--- source_url: "https://b2b.travnatours.com/Terms.aspx?utm_source=openai" title: Travna mirrored_at: 2026-08-17T01:38:11.633Z host: b2b.travnatours.com cited_in_42a: true mirror_canonical: "https://index.42a.ai/b2b.travnatours.com/Terms.aspx__q__utm_source_openai" --- > **Original source:** https://b2b.travnatours.com/Terms.aspx?utm_source=openai **1\. Mediation of Travel Services** - For the flight-, hotel-, insurance-, train- and car rental services offered on the Portal (collectively referred to as "Travel Services"), We exclusively provide travel mediation services through which We only act in our capacity as an intermediary between You and a Service Provider (our travel mediation services are referred to as “Mediation Services”). To that end, our role and obligations are limited to mediating Travel Services that will be rendered by third parties such as airlines, travel operators, hotels, insurers, car rental companies, or other service providers (hereinafter in each case a "Service Provider" or “airline”, where specifically applicable). - Consequently, the agreement for the actual provision of Travel Services (e.g. transport contract, insurance contract) comes into effect directly between You and the relevant Service Provider. We are not a co-vendor of the Travel Services and We are not a party to the contractual relationship between You and the Service Provider. - By using the Portal to purchase Travel Services, you authorize us to engage in Mediation Services and mediate with the corresponding Service Provider(s) on your behalf, including mediation of the payment for these Travel Services, in order to take care that the transaction between You and the Service Provider(s) is carried out. The price issued for the actual Travel Services may include a commission for the services We render for mediating the agreement between You and the relevant Service Provider. - Responsibility for the actual performance of the Travel Services mediated through the Portal is exclusively held by the relevant Service Provider. In our role as an intermediary, we do not assume any responsibility for the Travel Services to be rendered by the Service Providers and We make no representations or warranties (neither expressed nor implied) regarding the suitability or quality of Travel Services mediated on the Portal. For any claim You may have in context with the performance or non-performance of the Travel Service, the Service Provider is the responsible addressee. - Should You have the opportunity to request special wishes (such as special meals, disabled facilities or child seats) when booking Travel Services, We will pass on your request to the relevant Service Provider. However, We cannot take any responsibility on whether the Service Provider can actually fulfil such wishes. **2\. Our own Services** Apart from our Mediation Services as stated in Section 1.1 above, there are also additional services (other than Travel Services) available through the Portal Which We, ourselves, are responsible for providing. For such additional services, You enter into a direct contractual relationship with Us. In each case, we clearly inform you if and to what extent we offer own services instead of only mediating third party services. Our own portfolio of services may vary over time. Some of our own services are described in Section 9. For additional services not set forth in these T&C’s, a detailed description of such additional services as well as information about our fees and supplementary terms and conditions for booking and usage, is provided to You over the course of the booking process. **3\. Applicable contractual conditions** - These T&Cs apply to the mediation of Travel Services according to Section 1.1 as well as for our own services pursuant to Section 1.2. - With respect to Travel Services between You and a Service Provider (to which We are in no event a party), the terms and conditions of the relevant Service Provider will apply (“Service Provider Terms”). Such Service Provider Terms may be made available to You by Us and/or the Service Provider during the booking process or may be requested by You directly from the Service Provider. AS THE SERVICE PROVIDER TERMS MAY INCLUDE PROVISIONS RELATING TO LIABILITY, CANCELLATION, CHANGES, REFUNDS (IF AVAILABLE) AND OTHER RESTRICTIONS, YOU ARE ADVISED TO READ THOSE TERMS CAREFULLY. IN NO EVENT IS TRAVNA RESPONSIBLE FOR ANY FAILURE TO READ, UNDERSTAND, OR COMPLY WITH ANY SERVICE PROVIDER TERMS. Insurance policies are sold by third party provider and coverages may vary and not all coverage is available in all jurisdictions. Insurance coverages are subject to the terms, limitations and exclusions in the applicable policy. Individuals looking to obtain additional information regarding the features and pricing of each insurance product, please contact the insurance service provider. The Portal offers the possibility to mix and match multiple individual services as You wish. In this case, You instruct us to act as an intermediary for the booking of various travel services from various suppliers. The relevant suppliers will be clearly presented to You during the booking procedure before the booking is completed. In the event that You combine individual services, no travel contract is concluded between You and us; instead, You conclude several contracts for the provision of individual services with each separate supplier. In this case, We solely operate within our capacity as an intermediary in relation to each individual travel service. **1\. Claims relating to performance of Travel Services** Any problem, remark or claim relating to actual performance of the Travel Services must be addressed directly to the relevant Service Provider (travel operator, airline, insurer, car rental company, hotel) with whom you hold the contract for the relevant Travel Service. Please also see section 12 for your rights pursuant to EU regulation. **2\. Claims relating to our own services** Claims relating to our own services are handled solely in writing and are to be submitted within two months after the end date of your trip. **1\. Governing law** These T&Cs and your use of the Services will be interpreted in accordance with the laws of the country of Nigeria, without regard to its conflict-of-law provisions. You and We agree to submit to the personal jurisdiction of a state court located in Lagos, Nigeria for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution provision below. **2\. Dispute Resolution** - Arbitration If You reside in the United States, You and We agree that any dispute, claim or controversy arising out of or relating to these T&Cs or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Portal (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief (and associated legal relief) in a court of competent jurisdiction to redress or prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that You and We are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative proceeding. Further, unless both You and We otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. - Rules and Governing Law This agreement to arbitrate evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. The AAA Rules are available at **[www.adr.org/Rules.](http://www.adr.org/Rules)** - Process A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration.) The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of Florida and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules. - Location and Procedure Unless You and We otherwise agree, the arbitration will be conducted in Lagos, Nigeria. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents You and We submit to the arbitrator, unless You request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration. - Decision The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. The prevailing party in arbitration will be entitled to an award of its reasonable attorneys’ fees and expenses. - Fees Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. - Changes If We change this “Dispute Resolution” section after the date You first accepted these T&Cs (or accepted any subsequent changes to these T&Cs), You may reject any such change by sending us written notice (including by email) within 30 days of the date such change became effective. By rejecting any change, You are agreeing that You will arbitrate any Dispute between You and Us in accordance with the provisions of this “Dispute Resolution” section as of the date You first accepted these T&Cs (or accepted any subsequent changes to these T&Cs). **1\. General Intellectual Property Provisions** The Portal is protected by copyright, trademark, and other Laws of the United States and foreign countries. You acknowledge and agree that the Portal, Services, and Our content, including all associated intellectual property rights, are the exclusive property of Us or our affiliates, business partners, licensors, licensees or transferees, as the case may be (hereinafter “Our Intellectual Property”). You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Portal or content. All trademarks, trade names, and source identifiers of Us used on or in connection with the Portal are trademarks or registered trademarks of Ours or our affiliates, business partners, licensors, licensees or transferees. Trademarks, trade names, and any other source identifiers of third parties used on or in connection with the Portal are used for identification purposes only and may be the property of their respective owners. You agree that You shall not assert, nor will You authorize, assist, or encourage any third party to assert, against us or any of Our affiliates, business partners, licensors, licensees or transferees, any patent or trademark infringement or other intellectual property infringement claim with respect to the Portal. **2\. TRAVNA License** We grant Users a limited, non-exclusive, non-transferable right and license, to (i) access and use the Portal and any of Our software; (ii) access and view any of Our content solely for your use of the Portal and (iii) access and view any content to which You are permitted access, solely for your use of the Portal. You have no right to sublicense the rights granted in this section. You agree not to use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Portal or content, except as expressly permitted in these T&Cs. You agree and must at all times indemnify, defend and hold TRAVNA and its third party suppliers or licensors, each of TRAVNA’s and their business partners and each of TRAVNA’s and their respective employees, officers, directors, managers and representatives (each an “Indemnitee” and collectively the “Indemnitees”), harmless from and against any and all losses, damages, liabilities, judgments, penalties, fines, costs and expenses (including attorneys’ fees and court costs) suffered or incurred by any of the Indemnitees as a result of any third party claim, action, suit, or proceeding arising out of or incident to (i) Your use of or access to the Portal in a manner not authorized by these T&Cs or in violation of any applicable laws, (ii) any breach by You of any term or condition of these T&Cs, including without limitation, any representation and warranty hereunder. We will promptly notify You of any claim which We become aware of and which We believe to be subject to indemnification under this Section.