itself can involve several parties and stages before the funds reach the customer. This can sometimes lead to differing information being provided at different points in the process. While we're pleased that the airline ultimately refunded your booking, we regret that you felt you had to repeatedly follow up and that our communication did not meet your expectations throughout the process. We appreciate your feedback and will take your comments on board as we continue working to improve the customer experience. Kind regards, Dohop Support [ ## Quick and efficient service ](https://ca.trustpilot.com/reviews/6a6f31d4c789aad6a79d4fb6) Quick and efficient service. My flight was changed as expected by the insurance Connectsure. Thanks August 2, 2026 Unprompted review Dear Lea, Thank you for your review and kind words about our quick and efficient service. We are pleased to hear that your flight change was handled as expected through the ConnectSure protection and that the process met your expectations. Feedback like yours helps us confirm that our services and partnerships are working smoothly for our customers. If you ever need assistance with a future booking or have any questions about our services, please feel free to contact us at service@dohop.com. Kind regards, Dohop Support [ ## Terrible service and a scam ](https://ca.trustpilot.com/reviews/6a6dd4fe3b323c2e98d5112e) Terrible service. It is just Insurance by another title. But very poor insurance with low payout rates (euro100 for a hotel for a missed connection. If the connection is, say, Gatwick, then zero hope of getting a hotel for that amount). Don’t use it and avoid it like the plague. Just get normal travel insurance. It’s a thinly veiled scam which I suspect puts them outside the control of the insurance ombudsman for complaints. All in all pointless. More exclusions than normal travel insurance, lower payouts, less protection and seemingly less regulation. I was conned by the fact it was promoted by EasyJet. Avoid it and don’t waste your money! Ps. I am waiting to see if they can redeem themselves. I have a flight that needs re booking and a hotel. We shall see. August 1, 2026 Unprompted review Dear Customer, Thank you for your review. We're sorry to hear that you feel this way about the service. As your case appears to still be ongoing, we would welcome the opportunity to review any concerns you may have. Please contact us at service@dohop.com and provide your booking details so that we can assess your case in accordance with the terms and conditions applicable to your booking. We believe it is important to evaluate concerns based on the specific facts of each case, and we are happy to do so once we can identify the booking in question. Kind regards, Dohop Support [ ## "The outcome was positive" ](https://ca.trustpilot.com/reviews/6a6bc7e25e9379c879461452) "The outcome was positive — my claim was approved and all expenses were fully reimbursed, which I appreciate. My reservation is that, at the critical moment when my flight was delayed and I was about to miss my connection, I could not reach your support in time despite trying by email, WhatsApp and phone, and had to arrange a replacement flight and hotel entirely on my own. The 'extraordinary circumstances' exclusion also created real uncertainty about whether I would be covered at all. I'm glad it was resolved, but the assistance at the crucial moment fell short of what the service promises." July 30, 2026 Dear Customer, Thank you for taking the time to share your experience. We're pleased to hear that your claim was approved and that your eligible expenses were fully reimbursed. At the same time, we're sorry to learn that you had difficulty reaching our support channels during such a stressful travel disruption. We understand how important timely assistance can be when a delay puts an onward journey at risk, and we appreciate your feedback regarding the support experience at that critical moment. While we're glad that your travel issue was ultimately resolved successfully, we recognize that the process itself can be just as important as the outcome. Thank you for highlighting both the positive resolution and the areas where we can do better. Your feedback helps us continue improving the support we provide to travellers when they need us most. Kind regards, Dohop Support [ ## I felt accompanied during the process ](https://ca.trustpilot.com/reviews/6a6b74129d024649bc45691b) I felt accompanied during the process. Despite the reimbursement took 30 days exactly, I am happy it was successful. June 28, 2026 Unprompted review Dear Milena, Thank you for sharing your experience with us. We are very pleased to hear that you felt accompanied throughout the process and that your reimbursement was successfully completed, even though it took the full 30 days. Your comments help us understand what we are doing well and where we can further improve the speed and clarity of our handling times. If you have any additional feedback or questions about your case, you are welcome to contact us at service@dohop.com and we will be happy to look into it for you. Kind regards, Dohop Support ### The Trustpilot Experience [Anyone](https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en) can write a Trustpilot review. 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